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منتدى الدعم

Firefox takes too long to fully load webpages

Posted

Constantly while using Firefox the webpages do not fully or properly load and I have to sit and wait for a long while before it does, but sometimes it never does and I have to give up my internet work. I am attaching a picture of what I am referring to.

Constantly while using Firefox the webpages do not fully or properly load and I have to sit and wait for a long while before it does, but sometimes it never does and I have to give up my internet work. I am attaching a picture of what I am referring to.

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Facebook Video Calling Plugin
  • Version 5.41.3.0
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • Shockwave Flash 23.0 r0
  • 5.1.50428.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • iTunes Detector Plug-in

Application

  • Firefox 49.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.1/WINNT/en-US/

Extensions

  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • crashGuards: []
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23845
  • driverDate: 3-3-2009
  • driverDate2:
  • driverVersion: 7.15.10.1670
  • driverVersion2:
  • failures: [u'[GFX1]: D3D11 device creation failed: 0x887a0004']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'failed', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'failed', u'message': u'Failed to acquire a D3D11 device', u'type': u'runtime'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'blacklisted', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blacklisted', u'message': u'#BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984', u'type': u'env'}], u'name': u'DIRECT2D'}, {u'status': u'disabled', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'disabled', u'message': u'D3D11 compositing is disabled', u'type': u'env'}], u'name': u'D3D11_HW_ANGLE'}]}
  • indices: [0]
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'ApzWheelInput': 1}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 9

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Is this with one website, several, many?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Is this with one website, several, many? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Is the problem still there?

Question owner

The problem is with many websites. As I am scrolling down the page, the text morphs into big lines that drag down the page. Sometimes I can wait and it will eventually load properly. Often I wait and it never properly loads.

The problem is with many websites. As I am scrolling down the page, the text morphs into big lines that drag down the page. Sometimes I can wait and it will eventually load properly. Often I wait and it never properly loads.
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

cbotbyl said

the text morphs into big lines that drag down the page

Ahh, you should have said that before.

We are currently aware of this bug. Please see bug 1304360 for more information about the situation.

This issue can currently be solved by disabling hardware acceleration on Firefox.

The developers need your help to solve this issue. If possible, can you please enter about:support in the Firefox address bar. This page contains information about your system and Firefox. Please click the Copy Text To Clipboard button, and paste the information into this thread. This will help the developers to discover the cause of the issue and create a potential patch.

Thanks in advance for your assistance with this bug. Sorry for any inconvenience.

''cbotbyl [[#answer-927757|said]]'' <blockquote> the text morphs into big lines that drag down the page </blockquote> Ahh, you should have said that before. We are currently aware of this bug. Please see '''[https://bugzilla.mozilla.org/show_bug.cgi?id=1304360 bug 1304360]''' for more information about the situation. This issue can currently be solved by '''[https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems#w_turn-off-hardware-acceleration disabling hardware acceleration on Firefox.]''' The developers need your help to solve this issue. If possible, can you please enter '''about:support''' in the Firefox address bar. This page contains information about your system and Firefox. Please click the '''Copy Text To''' '''Clipboard''' button, and paste the information into this thread. This will help the developers to discover the cause of the issue and create a potential patch. Thanks in advance for your assistance with this bug. Sorry for any inconvenience.

Question owner

Application Basics


Name: Firefox Version: 49.0.1 Build ID: 20160922113459 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 6.0 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: Asynchronous Plugin Rendering Version: 1.0 Enabled: true ID: asyncrendering@mozilla.org

Name: D3D9 Acceleration Fallback Version: 1.0 Enabled: true ID: d3d9fallback@mozilla.org

Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org

Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com

Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Graphics


Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Direct2D: Blocked for your graphics driver version. DirectWrite: false (7.0.6002.23845) GPU #1 Active: Yes Description: Mobile Intel(R) 4 Series Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2a42 Driver Version: 7.15.10.1670 Driver Date: 3-3-2009 Drivers: igdumd64 igd10umd64 Subsys ID: 00000000 RAM: Unknown

Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo failures: [GFX1]: D3D11 device creation failed: 0x887a0004 Decision Log D3D11_COMPOSITING: failed by runtime: Failed to acquire a D3D11 device D3D9_COMPOSITING: disabled by user: Disabled via layers.allow-d3d9-fallback DIRECT2D: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984 D3D11_HW_ANGLE: disabled by env: D3D11 compositing is disabled


