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certificate problems with BlueTie

  • 5 ردود
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  • آخر ردّ كتبه tfarley

tfarley
tfarley
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Our entire office is having the same problem. Our BlueTie accounts are not working properly and Firefox says it is a certificate problem. Most of the program is functional but not IM. We have added site exceptions in Java and in FireFox. After this we still get the message below (see attached screen shot). We have to click this box daily in order to get functioning IM service. Please research this. Hopefully you can find a fix for us.

Our entire office is having the same problem. Our BlueTie accounts are not working properly and Firefox says it is a certificate problem. Most of the program is functional but not IM. We have added site exceptions in Java and in FireFox. After this we still get the message below (see attached screen shot). We have to click this box daily in order to get functioning IM service. Please research this. Hopefully you can find a fix for us.

الحل المُختار

I believe this problem is solved. I did all of the above steps and made sure to check the box "keep these changes" in Bluetie. Strangely, the messages kept popping up for two days after the changes. Bluetie has been working for two days now without any prompts. Thanks jscher2000 for your suggestions.

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tfarley
tfarley صاحب السؤال
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Here is the screen shot that was supposed to be attached to my first post.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Hi tfarley, I think that message is coming from the Java plugin itself applying its internal logic. https://java.com/en/download/help/appsecuritydialogs.xml

I don't think there is any Firefox setting to bypass that message.

Does BlueTie have a solution? Are they planning to update their certificate and resign the IM applet?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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tfarley said

We have added site exceptions in Java and in FireFox.

What exception did you add in Firefox?

tfarley
tfarley صاحب السؤال
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I've added bluetie to the Pop-up exceptions. I also edited trust settings to two Godaddy entries in the Certificate Manager (clicked on the first and third options to both). I did this because my research showed that Bluetie was connected to Godaddy. Please see attached for details.

I will check into the Java link asap.

Thanks

tfarley
tfarley صاحب السؤال
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الحل المُختار

I believe this problem is solved. I did all of the above steps and made sure to check the box "keep these changes" in Bluetie. Strangely, the messages kept popping up for two days after the changes. Bluetie has been working for two days now without any prompts. Thanks jscher2000 for your suggestions.