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why does Firefox 46.0 not store my chosen flash preference (ask to activate)

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I used to have no problems using the 'ask to activate' option to access Flash content. However Firefox 46.0 seems to ignore this default preference and to load with Shockwave Flash disabled as a default. Trying to enable it again is extremely hit and miss (sometimes possible, sometimes not). My Flash version is up to date and I have tested it with a variety of sites that were problem-free using previous version of Firefox.

I used to have no problems using the 'ask to activate' option to access Flash content. However Firefox 46.0 seems to ignore this default preference and to load with Shockwave Flash disabled as a default. Trying to enable it again is extremely hit and miss (sometimes possible, sometimes not). My Flash version is up to date and I have tested it with a variety of sites that were problem-free using previous version of Firefox.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • Amazon MP3 Downloader Plugin 1.0.17
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • 6.0.12.1675
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Shockwave Flash 21.0 r0
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:46.0) Gecko/20100101 Firefox/46.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5323 solutions 23507 answers

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

hello, could you go to the firefox ''menu ≡ > help ? > troubleshooting information'', copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
jscher2000
  • Top 10 Contributor
8792 solutions 71911 answers

If you visit the following page and activate Flash using the plugin notification icon on the main toolbar (to the left of the site address, looks like a small dark gray Lego block), does it mention needing an update or does it say you're already up-to-date?

https://helpx.adobe.com/flash-player.html

If you visit the following page and activate Flash using the plugin notification icon on the main toolbar (to the left of the site address, looks like a small dark gray Lego block), does it mention needing an update or does it say you're already up-to-date? https://helpx.adobe.com/flash-player.html
jscher2000
  • Top 10 Contributor
8792 solutions 71911 answers

Unrelated to the Flash problem, your Adobe Acrobat plugin is very out-of-date, which probably means your Adobe Reader/Adobe Acrobat also is out of date.

In Reader/Acrobat, you should be able to use the Help menu, "Check for Updates" to get the 10.1.16 release, which was the last in the series for Adobe Reader/Acrobat X.

If that doesn't work, there are some huge downloads still available on Adobe's FTP server here:

Unrelated to the Flash problem, your Adobe Acrobat plugin is very out-of-date, which probably means your Adobe Reader/Adobe Acrobat also is out of date. In Reader/Acrobat, you should be able to use the Help menu, "Check for Updates" to get the 10.1.16 release, which was the last in the series for Adobe Reader/Acrobat X. If that doesn't work, there are some huge downloads still available on Adobe's FTP server here: * Reader on Windows: ftp://ftp.adobe.com/pub/adobe/reader/win/10.x/10.1.16/ * Reader on Mac: ftp://ftp.adobe.com/pub/adobe/reader/mac/10.x/10.1.16/ * Acrobat on Windows: ftp://ftp.adobe.com/pub/adobe/acrobat/win/10.x/10.1.16/ * Acrobat on Mac: ftp://ftp.adobe.com/pub/adobe/acrobat/mac/10.x/10.1.16/
hawkeyeswa 0 solutions 3 answers

Have Firefox 49.0..... Cannot select "Ask to Activate". On anything. Cannot deselect "Auto Play" on useless ads. Firefox constantly hangs-up. Selecting "Check for Updates" reveals nothing "out-of-date". This is frustrating.

Have Firefox 49.0..... Cannot select "Ask to Activate". On anything. Cannot deselect "Auto Play" on useless ads. Firefox constantly hangs-up. Selecting "Check for Updates" reveals nothing "out-of-date". This is frustrating.
jscher2000
  • Top 10 Contributor
8792 solutions 71911 answers

Hi hawkeyeswa, is this a continuation of your question from a couple weeks ago? We should continue there rather than using someone else's question:

https://support.mozilla.org/questions/1138308

Hi hawkeyeswa, is this a continuation of your question from a couple weeks ago? We should continue there rather than using someone else's question: https://support.mozilla.org/questions/1138308