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Firefox for XP often won't play videos. What can I do?

Posted

Youtube always plays. Video plays in Chrome. I just got a message that my browser doesn't support HTML5. I have the Open H264 codec. On many websites, I will click the Play Arrow, and the video viewing area will simply go white. I'd say about half the websites that I go to will not play video on my XP computer. I have an nVidia video card that is two or three years old. I know I need a more updated OS and will probably shift to a Linux flavor when I get a new HD to put it on, but that takes money that I do not have.

I do have PeerBlock and Private Firewall. The latter is quite old and has not been updated recently, but it does seem to work. PeerBlock is checked daily for updates and for updated lists. I am somewhat neurotic about privacy, so I have many privacy Firefox add-ons.

I really hate Google and its lack of privacy, so much prefer to use Firefox for my browsing. I do have the Epic browser which is Chrome based, but Chrome has quit updating for XP, so I'd rather stay away from Chrome in all its forms.

Youtube always plays. Video plays in Chrome. I just got a message that my browser doesn't support HTML5. I have the Open H264 codec. On many websites, I will click the Play Arrow, and the video viewing area will simply go white. I'd say about half the websites that I go to will not play video on my XP computer. I have an nVidia video card that is two or three years old. I know I need a more updated OS and will probably shift to a Linux flavor when I get a new HD to put it on, but that takes money that I do not have. I do have PeerBlock and Private Firewall. The latter is quite old and has not been updated recently, but it does seem to work. PeerBlock is checked daily for updates and for updated lists. I am somewhat neurotic about privacy, so I have many privacy Firefox add-ons. I really hate Google and its lack of privacy, so much prefer to use Firefox for my browsing. I do have the Epic browser which is Chrome based, but Chrome has quit updating for XP, so I'd rather stay away from Chrome in all its forms.

Additional System Details

Installed Plug-ins

  • Foxit Reader Plug-In For Firefox and Netscape
  • Google Update
  • DRM Netscape Network Object
  • Shockwave Flash 22.0 r0
  • Autofill Engine for Gecko and Webkit-based web browsers
  • VLC media player Web Plugin
  • Npdsplay dll

Application

  • Firefox 47.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:47.0) Gecko/20100101 Firefox/47.0
  • Support URL: https://support.mozilla.org/1/firefox/47.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • BetterPrivacy 1.74 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • DownThemAll! 3.0.6 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Firefox Hello 1.3.2 (loop@mozilla.org)
  • Ghostery 6.3.2 (firefox@ghostery.com)
  • Honey 5.1.8 (jid1-93CWPmRbVPjRQA@jetpack)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • NoScript 2.9.0.14 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • Pocket 1.0.2 (firefox@getpocket.com)
  • PrivacyChoice TrackerBlock 2.2.1-signed.1-signed (trackerblock@privacychoice.org)
  • Sticky Password Autofill Engine 8.0.3.33 ({54affe52-8223-453b-be1e-2fe2e250045c})
  • Theme Font & Size Changer 48.6 ({f69e22c7-bc50-414a-9269-0f5c344cd94c})
  • TinyURL Generator 2.6.1.1-signed.1-signed (tinyurl.addon@fast-chat.co.uk)
  • Blur 6.5.2198 (donottrackplus@abine.com) (Inactive)
  • Default Full Zoom Level 7.7 ({D9A7CBEC-DE1A-444f-A092-844461596C4D}) (Inactive)
  • GoogleSharing 0.22.1-signed.1-signed (googlesharing@extension.thoughtcrime.org) (Inactive)
  • Lightbeam 1.3.1 (jid1-F9UJ2thwoAm5gQ@jetpack) (Inactive)
  • privacyscore by PrivacyChoice 1.4.2 ({7CA9CF31-1C73-46CD-8377-85AB71EA771F}) (Inactive)
  • Virtru Email Encryption 3.9.1 (virtrufirefox@virtru.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 610
  • adapterDescription2:
  • adapterDeviceID: 0x104a
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 3-14-2013
  • driverDate2:
  • driverVersion: 6.14.13.1422
  • driverVersion2:
  • info: {u'AzureCanvasAccelerated': 0, u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; Failed to create H264 decoder
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 610 Direct3D9 vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 9

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Wesley Branton
  • Top 25 Contributor
725 solutions 5689 answers

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu , click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.


That the issue occurs in Safe Mode, please navigate to the YouTube HTML5 page and let us know which options display anything other than a blue checkmark.

'''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). '''If Firefox is open,''' you can restart in Firefox Safe Mode from the Help menu: * Click the menu button [[Image:New Fx Menu]], click Help [[Image:Help-29]] and select ''Restart with Add-ons Disabled''. '''If Firefox is not running,''' you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) When the Firefox Safe Mode window appears, select "Start in Safe Mode". ;[[Image:SafeMode-Fx35]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem. ---- That the issue occurs in Safe Mode, please navigate to the [http://youtube.com/html5 YouTube HTML5 page] and let us know which options display anything other than a blue checkmark.

صاحب السؤال

I just went to Safe Mode, and my computer's performance is degraded terribly by it. Nothing, even things that have nothing to do with Firefox, will load quickly, and the internet performance is actually worse with Hughesnet that it was with dial-up.

I'm now fixing to try and run a video. That should be interesting, given my computer's stutters.

No video will run because I have no video plugins or players can be found.
I just went to Safe Mode, and my computer's performance is degraded terribly by it. Nothing, even things that have nothing to do with Firefox, will load quickly, and the internet performance is actually worse with Hughesnet that it was with dial-up. I'm now fixing to try and run a video. That should be interesting, given my computer's stutters. No video will run because I have no video plugins or players can be found.

Modified by vineyridge