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It is impossible to complete any kind of payment in any kind of site using Firefox

Posted

Whatever site I try to complete an internet payment, it always is denied because of claimed security issues. I have never problems completing the transaction using chrome or explorer. I will definetly stop using firefox if this is not solved

Whatever site I try to complete an internet payment, it always is denied because of claimed security issues. I have never problems completing the transaction using chrome or explorer. I will definetly stop using firefox if this is not solved

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Creo View 10.0.30.14
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.31.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

Application

  • Firefox 46.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • Support URL: https://support.mozilla.org/1/firefox/46.0.1/WINNT/it/

Extensions

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Skype 8.1.0.9134 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4670
  • adapterDescription2:
  • adapterDeviceID: 0x9488
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  • adapterDrivers2:
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  • adapterRAM2:
  • adapterSubsysID: 00b6106b
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 1-4-2011
  • driverDate2:
  • driverVersion: 8.812.0.0
  • driverVersion2:
  • failures: [u'[GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash.']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No; DXVA2D3D9 crashes detected in the past
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4670 Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
philipp
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5320 solutions 23502 answers

Helpful Reply

hi, can you be more specific about what error message you see?

hi, can you be more specific about what error message you see?

Helpful Reply

I always get this massage: "Questa connessione non è sicura. Per evitare potenziali furti di informazioni Firefox ha interrotto la connessione"

And I cant't proceed in anyway to complete a payment on any website (not even VISA payment gateway is safe according to Firefox....

I always get this massage: "Questa connessione non è sicura. Per evitare potenziali furti di informazioni Firefox ha interrotto la connessione" And I cant't proceed in anyway to complete a payment on any website (not even VISA payment gateway is safe according to Firefox....
philipp
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  • Moderator
5320 solutions 23502 answers

can you give us the following further information about the issue?:

  • what is the error code shown when you click on advanced on that error page?
  • please also give us more information about the error by clicking on the error code, copying the text to the clipboard (like shown in the screenshot) and then pasting it here into a reply in the forum.

thank you!

can you give us the following further information about the issue?: * what is the '''error code''' shown when you click on ''advanced'' on that error page? * please also give us more information about the error by clicking on the error code, copying the text to the clipboard (like shown in the screenshot) and then pasting it here into a reply in the forum. thank you!
gfieldsr 0 solutions 8 answers

philipp said

hi, can you be more specific about what error message you see?

Hello, I am personally having the same issues that other have reported concerning the inability to process payments while in the Firefox browser. In fact, we have had to put a Notice of issues on our website to forewarn our clients of potential problems trying to make payments in Firefox. We use two basic payment gateways, PayPal and Square. The PayPal gateway offers no issues. However, no one trying to make a payment using our Square payment gateway (including ourselves) are able to complete the transaction.

This is NOT an issue when one (again, us included) uses any other browser, i. e. Internet Explorer, Chrome, or Opera. The error we receive is the same as the error other receive. You can see screen shot of error by following this link:

http://www.screencast.com/users/QualityDJStreaming/folders/Jing/media/ba4922c2-2a4b-41c2-bde4-3f976d62b476

''philipp [[#answer-880609|said]]'' <blockquote> hi, can you be more specific about what error message you see? </blockquote> Hello, I am personally having the same issues that other have reported concerning the inability to process payments while in the Firefox browser. In fact, we have had to put a Notice of issues on our website to forewarn our clients of potential problems trying to make payments in Firefox. We use two basic payment gateways, PayPal and Square. The PayPal gateway offers no issues. However, no one trying to make a payment using our Square payment gateway (including ourselves) are able to complete the transaction. This is NOT an issue when one (again, us included) uses any other browser, i. e. Internet Explorer, Chrome, or Opera. The error we receive is the same as the error other receive. You can see screen shot of error by following this link: http://www.screencast.com/users/QualityDJStreaming/folders/Jing/media/ba4922c2-2a4b-41c2-bde4-3f976d62b476
James
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  • Moderator
1601 solutions 11324 answers

gfieldsr has a thread at /questions/1135238

gfieldsr has a thread at [/questions/1135238]