Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

epaper login won't work - can login with chrome

  • 2 replies
  • 1 has this problem
  • 8 views
  • آخر ردّ كتبه holdon

more options

ottawa citizen login page - http://epaper.ottawacitizen.com/epaper/viewer.aspx - hangs after the password is entered - if that pane is closed & a specific news page is clicked the login reappears with the same problem. The chrome login shows links to facebook, google,etc with firefox but although the FF page states one can sign in with another account none of the links are displayed.

All Replies (2)

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

more options

None of this made any difference