ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every time I start Firefox I get the same remark that Firefox can send information to Mozilla and a button to Choose what I would like to share with Mozilla.

  • 5 ردود
  • 1 has this problem
  • 72 views
  • آخر ردّ كتبه cor-el

more options

Every time I start Firefox I get the same remark that Firefox can send information to Mozilla and a button to Choose what I would like to share with Mozilla. When pressing this button I can select to use Crash reporter and a Firefox status report. How can I prevent Firefox to keep asking me this question?

الحل المُختار

You can check for problems with preferences.

Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.

There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Read this answer in context 👍 0

All Replies (5)

more options

hello, please try to refresh firefox and see if this can address the issue...

more options

It appears that you are using Firefox 31.0, an ancient version from July 2014. You can download the latest Firefox 47.0 version from here: https://www.mozilla.org/en-US/firefox/all/

more options

Refreshing Firtefox has not worked. By the way: I am using Front Motion Firefox for which version 31 is the current one!

more options

jgpost said

Refreshing Firtefox has not worked. By the way: I am using Front Motion Firefox for which version 31 is the current one!

Firefox 31.0 is not the current as it is almost two years old now and not patched with security fixes that have been put in since. https://www.mozilla.org/firefox/releases/

Actually the FrontMotion package of Firefox 31.0 you have is not the current one from FrontMotion as there have been several updates since then.

http://www.frontmotion.com/firefox/download/ http://www.frontmotion.com/fmfirefoxce/download/

Modified by James

more options

الحل المُختار

You can check for problems with preferences.

Delete possible user.js and numbered prefs-##.js files and rename/remove the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in current Firefox releases.

There is software like Advanced SystemCare with its Surfing Protection feature that can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.