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منتدى الدعم

Firefox crashes

Posted

Crash ID: bp-536f7a65-eea0-4e5c-9d26-bfe272160530 Crash ID: bp-d57fd8b1-7a21-4255-bd9f-38b232160530

Crash ID: bp-536f7a65-eea0-4e5c-9d26-bfe272160530 Crash ID: bp-d57fd8b1-7a21-4255-bd9f-38b232160530

Additional System Details

Installed Plug-ins

  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Shockwave Flash 21.0 r0
  • Npdsplay dll
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Product Firefox Version 43.0.1 Build ID 20151216175450 Release Channel release OS Windows XP OS Version 5.1.2600 Service Pack 3

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 46.0.1 ++++++++++++++++++++++++++++++++++++++++++++ bp-536f7a65-eea0-4e5c-9d26-bfe272160530

Signature: js::GCMarker::lazilyMarkChildren

l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow

odbcint.dll = Microsoft ODBC Resource

xpsp2res.dll = Microsoft

icudt55.dll = International Components for Unicode

This is for Sumo's Related Bugs 1259214 NEW --- crash in js::GCMarker::lazilyMarkChildren ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-d57fd8b1-7a21-4255-bd9f-38b232160530

Signature: js::TypeSet::ObjectKey::group

Flagged programs same as above


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Product Firefox Version 43.0.1 Build ID 20151216175450 Release Channel release OS Windows XP OS Version 5.1.2600 Service Pack 3 https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''46.0.1''' ++++++++++++++++++++++++++++++++++++++++++++ bp-536f7a65-eea0-4e5c-9d26-bfe272160530 Signature: js::GCMarker::lazilyMarkChildren l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow odbcint.dll = Microsoft ODBC Resource xpsp2res.dll = Microsoft icudt55.dll = International Components for Unicode This is for Sumo's Related Bugs 1259214 NEW --- crash in js::GCMarker::lazilyMarkChildren ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-d57fd8b1-7a21-4255-bd9f-38b232160530 Signature: js::TypeSet::ObjectKey::group Flagged programs same as above --------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Modified by FredMcD

Question owner

I have still same problem i have used many firefox to download and check and i have reinstall OS many time same problem

I have still same problem i have used many firefox to download and check and i have reinstall OS many time same problem

Question owner

Report ID Date Submitted bp-840e2358-a79a-4cb2-89f5-376992160601 6/1/2016 6:56 PM bp-5d164549-505f-4aca-bc20-7dbad2160601 6/1/2016 6:54 PM bp-54881746-abb4-4d2c-94f3-b084a2160601 6/1/2016 6:53 PM bp-31b909df-6128-4d45-a2d4-042922160601 6/1/2016 6:50 PM bp-79d85e48-7fc9-4dce-9383-00b302160601 6/1/2016 2:32 PM bp-340fd01d-8ece-4d8a-b7ad-5f9522160601

Report ID Date Submitted bp-840e2358-a79a-4cb2-89f5-376992160601 6/1/2016 6:56 PM bp-5d164549-505f-4aca-bc20-7dbad2160601 6/1/2016 6:54 PM bp-54881746-abb4-4d2c-94f3-b084a2160601 6/1/2016 6:53 PM bp-31b909df-6128-4d45-a2d4-042922160601 6/1/2016 6:50 PM bp-79d85e48-7fc9-4dce-9383-00b302160601 6/1/2016 2:32 PM bp-340fd01d-8ece-4d8a-b7ad-5f9522160601

Question owner

Please help me how to solve this issue ?

Please help me how to solve this issue ?
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Product Firefox Version 47.0b9 Build ID 20160526140250 Release Channel beta OS Windows XP OS Version 5.1.2600 Service Pack 3

bp-840e2358-a79a-4cb2-89f5-376992160601

Signature: FinalizeTypedArenas<T>

idmcchandler7.dll = Internet Download Manager

This is for Sumo's Related Bugs 1232229 VERIFIED FIXED spike in crashes in FinalizeTypedArenas<T> starting in 2015-12-11 nightly

1011075 RESOLVED WORKSFORME crash in FinalizeTypedArenas<JSObject> first appeared on 2014-05-14 ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-5d164549-505f-4aca-bc20-7dbad2160601

Signature: js::jit::MBasicBlock::flagOperandsOfPrunedBranches

idmcchandler7.dll = Internet Download Manager +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-54881746-abb4-4d2c-94f3-b084a2160601

l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow

odbcint.dll = Microsoft ODBC Resource

xpsp2res.dll = Microsoft

idmmzcc7.dll = Internet Download Manager

idmcchandler7.dll = Internet Download Manager

icudt56.dll = International Components for Unicode = The ICU Project

Signature: AtomTableMatchKey

This is for Sumo's Related Bugs 1042663 NEW --- crash in AtomTableMatchKey ++++++++++++++++++++++++++++++++++++++++++++++++ bp-31b909df-6128-4d45-a2d4-042922160601

Signature: FinalizeTypedArenas<T>

idmcchandler7.dll = Internet Download Manager

This is for Sumo's Related Bugs 1232229 VERIFIED FIXED spike in crashes in FinalizeTypedArenas<T> starting in 2015-12-11 nightly

1011075 RESOLVED WORKSFORME crash in FinalizeTypedArenas<JSObject> first appeared on 2014-05-14 ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-79d85e48-7fc9-4dce-9383-00b302160601

