X
Tap here to go to the mobile version of the site.

منتدى الدعم

Firefox crashes

Posted

The browser totally crashed yesterday, tried several steps to correct, ran antivirus scan, restarted computer several times, reloaded and updated Firefox, continues to give 'Your Firefox profile cannot be loaded. It may be missing or inaccessible.' Will not start after waiting few minutes and retrying, returns the same message. The profile can be located on the drive, for some reason, Firefox is not finding the file, followed instruction for finding the profile and located it, still won't load independently of profile. Cannot troubleshoot directly because Firefox will not load...any help would be greatly appreciated.. thanks this problem IS NOT generic to the machine I am making request from...

The browser totally crashed yesterday, tried several steps to correct, ran antivirus scan, restarted computer several times, reloaded and updated Firefox, continues to give 'Your Firefox profile cannot be loaded. It may be missing or inaccessible.' Will not start after waiting few minutes and retrying, returns the same message. The profile can be located on the drive, for some reason, Firefox is not finding the file, followed instruction for finding the profile and located it, still won't load independently of profile. Cannot troubleshoot directly because Firefox will not load...any help would be greatly appreciated.. thanks this problem IS NOT generic to the machine I am making request from...

Chosen solution

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • GEPlugin
  • Google Update
  • Google Updater pluginhttp://pack.google.com/
  • Intel Indeo® video 5.1 PD Plug-In
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • Windows Multimedia Services DRM Store Plug-In
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 23.0 r0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:40.0) Gecko/20100101 Firefox/40.0

More Information

FredMcD
  • Top 10 Contributor
4334 solutions 60959 answers

Chosen Solution

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
'''http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder''' '''https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles''' '''https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible''' ----------------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]