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When trying to start Firefox, the Mozilla crash reporter appears instead

  • 6 ردود
  • 3 have this problem
  • 106 views
  • آخر ردّ كتبه oylyolive

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latest Crash ID: bp-f77b5fde-3d45-48c7-846e-cdab02160913

Hi there

Firefox worked fine until midday today. But now, when trying to start Firefox, the Mozilla crash reporter appears instead. I have not installed any new applications or add-ons for a long time (more than a year).

I have done a clean install of the newest Firefox version. I also have tried to run it in safe mode, but that immediately got me back to the crash reporter. And now, the 'Firefox Safe Mode' box only appears for a fraction of a second, so I do not have enough time to click on the 'Start in Safe Mode Button'.

I use Norton Internet Security and I have have run a full scan, but no problems were detected.

I still use XP, since the available colors of the newer Windows versions trigger my epilepsy (with XP, I can set each color exactly).

What else can I do?

Thank you, Rose


I have clicked on the "Troubleshooting Information: Automatically add" button, that resulted in the message "We're sorry, but we can't find what you're looking for." I am using Google Chrome for this support question, since obviously I cannot do it via Firefox as long as it does not start.

الحل المُختار

hi rose, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

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الحل المُختار

hi rose, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

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We are all screwed! The last time I allowed Symantec to "troubleshoot" something on my computer (2011) I had to reinstall the entire operating system! They are hopeless and will never admit they are causing the problem.

But, to be fair, I always suspected that crash was caused by NAV running when Windows Update kicked in. Along those lines, I would just as soon suspect MICROSOFT, who is intent upon SPYING ON US ALL!! I will not let them run "automatic updates" on my computer, the one which now LIES to people who choose not to update and it starts the update, anyway. So, perhaps I am targeted.

I suggest Mozilla check out the openness vs protectiveness of the users who are having the problem. You might find a common situation.

Guess I will be FORCED to get a new computer. This time will be an APPLE or UNIX, after 35 years, I've had it with Mr. Gate's copycat dream!

sign me a CCP (1991) & CIO but scared to publish my name!

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As far as what had changed on my computer, last night before I went to bed, while computer was sleeping and wireless disabled, I let Charter Communications mess with my network, "resyncing" and they are doing quite a bit of data-gathering (spying) lately. They are my #1 suspect, but I could never prove it without a device attached to their equipment and a team of programmers!

How many are using cable modems?

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Hi philipp

Thanks very much for your help. I did a clean install of the FF version you recommended and I now have FF back. But now the problem is that "All add-ons have been disabled by safe mode." That's a big problem for me. How can I enable them again? And where is the add-on toolbar that was in continuous use?

Thanks, Rose

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thanks for following up rose, just closing firefox and starting it again normally should get you out of safemode then...

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Hi again philipp

Thanks, that worked brilliantly. I have my favorite colors back (anything in a certain range of blue wavelength triggers my epilepsy immediately). Here's a BIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIG HUG for you...

Thanks again, you're a star! Rose :o)

PS: The newest FF version that I referred to in my original post and which I downloaded from the Mozilla website was 43.0.1. So that seems to be considerably older than the version you guided me to. Was that because I had to use Google Chrome (which I hate using - always have to cover the top of my screen to get rid of the blue heading). PPS: When I said "midday", that was British time. It's just after 6 in the evening here now.

o))

Modified by oylyolive