Signature: msvcr120.dll@0x11595 | nsIPresShell::AllocateByObjectID

MSVCR120.dll = Microsoft® Visual Studio ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 19.0b1 Build ID 20130108132750 Release Channel beta OS Windows XP OS Version 5.1.2600 Service Pack 3

bp-340fd01d-8ece-4d8a-b7ad-5f9522160601

Signature: nsRunnableMethodImpl<T>::Run

Nothing flagged

Product Firefox Version 47.0b9 Build ID 20160526140250 Release Channel beta OS Windows XP OS Version 5.1.2600 Service Pack 3 bp-840e2358-a79a-4cb2-89f5-376992160601 Signature: FinalizeTypedArenas<T> idmcchandler7.dll = Internet Download Manager This is for Sumo's Related Bugs 1232229 VERIFIED FIXED spike in crashes in FinalizeTypedArenas<T> starting in 2015-12-11 nightly 1011075 RESOLVED WORKSFORME crash in FinalizeTypedArenas<JSObject> first appeared on 2014-05-14 ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-5d164549-505f-4aca-bc20-7dbad2160601 Signature: js::jit::MBasicBlock::flagOperandsOfPrunedBranches idmcchandler7.dll = Internet Download Manager +++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-54881746-abb4-4d2c-94f3-b084a2160601 l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow odbcint.dll = Microsoft ODBC Resource xpsp2res.dll = Microsoft idmmzcc7.dll = Internet Download Manager idmcchandler7.dll = Internet Download Manager icudt56.dll = International Components for Unicode = The ICU Project Signature: AtomTableMatchKey This is for Sumo's Related Bugs 1042663 NEW --- crash in AtomTableMatchKey ++++++++++++++++++++++++++++++++++++++++++++++++ bp-31b909df-6128-4d45-a2d4-042922160601 Signature: FinalizeTypedArenas<T> idmcchandler7.dll = Internet Download Manager This is for Sumo's Related Bugs 1232229 VERIFIED FIXED spike in crashes in FinalizeTypedArenas<T> starting in 2015-12-11 nightly 1011075 RESOLVED WORKSFORME crash in FinalizeTypedArenas<JSObject> first appeared on 2014-05-14 ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-79d85e48-7fc9-4dce-9383-00b302160601 Signature: msvcr120.dll@0x11595 | nsIPresShell::AllocateByObjectID MSVCR120.dll = Microsoft® Visual Studio ++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 19.0b1 Build ID 20130108132750 Release Channel beta OS Windows XP OS Version 5.1.2600 Service Pack 3 bp-340fd01d-8ece-4d8a-b7ad-5f9522160601 Signature: nsRunnableMethodImpl<T>::Run Nothing flagged
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

You are now using two different beta versions. Beta's are still in the testing phase.


Remove; Internet Download Manager

You are now using two different beta versions. Beta's are still in the testing phase. ----------------- Remove; Internet Download Manager

Question owner

Submitted Crash Reports Report ID Date Submitted 9ad59af5-5eba-47d2-955f-5c62dcf720a8 6/4/2016 1:26 AM bp-0c1782fa-733a-4f89-a888-9cb3b2160603 6/3/2016 11:43 PM bp-d0b40a06-f3cc-4a5b-a6bc-69e2a2160603 6/3/2016 11:43 PM bp-2052ed00-8ca7-4a5d-9a2e-c06232160603 6/3/2016 11:36 PM bp-8d36b396-dd43-4309-b544-5a7462160603 6/3/2016 10:20 PM

same problem

Submitted Crash Reports Report ID Date Submitted 9ad59af5-5eba-47d2-955f-5c62dcf720a8 6/4/2016 1:26 AM bp-0c1782fa-733a-4f89-a888-9cb3b2160603 6/3/2016 11:43 PM bp-d0b40a06-f3cc-4a5b-a6bc-69e2a2160603 6/3/2016 11:43 PM bp-2052ed00-8ca7-4a5d-9a2e-c06232160603 6/3/2016 11:36 PM bp-8d36b396-dd43-4309-b544-5a7462160603 6/3/2016 10:20 PM same problem
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Product Firefox Version 26.0b3 Build ID 20131107161719 Release Channel beta OS Windows XP OS Version 5.1.2600 Service Pack 3

bp-0c1782fa-733a-4f89-a888-9cb3b2160603

Signature: extent_tree_ad_remove | huge_dalloc | je_free | mozilla::dom::Exception::~Exception

l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow

idmcchandler2.dll Internet Download Manager +++++++++++++++++++++++++++++++++++++++++++ bp-d0b40a06-f3cc-4a5b-a6bc-69e2a2160603

Signature: nsDisplayText::ComputeInvalidationRegion

l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow

idmcchandler2.dll Internet Download Manager +++++++++++++++++++++++++++++++++++++++++++ bp-2052ed00-8ca7-4a5d-9a2e-c06232160603

Signature: nsRange::cycleCollection::DeleteCycleCollectable

l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow ++++++++++++++++++++++++++++++++++++++++ bp-8d36b396-dd43-4309-b544-5a7462160603

Signature: moz_abort | arena_run_reg_dalloc | arena_dalloc_small | arena_dalloc | je_free | nsTArray_base<T>::ShrinkCapacity | mozilla::FrameLayerBuilder::DisplayItemData::~DisplayItemData

l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow

Product Firefox Version 26.0b3 Build ID 20131107161719 Release Channel beta OS Windows XP OS Version 5.1.2600 Service Pack 3 bp-0c1782fa-733a-4f89-a888-9cb3b2160603 Signature: extent_tree_ad_remove | huge_dalloc | je_free | mozilla::dom::Exception::~Exception l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow idmcchandler2.dll Internet Download Manager +++++++++++++++++++++++++++++++++++++++++++ bp-d0b40a06-f3cc-4a5b-a6bc-69e2a2160603 Signature: nsDisplayText::ComputeInvalidationRegion l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow idmcchandler2.dll Internet Download Manager +++++++++++++++++++++++++++++++++++++++++++ bp-2052ed00-8ca7-4a5d-9a2e-c06232160603 Signature: nsRange::cycleCollection::DeleteCycleCollectable l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow ++++++++++++++++++++++++++++++++++++++++ bp-8d36b396-dd43-4309-b544-5a7462160603 Signature: moz_abort | arena_run_reg_dalloc | arena_dalloc_small | arena_dalloc | je_free | nsTArray_base<T>::ShrinkCapacity | mozilla::FrameLayerBuilder::DisplayItemData::~DisplayItemData l3codecx.ax = MPEG Layer-3 Audio Codec for Microsoft DirectShow
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Run the Windows Updater program


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Run the Windows Updater program ---------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
cor-el
  • Top 10 Contributor
  • Moderator
17540 solutions 158604 answers

Did you install the current Firefox 46.0.1 release?

