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منتدى الدعم

When I click Show Update History a popup says unable to determine if update available.

Posted

This message also pops up by itself during my use of Firefox.

This message also pops up by itself during my use of Firefox.

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 11.101.2 for Mozilla browsers
  • Shockwave Flash 23.0 r0
  • VLC media player Web Plugin
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 43.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0
  • Support URL: https://support.mozilla.org/1/firefox/43.0.1/WINNT/en-US/

Extensions

  • AdBlocker Ultimate 2.23 (adblockultimate@adblockultimate.net)
  • Clean Links 2.7.1-signed.1-signed ({158d7cb3-7039-4a75-8e0b-3bd0a464edd2})
  • DuckDuckGo Plus 0.5.9 (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Firefox Hotfix 20160826.01 (firefox-hotfix@mozilla.org)
  • YesScript 2.2 (yesscript@userstyles.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4290
  • adapterDescription2:
  • adapterDeviceID: 0x9714
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 76421462
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 7-28-2011
  • driverDate2:
  • driverVersion: 8.881.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4290 Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 9

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4308 solutions 60484 answers

Windows XP and Vista have been having problems with the newer Firefox versions. You might not be able to update.

https://support.mozilla.org/en-US/kb/get-latest-version-firefox-windows-xp-vista

Windows XP and Vista have been having problems with the newer Firefox versions. You might not be able to update. https://support.mozilla.org/en-US/kb/get-latest-version-firefox-windows-xp-vista