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منتدى الدعم

Text in an email (using Gmail) or other apps (e.g. NYTimes) is interrupted by patterns of long vertical lines.

Posted

This problem appears to occur randomly on some but not all text. It does not seem to occur on Word documents or when using Adobe Reader. It seems to occur when using apps with Firefox. I have not tried any other browser as yet.

This problem appears to occur randomly on some but not all text. It does not seem to occur on Word documents or when using Adobe Reader. It seems to occur when using apps with Firefox. I have not tried any other browser as yet.

Chosen solution

We are currently aware of this bug. Please see bug 1304360 for more information about the situation.

This issue can currently be solved by disabling hardware acceleration on Firefox.

The developers need your help to solve this issue. If possible, can you please enter about:support in the Firefox address bar. This page contains information about your system and Firefox. Please click the Copy Text To Clipboard button and paste the information into this thread. This will help the developers to discover the cause of the issue and create a potential patch.

Thanks in advance for your assistance with this bug. Sorry for any inconvenience.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • Citrix Online App Detector Plugin
  • Google Update
  • McAfee MSC FF plugin DLL
  • Shockwave Flash 23.0 r0
  • 5.1.50428.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:49.0) Gecko/20100101 Firefox/49.0

More Information

FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

Chosen Solution

We are currently aware of this bug. Please see bug 1304360 for more information about the situation.

This issue can currently be solved by disabling hardware acceleration on Firefox.

The developers need your help to solve this issue. If possible, can you please enter about:support in the Firefox address bar. This page contains information about your system and Firefox. Please click the Copy Text To Clipboard button and paste the information into this thread. This will help the developers to discover the cause of the issue and create a potential patch.

Thanks in advance for your assistance with this bug. Sorry for any inconvenience.

We are currently aware of this bug. Please see '''[https://bugzilla.mozilla.org/show_bug.cgi?id=1304360 bug 1304360]''' for more information about the situation. This issue can currently be solved by '''[https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_turn-off-hardware-acceleration disabling hardware acceleration on Firefox.]''' The developers need your help to solve this issue. If possible, can you please enter '''about:support''' in the Firefox address bar. This page contains information about your system and Firefox. Please click the '''Copy Text To''' '''Clipboard''' button and paste the information into this thread. This will help the developers to discover the cause of the issue and create a potential patch. Thanks in advance for your assistance with this bug. Sorry for any inconvenience.

Question owner

I hope the information below is what was requested in the email from FredMcD. Thanks for your help. aliceg

Application Basics


Name: Firefox Version: 49.0.1 Build ID: 20160922113459 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 6.0 Multiprocess Windows: 2/2 (Enabled by default) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Firefox Hotfix Version: 20160826.01 Enabled: false ID: firefox-hotfix@mozilla.org

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Direct2D: Blocked for your graphics driver version. DirectWrite: false (7.0.6002.23845) GPU #1 Active: Yes Description: Mobile Intel(R) 4 Series Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2a42 Driver Version: 8.15.10.2202 Driver Date: 8-25-2010 Drivers: igdumdx32 igd10umd32 Subsys ID: 02a01028 RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled D3D9_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled



Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160912 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 49.0.1 font.size.variable.x-western: 15 gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x2a42 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2202 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1473169986 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1473169987 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1476145780 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1474822273 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\aliceg\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\aliceg\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1475690828 places.history.expiration.transient_current_max_pages: 79434 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_bgcolor: false print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_bgimages: false print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_duplex: -437918235 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_edge_bottom: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_edge_left: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_edge_right: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_edge_top: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_evenpages: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_footercenter: print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_footerleft: &PT print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_footerright: &D print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_headercenter: print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_headerleft: &T print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_headerright: &U print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_in_color: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_margin_bottom: 0.5 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_margin_left: 0.5 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_margin_right: 0.5 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_margin_top: 0.5 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_oddpages: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_orientation: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_page_delay: 50 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_data: 1 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_height: -1.00 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_name: print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_size_unit: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_width: -1.00 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_resolution: 600 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_reversed: false print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_scaling: 1.00 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_shrink_to_fit: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_to_file: false print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_unwriteable_margin_bottom: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_unwriteable_margin_left: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_unwriteable_margin_right: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_unwriteable_margin_top: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1475777210

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.25 Version in use: 3.25

NSSSMIME Expected minimum version: 3.25 Version in use: 3.25

NSSSSL Expected minimum version: 3.25 Version in use: 3.25

NSSUTIL Expected minimum version: 3.25 Version in use: 3.25

Experimental Features


I hope the information below is what was requested in the email from FredMcD. Thanks for your help. aliceg Application Basics ------------------ Name: Firefox Version: 49.0.1 Build ID: 20160922113459 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 6.0 Multiprocess Windows: 2/2 (Enabled by default) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Name: Firefox Hotfix Version: 20160826.01 Enabled: false ID: firefox-hotfix@mozilla.org Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Direct2D: Blocked for your graphics driver version. DirectWrite: false (7.0.6002.23845) GPU #1 Active: Yes Description: Mobile Intel(R) 4 Series Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2a42 Driver Version: 8.15.10.2202 Driver Date: 8-25-2010 Drivers: igdumdx32 igd10umd32 Subsys ID: 02a01028 RAM: Unknown Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: disabled by user: Disabled by pref D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled D3D9_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160912 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 49.0.1 font.size.variable.x-western: 15 gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x2a42 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2202 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.direct2d.disabled: true layers.acceleration.disabled: true media.gmp-eme-adobe.abi: x86-msvc-x86 media.gmp-eme-adobe.lastUpdate: 1473169986 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate: 1473169987 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1476145780 media.gmp-widevinecdm.abi: x86-msvc-x86 media.gmp-widevinecdm.lastUpdate: 1474822273 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir: C:\Users\aliceg\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\aliceg\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1475690828 places.history.expiration.transient_current_max_pages: 79434 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_bgcolor: false print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_bgimages: false print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_duplex: -437918235 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_edge_bottom: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_edge_left: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_edge_right: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_edge_top: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_evenpages: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_footercenter: print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_footerleft: &PT print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_footerright: &D print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_headercenter: print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_headerleft: &T print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_headerright: &U print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_in_color: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_margin_bottom: 0.5 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_margin_left: 0.5 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_margin_right: 0.5 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_margin_top: 0.5 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_oddpages: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_orientation: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_page_delay: 50 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_data: 1 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_height: -1.00 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_name: print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_size_unit: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_paper_width: -1.00 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_resolution: 600 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_reversed: false print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_scaling: 1.00 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_shrink_to_fit: true print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_to_file: false print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_unwriteable_margin_bottom: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_unwriteable_margin_left: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_unwriteable_margin_right: 0 print.printer_HP_ENVY_5530_series_(Network_Copy_1).print_unwriteable_margin_top: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1475777210 Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.25 Version in use: 3.25 NSSSMIME Expected minimum version: 3.25 Version in use: 3.25 NSSSSL Expected minimum version: 3.25 Version in use: 3.25 NSSUTIL Expected minimum version: 3.25 Version in use: 3.25 Experimental Features ---------------------
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

aliceg said

All Crash Reports (including 1 pending crash in the given time range)

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
''aliceg [[#answer-925779|said]]'' <blockquote> All Crash Reports (including 1 pending crash in the given time range) </blockquote> Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]

Question owner

FredMcD asked me to do the following :

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


I pasted the info into the reply box of Fred's email and sent it, but it was rejected by the mail server. So I am pasting the list of 10 most recent reports here. I hope this is OK. Please let me know if I should do this another way.

