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Firefox crashes

  • 4 ردود
  • 4 have this problem
  • 45 views
  • آخر ردّ كتبه stupidcat

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FF details crash log. Cannot start FF in safe mode or Private Window, it happens on all PC in my company (FF ver 43.0.1 and all other version under 47.x)

AdapterDeviceID: 0x0402 AdapterDriverVersion: 6.1.7600.16385 AdapterSubsysID: 08251025 AdapterVendorID: 0x8086 AvailablePageFile: 2572484608 AvailablePhysicalMemory: 791728128 AvailableVirtualMemory: 3992305664 BIOS_Manufacturer: Acer BlockedDllList: BreakpadReserveAddress: 50069504 BreakpadReserveSize: 67108864 BuildID: 20151216175450 CrashTime: 1473744100 EMCheckCompatibility: true Email: stupidcat89@gmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1470363545 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x0402, AdapterSubsysID: 08251025, AdapterDriverVersion: 6.1.7600.16385

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 1 SecondsSinceLastCrash: 19 StartupTime: 1473744099 SystemMemoryUsePercentage: 60 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151216175450","version":"43.0.1","vendor":"Mozilla","platformVersion":"43.0.1","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":1924,"virtualMaxMB":4096,"isWow64":true,"cpu":{"count":2,"cores":2,"vendor":"GenuineIntel","family":6,"model":60,"stepping":3,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":3292,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2016,"locale":"en-US"},"hdd":{"profile":{"model":"WDC WD5000AZLX-21K2TA0","revision":"01.01A01"},"binary":{"model":"WDC WD5000AZLX-21K2TA0","revision":"01.01A01"},"system":{"model":"WDC WD5000AZLX-21K2TA0","revision":"01.01A01"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Standard VGA Graphics Adapter","vendorID":"0x8086","deviceID":"0x0402","subsysID":"08251025","RAM":null,"driver":"vga framebuf vga256 vga64k","driverVersion":"6.1.7600.16385","driverDate":"6-21-2006","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":1,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"blocked"},"d2d":{"status":"unavailable","version":"1.0"}}}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":false,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true}},"profile":{}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 4164784128 TotalPhysicalMemory: 2017300480 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 43.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP Service Provider : 2 : 1 :  
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 2 : 2 : 

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Attached screenshots

All Replies (4)

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hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

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philipp said

hi, thanks for providing a crash report id. this may be an issue caused by your norton security software that is hooking into firefox and causing it to crash (maybe through a program/signature update done by them). can you please try to disable norton temporarily and see if you can get firefox to launch again & please also get in contact with their support...

Thank for fast reply, Philipp.

Our company are using SEP (Symantec endpoint protection) as antivirus/firewall software.

Can you help me to specify which path on the crash log above, where you can determine this is caused by antivirus software? Hence, I can forward this error to our security team for their analysis support?

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hi stupidcat, you can refer your security team to https://bugzilla.mozilla.org/show_bug.cgi?id=1302343 where we track the issue at mozilla & http://www.symantec.com/connect/forums/firefox-problem-after-sep-update

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philipp said

hi stupidcat, you can refer your security team to https://bugzilla.mozilla.org/show_bug.cgi?id=1302343 where we track the issue at mozilla & http://www.symantec.com/connect/forums/firefox-problem-after-sep-update

Dear Philipp,

I already passed the information to our security team. We 'll try the rollback option and looking forward to new update from Symantec Support.

Once again, thank you very much! I really appreciate your help.

Modified by stupidcat