ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

JWPlayer 7.3.4 video fails to load on Firefox 46.0.1

  • 7 ردود
  • 23 have this problem
  • 479 views
  • آخر ردّ كتبه FredMcD

more options

I'm on Firefox 46.0.1. When I am reading an article (say on SFGate.com) that has a video powered by JWPlayer, I get an error message saying "Error loading plug-in: Plug-in file not found http://ssl.p.jwpcdn.com/player/v/7.3.4/vast.swf." If I go to the same site/same video using Chrome, it works fine. Help.

I'm on Firefox 46.0.1. When I am reading an article (say on SFGate.com) that has a video powered by JWPlayer, I get an error message saying "Error loading plug-in: Plug-in file not found http://ssl.p.jwpcdn.com/player/v/7.3.4/vast.swf." If I go to the same site/same video using Chrome, it works fine. Help.

الحل المُختار

Don't know why, but it seems to have been an issue with my AdBlockPlus. I disabled ABP for the particular website, and the videos work now.

Read this answer in context 👍 0

All Replies (7)

more options
more options

The clip on the train played fine for me.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

If the video plays fine on Chrome, but not on Firefox, does that still mean that my graphics drivers might be out of date?

more options

Further update: Flash Player driven videos work with Firefox on other websites (cnn.com, bbc.com/news, frex), but not on SFGate.com.

more options

http://sfgate.com/ works for me.

more options

الحل المُختار

Don't know why, but it seems to have been an issue with my AdBlockPlus. I disabled ABP for the particular website, and the videos work now.

more options

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.