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Restoring bookmarks, Unable to process the backup file, places maintenance says database is sane.

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Hi,

I forced a shutdown using the power button when windows froze, Firefox was open. When I restarted the system my bookmarks and history were gone. -I can see the right number of bookmarks appear in "Restore" for earlier dates. -"Unable to process backup file" -Places maintenance says "Database is sane" "Next we'll do some cleanup" same result. -all add ons were disabled when attempting this. -all active logins still work and my search bar still has my search history

Hi, I forced a shutdown using the power button when windows froze, Firefox was open. When I restarted the system my bookmarks and history were gone. -I can see the right number of bookmarks appear in "Restore" for earlier dates. -"Unable to process backup file" -Places maintenance says "Database is sane" "Next we'll do some cleanup" same result. -all add ons were disabled when attempting this. -all active logins still work and my search bar still has my search history

Additional System Details

Installed Plug-ins

  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Nitro PDF plugin for Firefox and Chrome
  • Shockwave Flash 23.0 r0
  • 5.1.50709.0
  • VLC media player Web Plugin 2.1.3

Application

  • Firefox 49.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
  • Support URL: https://support.mozilla.org/1/firefox/49.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • MEGA 3.5.5 (firefox@mega.co.nz)
  • Multi-process staged rollout 1.3 (e10srollout@mozilla.org)
  • Places Maintenance 2.0.2 (places-maintenance@bonardo.net)
  • Pocket 1.0.4 (firefox@getpocket.com)
  • Web Compat 1.0 (webcompat@mozilla.org)
  • translator 2.0.5 (translator@dontfollowme.net) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4600
  • adapterDescription2: NVIDIA GeForce GT 755M
  • adapterDeviceID: 0x0416
  • adapterDeviceID2: 0x0fcd
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 380117aa
  • adapterSubsysID2: 380117aa
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • clearTypeParameters: Gamma: 2200 Pixel Structure: B ClearType Level: 50 Enhanced Contrast: 300
  • crashGuards: [{u'prefName': u'gfx.crash-guard.status.d3d9video', u'type': u'd3d9video'}]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.589
  • driverDate: 11-18-2015
  • driverDate2: 1-22-2016
  • driverVersion: 20.19.15.4331
  • driverVersion2: 10.18.13.6175
  • failures: [u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.', u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.']
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D9 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D9_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}]}
  • indices: [0, 856, 857, 858, 859, 860, 861, 862, 863, 864, 865, 866, 852, 853, 854, 855]
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: No; D3D11 blacklisted with DLL igd10iumd32.dll (20.19.15.4331); DXVA2D3D9 crashes detected in the past
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4600 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4267 solutions 59838 answers

Places Maintenance is a good program. But it only scans the current files. Not the backups.

Have you tried using another backup file?


https://support.mozilla.org/en-US/questions/1103845 This user solved the problem by decrypted it, But did not say how it was done.

Places Maintenance is a good program. But it only scans the current files. Not the backups. Have you tried using another backup file? ------------------- https://support.mozilla.org/en-US/questions/1103845 This user solved the problem by decrypted it, But did not say how it was done.

Question owner

Thank you, one of the earlier dates worked.

Thank you, one of the earlier dates worked.
FredMcD
  • Top 10 Contributor
4267 solutions 59838 answers

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.


These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

That was very good work. Well done. Please flag your last post as '''Solved Problem''' so others will know. ---------------------- These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences