Crashes in safe mode

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

Win 7 SP-1, 47.0.1

The crash report (bp*) has only the number in it. --- AdapterDeviceID: 0x0416 AdapterDriverVersion: 9.18.10.3204 AdapterSubsysID: 05be1028 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:47.0.1,%40all-aboard-v1:1.1.0,e10srollout%40mozilla.org:1.0,firefox%40getpocket.com:1.0.2,loop%40mozilla.org:1.3.2 AvailablePageFile: 13683630080 AvailablePhysicalMemory: 5976293376 AvailableVirtualMemory: 3787030528 BIOS_Manufacturer: Dell Inc. BlockedDllList: BreakpadReserveAddress: 45023232 BreakpadReserveSize: 67108864 BuildID: 20160705164658 CrashTime: 1470088845 E10SCohort: unsupportedChannel EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: PossiblyBrokenSurfaceSharing_UnexpectedAMDGPU (t=1.59647) |[1][GFX1-]: PossiblyBrokenSurfaceSharing_UnexpectedAMDGPU (t=1.67802) InstallTime: 1470088573 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0416, AdapterSubsysID: 05be1028, AdapterDriverVersion: 9.18.10.3204 FP(D000-L100000-W00000000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 246 StartupTime: 1470088844 SystemMemoryUsePercentage: 29 TelemetryEnvironment: 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igd10iumd32","driverVersion":"9.18.10.3204","driverDate":"6-3-2013","GPUActive":true}],"monitors":[{"screenWidth":1680,"screenHeight":1050,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1680,"screenHeight":1050,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","d3d11":{"status":"available","version":41216,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unsupportedChannel","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.newtabpage.enhanced":true},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":17014},"addons":{"activeAddons":{"@all-aboard-v1":{"blocklisted":false,"description":"The Mozilla Firefox Educational Tool","name":"All 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Hello","userDisabled":false,"appDisabled":false,"version":"1.3.2","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":16988,"updateDay":16988,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"47.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":16988,"updateDay":16988},"activePlugins":[{"name":"Adobe Acrobat","version":"11.0.16.13","description":"Adobe PDF Plug-In For Firefox and Netscape 11.0.16","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/pdf","application/vnd.adobe.pdfxml","application/vnd.adobe.x-mars","application/vnd.fdf","application/vnd.adobe.xfdf","application/vnd.adobe.xdp+xml","application/vnd.adobe.xfd+xml"],"updateDay":16914},{"name":"Adobe Acrobat","version":"11.0.16.13","description":"Adobe PDF Plug-In For Firefox and 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Crash ID: bp-9e47eee2-0650-4359-a891-b3e8b2160801 Crash ID: bp-0810f28d-1afe-43a0-b7eb-ac88e2160801

Crash ID: bp-7cad6887-9dcd-4e48-a182-834702160801 Crash ID: bp-25d6ad4d-326f-4d28-8277-eecd82160801 Crash ID: bp-661e6989-a349-48f9-af8c-4486e2160801 Crash ID: bp-d7c57ec1-f2e8-423b-a0a4-b2ade2160801 Crash ID: bp-f812241f-29fd-4bd1-9e63-dcdb82160801

Product Firefox Release Channel release Version 47.0.1 Build ID 20160705164658 OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-9e47eee2-0650-4359-a891-b3e8b2160801 Date Processed 2016-08-01 22:04:53 bp-0810f28d-1afe-43a0-b7eb-ac88e2160801 Date Processed 2016-08-01 22:00:02

Signature: @0x0 | CallGetService

hcapi.dll = McAfee Host Intrusion Prevention

ObsBaseAgent.dll = TAM E-SSO AccessAgent = IBM Corporation

This is for Sumo's Related Bugs 1181091 RESOLVED WONTFIX Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint

Update / remove Websense Endpoint.