See:


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Did you install the current Firefox 46.0.1 release? See: *https://support.mozilla.org/kb/get-latest-version-firefox-windows-xp-vista ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Question owner

Submitted Crash Reports Report ID Date Submitted bp-f91d046b-eeb7-47f5-8bb9-652992160611 6/12/2016 3:29 AM bp-482b67ab-61dd-4871-9e62-64ca02160611 6/12/2016 3:21 AM bp-0d9a4675-56f2-487d-a7a2-511da2160611 6/12/2016 3:13 AM bp-a42654e4-f3b4-488e-a281-1413b2160611 6/11/2016 8:46 PM bp-bf605ca7-9696-4bbd-a334-985c52160611 6/11/2016 8:41 PM 92fa30e6-5eb5-4356-a08f-6d96c1271fa3 6/11/2016 2:00 PM bp-2f2b7fb8-ed3e-4ffb-827a-ec91b2160610 6/11/2016 1:41 PM bp-585931c3-7543-49b7-bcdf-5cc462160610 6/11/2016 1:15 PM bp-f3f8190e-50ff-4ac7-9c6d-a548a2160610 6/11/2016 1:05 PM bp-3fff5b40-e8ab-4488-bbc7-fbb732160610 6/11/2016 8:03 AM de63d8bc-ab12-4c4d-a3f9-7bca2bf34240 6/11/2016 8:01 AM bp-87d56e8b-421f-4bf8-8364-db97d2160610 6/11/2016 6:56 AM bp-5d7dc81d-7de4-4ffb-8254-e1a9d2160610 6/11/2016 6:27 AM bp-fb09c942-94dc-4514-a683-616e12160610 6/11/2016 5:05 AM bp-9a448126-1f5d-4fb3-aa98-80e462160610 6/11/2016 3:19 AM bp-02d3bc2a-60b6-4ad8-b058-d0a692160610 6/11/2016 3:16 AM bp-08b8f793-ae9f-404b-9106-c8d352160610 6/11/2016 2:40 AM bp-8886a2ab-2e71-42ad-aefc-358bf2160610 6/11/2016 12:37 AM bp-3724635c-049e-4f5d-8da9-1acaf2160610 6/11/2016 12:29 AM bp-d3425f31-a62d-4604-9011-efc5d2160610 6/11/2016 12:24 AM bp-ee41e4ec-4ede-426d-a5e2-569992160609 6/10/2016 6:42 AM 011120ae-7513-432a-8f9b-64802f96eaab 6/10/2016 5:24 AM bp-0c4321e9-3063-4861-bf76-975802160609 6/10/2016 4:14 AM bp-5ab7c3cd-97ac-48cc-8126-cc0912160609 6/10/2016 3:08 AM bp-b9de9617-ed9f-4753-b9f1-990a02160609 6/9/2016 8:49 PM bp-59f0fc92-9c05-46bf-9351-29c0a2160609 6/9/2016 8:48 PM bp-c897f954-74ab-47e5-81e2-65f932160609 6/9/2016 8:47 PM bp-7155f2d3-e564-424c-9b7a-7ade82160609 6/9/2016 8:28 PM bp-8df83ef9-7b13-4863-8ec9-87e4a2160608 6/9/2016 7:01 AM bp-c949000d-34fb-4665-a142-3152a2160608 6/9/2016 1:55 AM bp-19ba091d-20e5-4227-ab02-bd53d2160608 6/9/2016 12:31 AM bp-88cdb350-282b-49a8-940b-c63da2160608 6/9/2016 12:08 AM 14fb6043-f54c-4cd3-987d-5135e6dc1d72 6/8/2016 1:58 PM bp-92c593e3-190c-44a8-9222-28b732160607 6/8/2016 1:07 PM 6ffc2b07-8ffe-4ced-865d-c28e13666de9 6/7/2016 5:23 AM bp-96ccd402-dada-4990-a236-4aa5e2160606 6/7/2016 4:28 AM bp-c40d4e20-95d1-4a1f-811a-66fa72160606 6/7/2016 2:43 AM bp-3be50d4a-c430-42cd-9577-1817e2160606 6/6/2016 11:58 PM