X
Tap here to go to the mobile version of the site.

منتدى الدعم

Firefox doesn't keep accounting codes for printing to XEROX printers from Yosemite. Refreshing firefox temporarily fixes but not long. How to fix permanently?

Posted

On a macbook running Yosemite and XEROX printer driver for XEROX® WorkCentre® 5845 we have created a profile that will send accounting codes to the printer. When printing from firefox v 48 the accounting codes aren't always sent to the printer. This results in wasting a lot of paper and time for our teachers. Refreshing firefox will temporarily fix the problem but we have to refresh 2 or 3 times a week to be able to print. Are there any about:config entries that can be checked / changed to prevent having to refresh firefox so often?

On a macbook running Yosemite and XEROX printer driver for XEROX® WorkCentre® 5845 we have created a profile that will send accounting codes to the printer. When printing from firefox v 48 the accounting codes aren't always sent to the printer. This results in wasting a lot of paper and time for our teachers. Refreshing firefox will temporarily fix the problem but we have to refresh 2 or 3 times a week to be able to print. Are there any about:config entries that can be checked / changed to prevent having to refresh firefox so often?

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.17.20050
  • Citrix Online App Detector Plugin
  • Coupons, Inc. Coupon Printer 5.0.1.0
  • IE Tab 2 Plug-in for Mozilla/Firefox
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • NPWLPG
  • Shockwave Flash 23.0 r0
  • 5.1.50709.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:48.0) Gecko/20100101 Firefox/48.0

More Information

FredMcD
  • Top 10 Contributor
4308 solutions 60519 answers

https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

'''https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save''' '''Note:''' Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.
jscher2000
  • Top 10 Contributor
8838 solutions 72234 answers

oakwood2 said

On a macbook running Yosemite and XEROX printer driver for XEROX® WorkCentre® 5845 we have created a profile that will send accounting codes to the printer. When printing from firefox v 48 the accounting codes aren't always sent to the printer.

Do you mean you created a Firefox profile, or a device profile, or a MacOS X profile?

Firefox extracts certain settings from printers and stores them in the prefs.js file, which appear as "user set" preferences in about:config. By saving a working prefs.js file for later comparison with a non-working prefs.js file, you might be able to spot some relevant discrepancies related to the printer.

The prefs.js file is stored in the user's current profile folder. This article has the steps to locate that. If you access this article on Windows, please use the Editing Tools in the left column to switch the article to Mac.

Profiles - Where Firefox stores your bookmarks, passwords and other user data

Also, when this problem arises, did you already try resetting just the printer-specific preferences instead of doing a full Refresh? See: Fix printing problems in Firefox.

''oakwood2 [[#question-1139759|said]]'' <blockquote> On a macbook running Yosemite and XEROX printer driver for XEROX® WorkCentre® 5845 '''we have created a profile that will send accounting codes to the printer'''. When printing from firefox v 48 the accounting codes aren't always sent to the printer.</blockquote> Do you mean you created a Firefox profile, or a device profile, or a MacOS X profile? Firefox extracts certain settings from printers and stores them in the prefs.js file, which appear as "user set" preferences in about:config. By saving a working prefs.js file for later comparison with a non-working prefs.js file, you might be able to spot some relevant discrepancies related to the printer. The prefs.js file is stored in the user's current profile folder. This article has the steps to locate that. If you access this article on Windows, please use the Editing Tools in the left column to switch the article to Mac. [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]] Also, when this problem arises, did you already try resetting just the printer-specific preferences instead of doing a full Refresh? See: [[Fix printing problems in Firefox]].
the-edmeister
  • Top 25 Contributor
  • Moderator
5420 solutions 40432 answers

I added the escalate tag to this thread. I think we need a Mac OSX user to weigh-in here. Printing in OSX works quite a bit different than on Windows and Linux platforms.

I added the '''escalate''' tag to this thread. I think we need a Mac OSX user to weigh-in here. Printing in OSX works quite a bit different than on Windows and Linux platforms.

Question owner

jscher2000 said

oakwood2 said
On a macbook running Yosemite and XEROX printer driver for XEROX® WorkCentre® 5845 we have created a profile that will send accounting codes to the printer. When printing from firefox v 48 the accounting codes aren't always sent to the printer.

Do you mean you created a Firefox profile, or a device profile, or a MacOS X profile?

Firefox extracts certain settings from printers and stores them in the prefs.js file, which appear as "user set" preferences in about:config. By saving a working prefs.js file for later comparison with a non-working prefs.js file, you might be able to spot some relevant discrepancies related to the printer.

The prefs.js file is stored in the user's current profile folder. This article has the steps to locate that. If you access this article on Windows, please use the Editing Tools in the left column to switch the article to Mac.

Profiles - Where Firefox stores your bookmarks, passwords and other user data

Also, when this problem arises, did you already try resetting just the printer-specific preferences instead of doing a full Refresh? See: Fix printing problems in Firefox.

Do you mean you created a Firefox profile, or a device profile, or a MacOS X profile?

They actually call it a Printer Preset - it is where you can set options for your printer. i.e. drawer for paper, accounting code, color, etc.

I will check out the prefs.js file and see if there might be some clues there.

''jscher2000 [[#answer-918620|said]]'' <blockquote> ''oakwood2 [[#question-1139759|said]]'' <blockquote> On a macbook running Yosemite and XEROX printer driver for XEROX® WorkCentre® 5845 '''we have created a profile that will send accounting codes to the printer'''. When printing from firefox v 48 the accounting codes aren't always sent to the printer.</blockquote> Do you mean you created a Firefox profile, or a device profile, or a MacOS X profile? Firefox extracts certain settings from printers and stores them in the prefs.js file, which appear as "user set" preferences in about:config. By saving a working prefs.js file for later comparison with a non-working prefs.js file, you might be able to spot some relevant discrepancies related to the printer. The prefs.js file is stored in the user's current profile folder. This article has the steps to locate that. If you access this article on Windows, please use the Editing Tools in the left column to switch the article to Mac. [[Profiles - Where Firefox stores your bookmarks, passwords and other user data]] Also, when this problem arises, did you already try resetting just the printer-specific preferences instead of doing a full Refresh? See: [[Fix printing problems in Firefox]]. </blockquote> <blockquote> Do you mean you created a Firefox profile, or a device profile, or a MacOS X profile? </blockquote> They actually call it a Printer Preset - it is where you can set options for your printer. i.e. drawer for paper, accounting code, color, etc. I will check out the prefs.js file and see if there might be some clues there.