Failure Log (#0) Assert: D3D11 device creation failed: 0x887a0004

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20161001 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true extensions.lastAppVersion: 49.0.1 gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x2a42 gfx.crash-guard.d3d11layers.driverVersion: 7.15.10.1670 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 layers.allow-d3d9-fallback: false media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1475022420 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1475022421 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1476901837 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1475022425 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\Owner\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1476909491 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Brother_MFC-J885DW_Printer.print_bgcolor: false print.printer_Brother_MFC-J885DW_Printer.print_bgimages: false print.printer_Brother_MFC-J885DW_Printer.print_duplex: -437918235 print.printer_Brother_MFC-J885DW_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-J885DW_Printer.print_edge_left: 0 print.printer_Brother_MFC-J885DW_Printer.print_edge_right: 0 print.printer_Brother_MFC-J885DW_Printer.print_edge_top: 0 print.printer_Brother_MFC-J885DW_Printer.print_evenpages: true print.printer_Brother_MFC-J885DW_Printer.print_footercenter: print.printer_Brother_MFC-J885DW_Printer.print_footerleft: &PT print.printer_Brother_MFC-J885DW_Printer.print_footerright: &D print.printer_Brother_MFC-J885DW_Printer.print_headercenter: print.printer_Brother_MFC-J885DW_Printer.print_headerleft: &T print.printer_Brother_MFC-J885DW_Printer.print_headerright: &U print.printer_Brother_MFC-J885DW_Printer.print_in_color: true print.printer_Brother_MFC-J885DW_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-J885DW_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-J885DW_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-J885DW_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-J885DW_Printer.print_oddpages: true print.printer_Brother_MFC-J885DW_Printer.print_orientation: 0 print.printer_Brother_MFC-J885DW_Printer.print_page_delay: 50 print.printer_Brother_MFC-J885DW_Printer.print_paper_data: 1 print.printer_Brother_MFC-J885DW_Printer.print_paper_height: 11.00 print.printer_Brother_MFC-J885DW_Printer.print_paper_name: print.printer_Brother_MFC-J885DW_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-J885DW_Printer.print_paper_width: 8.50 print.printer_Brother_MFC-J885DW_Printer.print_resolution: 600 print.printer_Brother_MFC-J885DW_Printer.print_reversed: false print.printer_Brother_MFC-J885DW_Printer.print_scaling: 1.00 print.printer_Brother_MFC-J885DW_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-J885DW_Printer.print_to_file: false print.printer_Brother_MFC-J885DW_Printer.print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-J885DW_Printer.print_unwriteable_margin_left: 0 print.printer_Brother_MFC-J885DW_Printer.print_unwriteable_margin_right: 0 print.printer_Brother_MFC-J885DW_Printer.print_unwriteable_margin_top: 0 privacy.cpd.sessions: false privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1475024141

Important Locked Preferences


Places Database


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.25 Version in use: 3.25

NSSSMIME Expected minimum version: 3.25 Version in use: 3.25

NSSSSL Expected minimum version: 3.25 Version in use: 3.25

NSSUTIL Expected minimum version: 3.25 Version in use: 3.25

Experimental Features


Application Basics ------------------ Name: Firefox Version: 49.0.1 Build ID: 20160922113459 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0 OS: Windows_NT 6.0 Multiprocess Windows: 1/1 (Enabled by default) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: Asynchronous Plugin Rendering Version: 1.0 Enabled: true ID: asyncrendering@mozilla.org Name: D3D9 Acceleration Fallback Version: 1.0 Enabled: true ID: d3d9fallback@mozilla.org Name: Multi-process staged rollout Version: 1.3 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.4 Enabled: true ID: firefox@getpocket.com Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Graphics -------- Features Compositing: Basic Asynchronous Pan/Zoom: wheel input enabled WebGL Renderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0) Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted Direct2D: Blocked for your graphics driver version. DirectWrite: false (7.0.6002.23845) GPU #1 Active: Yes Description: Mobile Intel(R) 4 Series Express Chipset Family Vendor ID: 0x8086 Device ID: 0x2a42 Driver Version: 7.15.10.1670 Driver Date: 3-3-2009 Drivers: igdumd64 igd10umd64 Subsys ID: 00000000 RAM: Unknown Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo failures: [GFX1]: D3D11 device creation failed: 0x887a0004 Decision Log D3D11_COMPOSITING: failed by runtime: Failed to acquire a D3D11 device D3D9_COMPOSITING: disabled by user: Disabled via layers.allow-d3d9-fallback DIRECT2D: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_DL_BLACKLIST_g984 D3D11_HW_ANGLE: disabled by env: D3D11 compositing is disabled Failure Log (#0) Assert: D3D11 device creation failed: 0x887a0004 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20160922113459 browser.startup.homepage_override.buildID: 20160922113459 browser.startup.homepage_override.mstone: 49.0.1 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20161001 dom.apps.lastUpdate.buildID: 20160922113459 dom.apps.lastUpdate.mstone: 49.0.1 dom.apps.reset-permissions: true extensions.lastAppVersion: 49.0.1 gfx.blacklist.direct2d: 3 gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984 gfx.crash-guard.d3d11layers.appVersion: 49.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x2a42 gfx.crash-guard.d3d11layers.driverVersion: 7.15.10.1670 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 layers.allow-d3d9-fallback: false media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1475022420 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1475022421 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20160922113459 media.gmp-manager.lastCheck: 1476901837 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1475022425 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\Owner\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1476909491 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Brother_MFC-J885DW_Printer.print_bgcolor: false print.printer_Brother_MFC-J885DW_Printer.print_bgimages: false print.printer_Brother_MFC-J885DW_Printer.print_duplex: -437918235 print.printer_Brother_MFC-J885DW_Printer.print_edge_bottom: 0 print.printer_Brother_MFC-J885DW_Printer.print_edge_left: 0 print.printer_Brother_MFC-J885DW_Printer.print_edge_right: 0 print.printer_Brother_MFC-J885DW_Printer.print_edge_top: 0 print.printer_Brother_MFC-J885DW_Printer.print_evenpages: true print.printer_Brother_MFC-J885DW_Printer.print_footercenter: print.printer_Brother_MFC-J885DW_Printer.print_footerleft: &PT print.printer_Brother_MFC-J885DW_Printer.print_footerright: &D print.printer_Brother_MFC-J885DW_Printer.print_headercenter: print.printer_Brother_MFC-J885DW_Printer.print_headerleft: &T print.printer_Brother_MFC-J885DW_Printer.print_headerright: &U print.printer_Brother_MFC-J885DW_Printer.print_in_color: true print.printer_Brother_MFC-J885DW_Printer.print_margin_bottom: 0.5 print.printer_Brother_MFC-J885DW_Printer.print_margin_left: 0.5 print.printer_Brother_MFC-J885DW_Printer.print_margin_right: 0.5 print.printer_Brother_MFC-J885DW_Printer.print_margin_top: 0.5 print.printer_Brother_MFC-J885DW_Printer.print_oddpages: true print.printer_Brother_MFC-J885DW_Printer.print_orientation: 0 print.printer_Brother_MFC-J885DW_Printer.print_page_delay: 50 print.printer_Brother_MFC-J885DW_Printer.print_paper_data: 1 print.printer_Brother_MFC-J885DW_Printer.print_paper_height: 11.00 print.printer_Brother_MFC-J885DW_Printer.print_paper_name: print.printer_Brother_MFC-J885DW_Printer.print_paper_size_unit: 0 print.printer_Brother_MFC-J885DW_Printer.print_paper_width: 8.50 print.printer_Brother_MFC-J885DW_Printer.print_resolution: 600 print.printer_Brother_MFC-J885DW_Printer.print_reversed: false print.printer_Brother_MFC-J885DW_Printer.print_scaling: 1.00 print.printer_Brother_MFC-J885DW_Printer.print_shrink_to_fit: true print.printer_Brother_MFC-J885DW_Printer.print_to_file: false print.printer_Brother_MFC-J885DW_Printer.print_unwriteable_margin_bottom: 0 print.printer_Brother_MFC-J885DW_Printer.print_unwriteable_margin_left: 0 print.printer_Brother_MFC-J885DW_Printer.print_unwriteable_margin_right: 0 print.printer_Brother_MFC-J885DW_Printer.print_unwriteable_margin_top: 0 privacy.cpd.sessions: false privacy.sanitize.timeSpan: 0 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1475024141 Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.25 Version in use: 3.25 NSSSMIME Expected minimum version: 3.25 Version in use: 3.25 NSSSSL Expected minimum version: 3.25 Version in use: 3.25 NSSUTIL Expected minimum version: 3.25 Version in use: 3.25 Experimental Features ---------------------
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]]

Question owner

First, let me thank you for continuing to advise me on this problem. Second, I did disable hardware acceleration and so far this evening I have not had any further problem. I did type 'about:crashes' into the address bar, none of the reports had BP in front of them. When I clicked on the link the page that opened indicated "Crash Not Found" (or something like that) for every one. Now they all have a 'BP' in front of them. Did you still need me to copy crash reports and paste them to you?

First, let me thank you for continuing to advise me on this problem. Second, I did disable hardware acceleration and so far this evening I have not had any further problem. I did type 'about:crashes' into the address bar, none of the reports had BP in front of them. When I clicked on the link the page that opened indicated "Crash Not Found" (or something like that) for every one. Now they all have a 'BP' in front of them. Did you still need me to copy crash reports and paste them to you?
FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

If you are no longer having problems, that is good. Don't worry about those reports.

If you are no longer having problems, that is good. Don't worry about those reports.