bp-35d08018-5bd9-4048-bace-4fd7a2160606 6/6/2016 11:55 PM bp-78cd7f24-1f56-485d-b8fd-f2bff2160606 6/6/2016 10:17 PM bp-8019f40a-730f-4f36-b281-f354f2160606 6/6/2016 7:50 PM bp-62230c01-957e-4124-a76a-bd1ce2160606 6/6/2016 7:50 PM bp-507fdc18-cdae-4f74-9f27-a742b2160606 6/6/2016 7:32 PM bp-620be51b-b84c-4ba0-a658-e85a52160606 6/6/2016 7:30 PM bp-60a93d55-3a40-43a0-b5d7-9ae482160605 6/6/2016 12:46 PM bp-33466c3f-e639-4acf-95bc-52ff32160605 6/6/2016 12:16 PM bp-8552ef9a-0c3c-4667-b305-66c042160605 6/6/2016 9:03 AM bp-1e28ab00-65e9-4496-86e1-041812160605 6/6/2016 9:00 AM bp-37fe0fed-cc46-45c7-8af8-52d2e2160605 6/6/2016 8:59 AM bp-ad4e037f-c9fd-4898-a8ce-0d8392160605 6/6/2016 8:57 AM 38e3236a-ef4f-4959-b3a0-15aaf8accf49 6/6/2016 7:12 AM 3dfba1b2-3f75-4750-8bdb-04431011d39c 6/6/2016 6:40 AM 50587cae-4881-4719-8172-af9218bc72f0 6/6/2016 6:29 AM bp-6b4734ce-357d-4087-a4c3-1e5a42160605 6/5/2016 11:50 PM bp-c085c417-d904-4098-a062-8c4ac2160605 6/5/2016 10:18 PM bp-4abc5a41-ac4c-46b8-8667-359e52160605 6/5/2016 9:27 PM b5fe1192-3b04-4fe7-ae58-218f975f7cfe 6/5/2016 1:41 PM 97ef2ab0-9235-47c4-9df5-93f300f7d2f9 6/5/2016 12:44 PM bp-4ed632b7-638f-4e71-b9e9-8768a2160604 6/5/2016 11:21 AM bp-68b9dea2-298c-4e59-bdc2-9c6342160604 6/5/2016 10:43 AM bp-9961a706-8401-4f8e-962d-7e1312160604 6/5/2016 8:06 AM 6088c710-85c8-4d74-9bf8-5c39ad95763f 6/5/2016 8:04 AM bp-f3e9c294-7401-4890-8fdd-e879d2160604 6/5/2016 2:17 AM bp-53398507-5421-41fa-838c-6e4272160604 6/4/2016 9:08 PM bp-23370a63-8957-4cca-ab4c-cbe452160603 6/4/2016 5:09 AM bp-f6d23caf-1c19-49cf-9832-7511d2160603 6/4/2016 5:07 AM bp-ed2625f6-3a07-4e63-b1c2-2bb962160603 6/4/2016 5:07 AM bp-ea3458b5-af3e-4947-a669-ce9182160603 6/4/2016 5:06 AM bp-2136e731-dd0d-44f1-9b37-e3e6f2160603 6/4/2016 5:01 AM bp-560b29b8-eeb8-47f3-848b-b33d22160603 6/4/2016 4:55 AM bp-0d137213-3c6c-4ea7-bb85-f1aea2160603 6/4/2016 4:51 AM bp-ae181027-7f56-422c-a6ec-4e6982160603 6/4/2016 4:49 AM bp-86564e55-c40d-4e67-b9c7-f5ab02160603 6/4/2016 4:47 AM bp-6ebf8e3e-71fb-460b-9ea8-ce22b2160603 6/4/2016 4:47 AM bp-2e4b1aa6-adf7-4277-a12d-6637a2160603 6/4/2016 4:05 AM bp-cbe9e6e2-06a8-4f68-ae19-9a8f42160603 6/4/2016 4:05 AM bp-df0ae559-3f84-4bd0-a816-7c7c12160603 6/4/2016 2:55 AM 9ad59af5-5eba-47d2-955f-5c62dcf720a8 6/4/2016 1:26 AM bp-0c1782fa-733a-4f89-a888-9cb3b2160603 6/3/2016 11:43 PM bp-d0b40a06-f3cc-4a5b-a6bc-69e2a2160603 6/3/2016 11:43 PM bp-2052ed00-8ca7-4a5d-9a2e-c06232160603 6/3/2016 11:36 PM bp-8d36b396-dd43-4309-b544-5a7462160603 6/3/2016 10:20 PM