bp-f2f0e474-005f-4e81-85d3-5a43e2161013

   10/13/2016    3:07 PM

bp-718321be-5336-417f-b792-20eb12161013

   10/13/2016    3:07 PM

bp-1484646f-e50f-40cd-a72f-ab13c2161013

   10/13/2016    3:06 PM

bp-d3aa97ef-790f-48f4-b6bc-c85332161013

   10/13/2016    3:06 PM

bp-3a0bcaa2-82e4-4fd8-b182-928482161013

   10/13/2016    3:05 PM

bp-65c7d9bd-7ea1-4d11-a719-c49972161013

   10/13/2016    3:05 PM

bp-c751f13d-fcab-4192-b10e-c5cd02161013

   10/13/2016    3:05 PM

bp-4f5ecadb-200b-492e-a563-f23802161013

   10/13/2016    3:04 PM

bp-11715fe8-baf1-426d-b3c5-c3b2b2161013

   10/13/2016    3:02 PM

bp-f4b07697-8315-4256-9807-1f68f2161013


bp-f2f0e474-005f-4e81-85d3-5a43e2161013

   10/13/2016    3:07 PM

bp-718321be-5336-417f-b792-20eb12161013

   10/13/2016    3:07 PM

bp-1484646f-e50f-40cd-a72f-ab13c2161013

   10/13/2016    3:06 PM

bp-d3aa97ef-790f-48f4-b6bc-c85332161013

   10/13/2016    3:06 PM

bp-3a0bcaa2-82e4-4fd8-b182-928482161013

   10/13/2016    3:05 PM

bp-65c7d9bd-7ea1-4d11-a719-c49972161013

   10/13/2016    3:05 PM

bp-c751f13d-fcab-4192-b10e-c5cd02161013

   10/13/2016    3:05 PM

bp-4f5ecadb-200b-492e-a563-f23802161013

   10/13/2016    3:04 PM

bp-11715fe8-baf1-426d-b3c5-c3b2b2161013

   10/13/2016    3:02 PM

bp-f4b07697-8315-4256-9807-1f68f2161013

FredMcD asked me to do the following : Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in. ------------------------------------------------------------------- I pasted the info into the reply box of Fred's email and sent it, but it was rejected by the mail server. So I am pasting the list of 10 most recent reports here. I hope this is OK. Please let me know if I should do this another way. bp-f2f0e474-005f-4e81-85d3-5a43e2161013 10/13/2016 3:07 PM bp-718321be-5336-417f-b792-20eb12161013 10/13/2016 3:07 PM bp-1484646f-e50f-40cd-a72f-ab13c2161013 10/13/2016 3:06 PM bp-d3aa97ef-790f-48f4-b6bc-c85332161013 10/13/2016 3:06 PM bp-3a0bcaa2-82e4-4fd8-b182-928482161013 10/13/2016 3:05 PM bp-65c7d9bd-7ea1-4d11-a719-c49972161013 10/13/2016 3:05 PM bp-c751f13d-fcab-4192-b10e-c5cd02161013 10/13/2016 3:05 PM bp-4f5ecadb-200b-492e-a563-f23802161013 10/13/2016 3:04 PM bp-11715fe8-baf1-426d-b3c5-c3b2b2161013 10/13/2016 3:02 PM bp-f4b07697-8315-4256-9807-1f68f2161013 bp-f2f0e474-005f-4e81-85d3-5a43e2161013 10/13/2016 3:07 PM bp-718321be-5336-417f-b792-20eb12161013 10/13/2016 3:07 PM bp-1484646f-e50f-40cd-a72f-ab13c2161013 10/13/2016 3:06 PM bp-d3aa97ef-790f-48f4-b6bc-c85332161013 10/13/2016 3:06 PM bp-3a0bcaa2-82e4-4fd8-b182-928482161013 10/13/2016 3:05 PM bp-65c7d9bd-7ea1-4d11-a719-c49972161013 10/13/2016 3:05 PM bp-c751f13d-fcab-4192-b10e-c5cd02161013 10/13/2016 3:05 PM bp-4f5ecadb-200b-492e-a563-f23802161013 10/13/2016 3:04 PM bp-11715fe8-baf1-426d-b3c5-c3b2b2161013 10/13/2016 3:02 PM bp-f4b07697-8315-4256-9807-1f68f2161013
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

This forum post is where you should send the message. Thank you.

Product Firefox Release Channel release Version 43.0.2 Build ID 20151221130713 OS Windows Vista

bp-f2f0e474-005f-4e81-85d3-5a43e2161013 Date Processed 2016-10-13

Signature: F1398665248_

Process Type plugin Shockwave Flash Version: 20.0.0.235

Attention Sumo's there are 20 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++ bp-718321be-5336-417f-b792-20eb12161013 bp-1484646f-e50f-40cd-a72f-ab13c2161013 bp-d3aa97ef-790f-48f4-b6bc-c85332161013 bp-3a0bcaa2-82e4-4fd8-b182-928482161013 bp-65c7d9bd-7ea1-4d11-a719-c49972161013

Unable to access reports


See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

This forum post is where you should send the message. Thank you. Product Firefox Release Channel release Version 43.0.2 Build ID 20151221130713 OS Windows Vista bp-f2f0e474-005f-4e81-85d3-5a43e2161013 Date Processed 2016-10-13 Signature: F1398665248_ Process Type plugin Shockwave Flash Version: 20.0.0.235 Attention Sumo's there are 20 related bug reports ++++++++++++++++++++++++++++++++++++++++++++++ bp-718321be-5336-417f-b792-20eb12161013 bp-1484646f-e50f-40cd-a72f-ab13c2161013 bp-d3aa97ef-790f-48f4-b6bc-c85332161013 bp-3a0bcaa2-82e4-4fd8-b182-928482161013 bp-65c7d9bd-7ea1-4d11-a719-c49972161013 Unable to access reports ------------------- See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
  • Top 10 Contributor
4272 solutions 59922 answers

The crash report shows you are using Version 43.0.2 Is this correct? Why such an old version?

The crash report shows you are using Version 43.0.2 Is this correct? Why such an old version?