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Emails not showing in Outlook when using Firefox

  • 2 replies
  • 1 has this problem
  • 42 views
  • آخر ردّ كتبه williamlloyd

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I'm running an older version of Firefox (16.0.1) which is as far as my OS will let me update. As I'm using an older computer, OS and browser, I've always stayed with the light version of Outlook. This weekend it seems Outlook got rid of the light version and the full version is not letting me see any of my emails. Outlook loads fine, shows all my saved folders but just won't let me see any emails, saved or new. Just blank space in the folder.

I can see the Outlook emails in Safari but its tweaky and difficult to navigate since the Outlook update.

Usually I can find an answer archived somewhere but nothings working. I've tried opening Firefox in safe mode and clearing cookies and cache with no result. Ordinarily I'd just assume that the new Outlook isn't compatible with the older Firefox but everything is being recognized and loading fine with the exception of the emails.

Any help would be appreciated. Thanks

All Replies (2)

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

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Yes. Tried starting in safe mode. No change. Also cleared cookies and cache.