Submitted Crash Reports Report ID Date Submitted bp-f91d046b-eeb7-47f5-8bb9-652992160611 6/12/2016 3:29 AM bp-482b67ab-61dd-4871-9e62-64ca02160611 6/12/2016 3:21 AM bp-0d9a4675-56f2-487d-a7a2-511da2160611 6/12/2016 3:13 AM bp-a42654e4-f3b4-488e-a281-1413b2160611 6/11/2016 8:46 PM bp-bf605ca7-9696-4bbd-a334-985c52160611 6/11/2016 8:41 PM 92fa30e6-5eb5-4356-a08f-6d96c1271fa3 6/11/2016 2:00 PM bp-2f2b7fb8-ed3e-4ffb-827a-ec91b2160610 6/11/2016 1:41 PM bp-585931c3-7543-49b7-bcdf-5cc462160610 6/11/2016 1:15 PM bp-f3f8190e-50ff-4ac7-9c6d-a548a2160610 6/11/2016 1:05 PM bp-3fff5b40-e8ab-4488-bbc7-fbb732160610 6/11/2016 8:03 AM de63d8bc-ab12-4c4d-a3f9-7bca2bf34240 6/11/2016 8:01 AM bp-87d56e8b-421f-4bf8-8364-db97d2160610 6/11/2016 6:56 AM bp-5d7dc81d-7de4-4ffb-8254-e1a9d2160610 6/11/2016 6:27 AM bp-fb09c942-94dc-4514-a683-616e12160610 6/11/2016 5:05 AM bp-9a448126-1f5d-4fb3-aa98-80e462160610 6/11/2016 3:19 AM bp-02d3bc2a-60b6-4ad8-b058-d0a692160610 6/11/2016 3:16 AM bp-08b8f793-ae9f-404b-9106-c8d352160610 6/11/2016 2:40 AM bp-8886a2ab-2e71-42ad-aefc-358bf2160610 6/11/2016 12:37 AM bp-3724635c-049e-4f5d-8da9-1acaf2160610 6/11/2016 12:29 AM bp-d3425f31-a62d-4604-9011-efc5d2160610 6/11/2016 12:24 AM bp-ee41e4ec-4ede-426d-a5e2-569992160609 6/10/2016 6:42 AM 011120ae-7513-432a-8f9b-64802f96eaab 6/10/2016 5:24 AM bp-0c4321e9-3063-4861-bf76-975802160609 6/10/2016 4:14 AM bp-5ab7c3cd-97ac-48cc-8126-cc0912160609 6/10/2016 3:08 AM bp-b9de9617-ed9f-4753-b9f1-990a02160609 6/9/2016 8:49 PM bp-59f0fc92-9c05-46bf-9351-29c0a2160609 6/9/2016 8:48 PM bp-c897f954-74ab-47e5-81e2-65f932160609 6/9/2016 8:47 PM bp-7155f2d3-e564-424c-9b7a-7ade82160609 6/9/2016 8:28 PM bp-8df83ef9-7b13-4863-8ec9-87e4a2160608 6/9/2016 7:01 AM bp-c949000d-34fb-4665-a142-3152a2160608 6/9/2016 1:55 AM bp-19ba091d-20e5-4227-ab02-bd53d2160608 6/9/2016 12:31 AM bp-88cdb350-282b-49a8-940b-c63da2160608 6/9/2016 12:08 AM 14fb6043-f54c-4cd3-987d-5135e6dc1d72 6/8/2016 1:58 PM bp-92c593e3-190c-44a8-9222-28b732160607 6/8/2016 1:07 PM 6ffc2b07-8ffe-4ced-865d-c28e13666de9 6/7/2016 5:23 AM bp-96ccd402-dada-4990-a236-4aa5e2160606 6/7/2016 4:28 AM bp-c40d4e20-95d1-4a1f-811a-66fa72160606 6/7/2016 2:43 AM bp-3be50d4a-c430-42cd-9577-1817e2160606 6/6/2016 11:58 PM bp-35d08018-5bd9-4048-bace-4fd7a2160606 6/6/2016 11:55 PM bp-78cd7f24-1f56-485d-b8fd-f2bff2160606 6/6/2016 10:17 PM bp-8019f40a-730f-4f36-b281-f354f2160606 6/6/2016 7:50 PM bp-62230c01-957e-4124-a76a-bd1ce2160606 6/6/2016 7:50 PM bp-507fdc18-cdae-4f74-9f27-a742b2160606 6/6/2016 7:32 PM bp-620be51b-b84c-4ba0-a658-e85a52160606 6/6/2016 7:30 PM bp-60a93d55-3a40-43a0-b5d7-9ae482160605 6/6/2016 12:46 PM bp-33466c3f-e639-4acf-95bc-52ff32160605 6/6/2016 12:16 PM bp-8552ef9a-0c3c-4667-b305-66c042160605 6/6/2016 9:03 AM bp-1e28ab00-65e9-4496-86e1-041812160605 6/6/2016 9:00 AM bp-37fe0fed-cc46-45c7-8af8-52d2e2160605 6/6/2016 8:59 AM bp-ad4e037f-c9fd-4898-a8ce-0d8392160605 6/6/2016 8:57 AM 38e3236a-ef4f-4959-b3a0-15aaf8accf49 6/6/2016 7:12 AM 3dfba1b2-3f75-4750-8bdb-04431011d39c 6/6/2016 6:40 AM 50587cae-4881-4719-8172-af9218bc72f0 6/6/2016 6:29 AM bp-6b4734ce-357d-4087-a4c3-1e5a42160605 6/5/2016 11:50 PM bp-c085c417-d904-4098-a062-8c4ac2160605 6/5/2016 10:18 PM bp-4abc5a41-ac4c-46b8-8667-359e52160605 6/5/2016 9:27 PM b5fe1192-3b04-4fe7-ae58-218f975f7cfe 6/5/2016 1:41 PM 97ef2ab0-9235-47c4-9df5-93f300f7d2f9 6/5/2016 12:44 PM bp-4ed632b7-638f-4e71-b9e9-8768a2160604 6/5/2016 11:21 AM bp-68b9dea2-298c-4e59-bdc2-9c6342160604 6/5/2016 10:43 AM bp-9961a706-8401-4f8e-962d-7e1312160604 6/5/2016 8:06 AM 6088c710-85c8-4d74-9bf8-5c39ad95763f 6/5/2016 8:04 AM bp-f3e9c294-7401-4890-8fdd-e879d2160604 6/5/2016 2:17 AM bp-53398507-5421-41fa-838c-6e4272160604 6/4/2016 9:08 PM bp-23370a63-8957-4cca-ab4c-cbe452160603 6/4/2016 5:09 AM bp-f6d23caf-1c19-49cf-9832-7511d2160603 6/4/2016 5:07 AM bp-ed2625f6-3a07-4e63-b1c2-2bb962160603 6/4/2016 5:07 AM bp-ea3458b5-af3e-4947-a669-ce9182160603 6/4/2016 5:06 AM bp-2136e731-dd0d-44f1-9b37-e3e6f2160603 6/4/2016 5:01 AM bp-560b29b8-eeb8-47f3-848b-b33d22160603 6/4/2016 4:55 AM bp-0d137213-3c6c-4ea7-bb85-f1aea2160603 6/4/2016 4:51 AM bp-ae181027-7f56-422c-a6ec-4e6982160603 6/4/2016 4:49 AM bp-86564e55-c40d-4e67-b9c7-f5ab02160603 6/4/2016 4:47 AM bp-6ebf8e3e-71fb-460b-9ea8-ce22b2160603 6/4/2016 4:47 AM bp-2e4b1aa6-adf7-4277-a12d-6637a2160603 6/4/2016 4:05 AM bp-cbe9e6e2-06a8-4f68-ae19-9a8f42160603 6/4/2016 4:05 AM bp-df0ae559-3f84-4bd0-a816-7c7c12160603 6/4/2016 2:55 AM 9ad59af5-5eba-47d2-955f-5c62dcf720a8 6/4/2016 1:26 AM bp-0c1782fa-733a-4f89-a888-9cb3b2160603 6/3/2016 11:43 PM bp-d0b40a06-f3cc-4a5b-a6bc-69e2a2160603 6/3/2016 11:43 PM bp-2052ed00-8ca7-4a5d-9a2e-c06232160603 6/3/2016 11:36 PM bp-8d36b396-dd43-4309-b544-5a7462160603 6/3/2016 10:20 PM

Question owner

this is really big problem me how to fix ?

this is really big problem me how to fix ?
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


As you posted the above reports, you can now clean out the old reports.

In the address bar, type about:crashes<enter>. At the upper right, press the Remove All Reports button.

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ------------ As you posted the above reports, you can now clean out the old reports. In the address bar, type '''about:crashes'''<enter>. At the upper right, press the '''Remove All Reports''' button.
cor-el
  • Top 10 Contributor
  • Moderator
17540 solutions 158604 answers

Did you try the malware check?

You can also check for issues caused by plugins.

  • set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools > Add-ons > Plugins)
  • plugins are not affected by Firefox Safe Mode
Did you try the malware check? You can also check for issues caused by plugins. *set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools > Add-ons > Plugins) *plugins are not affected by Firefox Safe Mode

Question owner

i have just reinstall Os Submitted Crash Reports Report ID Date Submitted 7a626f9f-6b0b-41ce-908d-7d704dc4b123 6/12/2016 8:10 PM df4c2bcc-123a-48cf-9e03-a3eb1f9ade8c 6/12/2016 8:10 PM 7db83825-db45-48dc-a62c-6f082ff7fb9c 6/12/2016 6:54 PM bp-0eb57cb2-8934-441c-9f02-dadba2160612 6/12/2016 4:33 PM 0b6fed76-6c8e-4362-96e3-84ba8d57240a 6/12/2016 3:32 PM 2c6c8978-48f9-4849-a552-e706e4dfc922 6/12/2016 3:32 PM 3c304f36-0ad7-496f-ad55-71ce1014300f 6/12/2016 9:57 AM f642b4aa-ada3-43b9-9d94-6e26ae617e29 6/12/2016 9:57 AM bp-ef6f2b6b-bfa1-42c4-86e0-6ddeb2160612 6/12/2016 9:57 AM ba6e9312-66b0-414c-8a94-f6d661eca400 6/12/2016 9:57 AM f0d5f70d-0acd-4336-8d78-f347199e8b97 6/12/2016 9:57 AM bp-2201148b-9bb6-421c-ae62-64f242160612 6/12/2016 9:57 AM b8c43122-75fd-49df-bc99-d44879c3cde3 6/12/2016 9:57 AM c246f6cc-c6d3-4155-9a74-4210e3a62ea8 6/12/2016 9:56 AM 13bee335-b483-4647-a2d7-385da2206b5c 6/12/2016 9:56 AM d533a1a4-a0a8-4be1-bb67-1589f36c7a0e 6/12/2016 9:56 AM bp-2a0b4360-54c4-4753-bab5-a1e3f2160612 6/12/2016 8:44 AM bp-6cd6a30d-f7d4-4b89-a5c4-df9192160612 6/12/2016 8:44 AM bp-a3e9a66c-c557-4b5b-b622-d59d32160612 6/12/2016 8:43 AM bp-608b14a6-6ba1-4d60-a68b-a3fc92160612 6/12/2016 8:42 AM bp-62a71465-28a1-48a5-a9c8-363652160612 6/12/2016 8:35 AM bp-7a5bda55-3c0d-4295-8c80-e71832160611 6/12/2016 1:39 AM bp-8b5eeadc-47a8-45df-aad1-4d11d2160611 6/12/2016 1:24 AM

same problem

i have just reinstall Os Submitted Crash Reports Report ID Date Submitted 7a626f9f-6b0b-41ce-908d-7d704dc4b123 6/12/2016 8:10 PM df4c2bcc-123a-48cf-9e03-a3eb1f9ade8c 6/12/2016 8:10 PM 7db83825-db45-48dc-a62c-6f082ff7fb9c 6/12/2016 6:54 PM bp-0eb57cb2-8934-441c-9f02-dadba2160612 6/12/2016 4:33 PM 0b6fed76-6c8e-4362-96e3-84ba8d57240a 6/12/2016 3:32 PM 2c6c8978-48f9-4849-a552-e706e4dfc922 6/12/2016 3:32 PM 3c304f36-0ad7-496f-ad55-71ce1014300f 6/12/2016 9:57 AM f642b4aa-ada3-43b9-9d94-6e26ae617e29 6/12/2016 9:57 AM bp-ef6f2b6b-bfa1-42c4-86e0-6ddeb2160612 6/12/2016 9:57 AM ba6e9312-66b0-414c-8a94-f6d661eca400 6/12/2016 9:57 AM f0d5f70d-0acd-4336-8d78-f347199e8b97 6/12/2016 9:57 AM bp-2201148b-9bb6-421c-ae62-64f242160612 6/12/2016 9:57 AM b8c43122-75fd-49df-bc99-d44879c3cde3 6/12/2016 9:57 AM c246f6cc-c6d3-4155-9a74-4210e3a62ea8 6/12/2016 9:56 AM 13bee335-b483-4647-a2d7-385da2206b5c 6/12/2016 9:56 AM d533a1a4-a0a8-4be1-bb67-1589f36c7a0e 6/12/2016 9:56 AM bp-2a0b4360-54c4-4753-bab5-a1e3f2160612 6/12/2016 8:44 AM bp-6cd6a30d-f7d4-4b89-a5c4-df9192160612 6/12/2016 8:44 AM bp-a3e9a66c-c557-4b5b-b622-d59d32160612 6/12/2016 8:43 AM bp-608b14a6-6ba1-4d60-a68b-a3fc92160612 6/12/2016 8:42 AM bp-62a71465-28a1-48a5-a9c8-363652160612 6/12/2016 8:35 AM bp-7a5bda55-3c0d-4295-8c80-e71832160611 6/12/2016 1:39 AM bp-8b5eeadc-47a8-45df-aad1-4d11d2160611 6/12/2016 1:24 AM same problem

Question owner

this is really big problem please help me ?

this is really big problem please help me ?
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

The crash report is several pages of data. We need the report numbers to see the whole report.


Product Firefox Version 48.0b1 Build ID 20160606200529 Release Channel beta OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-0eb57cb2-8934-441c-9f02-dadba2160612

Signature: BufferGrayRootsTracer::onChild

idmshellext.dll = Internet Download Manager

AshShell.dll = Windows +++++++++++++++++++++++++++++++++++++++++++ bp-ef6f2b6b-bfa1-42c4-86e0-6ddeb2160612 bp-2201148b-9bb6-421c-ae62-64f242160612

Signature: je_free | std::basic_string<T>::_Tidy

Some of your crash reports weren’t sent to the Mozilla Servers. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' -------------------- Product Firefox Version 48.0b1 Build ID 20160606200529 Release Channel beta OS Windows 7 OS Version 6.1.7601 Service Pack 1 bp-0eb57cb2-8934-441c-9f02-dadba2160612 Signature: BufferGrayRootsTracer::onChild idmshellext.dll = Internet Download Manager AshShell.dll = Windows +++++++++++++++++++++++++++++++++++++++++++ bp-ef6f2b6b-bfa1-42c4-86e0-6ddeb2160612 bp-2201148b-9bb6-421c-ae62-64f242160612 Signature: je_free | std::basic_string<T>::_Tidy
FredMcD
  • Top 10 Contributor
4261 solutions 59654 answers

You have been using beta versions. I suggest switching to normal FF.

You have been using beta versions. I suggest switching to normal FF. *1 '''[http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All languages And Systems]''' {web link} *2 '''[https://support.mozilla.org/en-US/kb/uninstall-firefox-from-your-computer Uninstall Firefox from your computer]''' {web link}<br>DO NOT remove your profiles. *3 After, reboot the computer. Then run the full installer.

Question owner

Submitted Crash Reports Report ID Date Submitted 8f107f08-05a7-4012-9b6b-3a4cf3bced41 10/17/2016 9:46 PM 3d0f188d-190f-4f81-aa02-e71604f79dd8 10/17/2016 9:37 PM bp-6054ab27-8683-470a-9281-564fa2161018 10/17/2016 9:31 PM bdae5e01-8daa-49e1-b90e-d81528312438 10/16/2016 9:02 PM 2e7cb4ac-fd4b-4b1a-a471-785eae1d9126 10/16/2016 9:23 AM 9566b8bf-d157-4705-a0df-84ad132d1b0f 10/15/2016 10:29 AM 2a76d97e-8c49-49ec-8f80-5b2c433e1833 10/13/2016 3:36 AM 6181c054-66cc-48d5-ac6a-ba2af217276e 10/12/2016 9:31 AM 89c7d158-5d06-49e5-b9ab-f5aabb351e79 10/12/2016 8:01 AM 54d3f63a-e621-4548-9613-b77dd97cd1ed 10/9/2016 10:43 AM f3a44d03-7549-4b4b-973f-f1f7e482396b 10/9/2016 10:03 AM df37eeb4-c3c0-4d0d-83e1-9549ab8a32c0 10/8/2016 11:12 PM 294ab57f-dca9-4037-990e-8ca7a8eb1e52 10/8/2016 10:33 PM 37dc75bb-2a19-4695-9a44-612aae9f2b99 10/7/2016 8:53 AM 5e98b5c6-d616-4fa7-87f0-8dafda930cd0 10/5/2016 10:38 PM 487eac86-9d4b-4293-acf2-a1a7ab64308c 10/4/2016 7:45 PM 4e9c8506-eb40-4442-b825-fd5b200ba211 10/4/2016 8:57 AM fef50548-c8ef-46d4-a445-c951ce5144cd 10/4/2016 3:40 AM 2922b98c-b1b4-42ee-9579-796353108e6e 10/4/2016 3:20 AM ed17aed8-fcf0-44c7-b523-d5e2054788d0 10/3/2016 10:39 AM ce1192fb-6a48-45de-bdc3-fe764e2623b8 10/2/2016 9:29 AM f00be090-90f8-4a65-a6cd-2c88dc25275b 9/30/2016 10:09 PM 27e24c42-c0bc-487f-b14e-a8edc1f0531c 9/30/2016 10:04 PM 7cc0c593-30de-4349-908e-74672f245ead 9/30/2016 10:01 PM 1bf99cbd-d650-4da5-b674-e00357d5c1fe 9/30/2016 7:09 PM edee976d-76ff-415f-b27f-4a9602283e19 9/30/2016 11:06 AM 7c7246ab-d47f-40a9-be93-9767a82f52ff 9/30/2016 9:53 AM b411b23b-210e-46ee-943b-5cfed219474b 9/30/2016 9:52 AM b5156463-320c-40b5-b24f-c47d51d482f9 9/30/2016 9:48 AM 10cb0003-a671-4a50-95d6-dfd0a1736996 9/28/2016 9:17 PM

Submitted Crash Reports Report ID Date Submitted 8f107f08-05a7-4012-9b6b-3a4cf3bced41 10/17/2016 9:46 PM 3d0f188d-190f-4f81-aa02-e71604f79dd8 10/17/2016 9:37 PM bp-6054ab27-8683-470a-9281-564fa2161018 10/17/2016 9:31 PM bdae5e01-8daa-49e1-b90e-d81528312438 10/16/2016 9:02 PM 2e7cb4ac-fd4b-4b1a-a471-785eae1d9126 10/16/2016 9:23 AM 9566b8bf-d157-4705-a0df-84ad132d1b0f 10/15/2016 10:29 AM 2a76d97e-8c49-49ec-8f80-5b2c433e1833 10/13/2016 3:36 AM 6181c054-66cc-48d5-ac6a-ba2af217276e 10/12/2016 9:31 AM 89c7d158-5d06-49e5-b9ab-f5aabb351e79 10/12/2016 8:01 AM 54d3f63a-e621-4548-9613-b77dd97cd1ed 10/9/2016 10:43 AM f3a44d03-7549-4b4b-973f-f1f7e482396b 10/9/2016 10:03 AM df37eeb4-c3c0-4d0d-83e1-9549ab8a32c0 10/8/2016 11:12 PM 294ab57f-dca9-4037-990e-8ca7a8eb1e52 10/8/2016 10:33 PM 37dc75bb-2a19-4695-9a44-612aae9f2b99 10/7/2016 8:53 AM 5e98b5c6-d616-4fa7-87f0-8dafda930cd0 10/5/2016 10:38 PM 487eac86-9d4b-4293-acf2-a1a7ab64308c 10/4/2016 7:45 PM 4e9c8506-eb40-4442-b825-fd5b200ba211 10/4/2016 8:57 AM fef50548-c8ef-46d4-a445-c951ce5144cd 10/4/2016 3:40 AM 2922b98c-b1b4-42ee-9579-796353108e6e 10/4/2016 3:20 AM ed17aed8-fcf0-44c7-b523-d5e2054788d0 10/3/2016 10:39 AM ce1192fb-6a48-45de-bdc3-fe764e2623b8 10/2/2016 9:29 AM f00be090-90f8-4a65-a6cd-2c88dc25275b 9/30/2016 10:09 PM 27e24c42-c0bc-487f-b14e-a8edc1f0531c 9/30/2016 10:04 PM 7cc0c593-30de-4349-908e-74672f245ead 9/30/2016 10:01 PM 1bf99cbd-d650-4da5-b674-e00357d5c1fe 9/30/2016 7:09 PM edee976d-76ff-415f-b27f-4a9602283e19 9/30/2016 11:06 AM 7c7246ab-d47f-40a9-be93-9767a82f52ff 9/30/2016 9:53 AM b411b23b-210e-46ee-943b-5cfed219474b 9/30/2016 9:52 AM b5156463-320c-40b5-b24f-c47d51d482f9 9/30/2016 9:48 AM 10cb0003-a671-4a50-95d6-dfd0a1736996 9/28/2016 9:17 PM

Question owner

can you help me to solve this for me ?

Submitted Crash Reports Report ID Date Submitted 8f107f08-05a7-4012-9b6b-3a4cf3bced41 10/17/2016 9:46 PM 3d0f188d-190f-4f81-aa02-e71604f79dd8 10/17/2016 9:37 PM bp-6054ab27-8683-470a-9281-564fa2161018 10/17/2016 9:31 PM bdae5e01-8daa-49e1-b90e-d81528312438 10/16/2016 9:02 PM 2e7cb4ac-fd4b-4b1a-a471-785eae1d9126 10/16/2016 9:23 AM 9566b8bf-d157-4705-a0df-84ad132d1b0f 10/15/2016 10:29 AM 2a76d97e-8c49-49ec-8f80-5b2c433e1833 10/13/2016 3:36 AM 6181c054-66cc-48d5-ac6a-ba2af217276e 10/12/2016 9:31 AM 89c7d158-5d06-49e5-b9ab-f5aabb351e79 10/12/2016 8:01 AM 54d3f63a-e621-4548-9613-b77dd97cd1ed 10/9/2016 10:43 AM f3a44d03-7549-4b4b-973f-f1f7e482396b 10/9/2016 10:03 AM df37eeb4-c3c0-4d0d-83e1-9549ab8a32c0 10/8/2016 11:12 PM 294ab57f-dca9-4037-990e-8ca7a8eb1e52 10/8/2016 10:33 PM 37dc75bb-2a19-4695-9a44-612aae9f2b99 10/7/2016 8:53 AM 5e98b5c6-d616-4fa7-87f0-8dafda930cd0 10/5/2016 10:38 PM 487eac86-9d4b-4293-acf2-a1a7ab64308c 10/4/2016 7:45 PM 4e9c8506-eb40-4442-b825-fd5b200ba211 10/4/2016 8:57 AM fef50548-c8ef-46d4-a445-c951ce5144cd 10/4/2016 3:40 AM 2922b98c-b1b4-42ee-9579-796353108e6e 10/4/2016 3:20 AM ed17aed8-fcf0-44c7-b523-d5e2054788d0 10/3/2016 10:39 AM ce1192fb-6a48-45de-bdc3-fe764e2623b8 10/2/2016 9:29 AM f00be090-90f8-4a65-a6cd-2c88dc25275b 9/30/2016 10:09 PM 27e24c42-c0bc-487f-b14e-a8edc1f0531c 9/30/2016 10:04 PM 7cc0c593-30de-4349-908e-74672f245ead 9/30/2016 10:01 PM 1bf99cbd-d650-4da5-b674-e00357d5c1fe 9/30/2016 7:09 PM edee976d-76ff-415f-b27f-4a9602283e19 9/30/2016 11:06 AM 7c7246ab-d47f-40a9-be93-9767a82f52ff 9/30/2016 9:53 AM b411b23b-210e-46ee-943b-5cfed219474b 9/30/2016 9:52 AM b5156463-320c-40b5-b24f-c47d51d482f9 9/30/2016 9:48 AM 10cb0003-a671-4a50-95d6-dfd0a1736996 9/28/2016 9:17 PM

can you help me to solve this for me ? Submitted Crash Reports Report ID Date Submitted 8f107f08-05a7-4012-9b6b-3a4cf3bced41 10/17/2016 9:46 PM 3d0f188d-190f-4f81-aa02-e71604f79dd8 10/17/2016 9:37 PM bp-6054ab27-8683-470a-9281-564fa2161018 10/17/2016 9:31 PM bdae5e01-8daa-49e1-b90e-d81528312438 10/16/2016 9:02 PM 2e7cb4ac-fd4b-4b1a-a471-785eae1d9126 10/16/2016 9:23 AM 9566b8bf-d157-4705-a0df-84ad132d1b0f 10/15/2016 10:29 AM 2a76d97e-8c49-49ec-8f80-5b2c433e1833 10/13/2016 3:36 AM 6181c054-66cc-48d5-ac6a-ba2af217276e 10/12/2016 9:31 AM 89c7d158-5d06-49e5-b9ab-f5aabb351e79 10/12/2016 8:01 AM 54d3f63a-e621-4548-9613-b77dd97cd1ed 10/9/2016 10:43 AM f3a44d03-7549-4b4b-973f-f1f7e482396b 10/9/2016 10:03 AM df37eeb4-c3c0-4d0d-83e1-9549ab8a32c0 10/8/2016 11:12 PM 294ab57f-dca9-4037-990e-8ca7a8eb1e52 10/8/2016 10:33 PM 37dc75bb-2a19-4695-9a44-612aae9f2b99 10/7/2016 8:53 AM 5e98b5c6-d616-4fa7-87f0-8dafda930cd0 10/5/2016 10:38 PM 487eac86-9d4b-4293-acf2-a1a7ab64308c 10/4/2016 7:45 PM 4e9c8506-eb40-4442-b825-fd5b200ba211 10/4/2016 8:57 AM fef50548-c8ef-46d4-a445-c951ce5144cd 10/4/2016 3:40 AM 2922b98c-b1b4-42ee-9579-796353108e6e 10/4/2016 3:20 AM ed17aed8-fcf0-44c7-b523-d5e2054788d0 10/3/2016 10:39 AM ce1192fb-6a48-45de-bdc3-fe764e2623b8 10/2/2016 9:29 AM f00be090-90f8-4a65-a6cd-2c88dc25275b 9/30/2016 10:09 PM 27e24c42-c0bc-487f-b14e-a8edc1f0531c 9/30/2016 10:04 PM 7cc0c593-30de-4349-908e-74672f245ead 9/30/2016 10:01 PM 1bf99cbd-d650-4da5-b674-e00357d5c1fe 9/30/2016 7:09 PM edee976d-76ff-415f-b27f-4a9602283e19 9/30/2016 11:06 AM 7c7246ab-d47f-40a9-be93-9767a82f52ff 9/30/2016 9:53 AM b411b23b-210e-46ee-943b-5cfed219474b 9/30/2016 9:52 AM b5156463-320c-40b5-b24f-c47d51d482f9 9/30/2016 9:48 AM 10cb0003-a671-4a50-95d6-dfd0a1736996 9/28/2016 9:17 PM