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The Silverlight plugin isn't even showing up on my list and I have the program. I'm on a mac. I've uninstalled & reinstalled. Where is it????????

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I've uninstalled and reinstalled both Firefox and Silverlight many times now. I can use Netflix on all other browsers but it's like Firefox won't even recognize the program. I'm trying to use an online software called Xactimate that I can only use on Firefox and it requires Silverlight. It's not in the list of plugins at all so I can't opt to have it always activate. Any ideas??

I've uninstalled and reinstalled both Firefox and Silverlight many times now. I can use Netflix on all other browsers but it's like Firefox won't even recognize the program. I'm trying to use an online software called Xactimate that I can only use on Firefox and it requires Silverlight. It's not in the list of plugins at all so I can't opt to have it always activate. Any ideas??

Additional System Details

Installed Plug-ins

  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • DYMO Label NPAPI Plug-in
  • Provides information about the default web browser
  • Version 5.41.3.0
  • Plug-in for Workspace
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 21.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:45.0) Gecko/20100101 Firefox/45.0

More Information

FredMcD
  • Top 10 Contributor
4259 solutions 59636 answers

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

Application Basics


Name: Firefox Version: 45.0.2 Build ID: 20160407164938 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:45.0) Gecko/20100101 Firefox/45.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Firefox Hello Beta Version: 1.1.14 Enabled: true ID: loop@mozilla.org

Name: WBE Paste Version: 1.3 Enabled: false ID: wbepaste@starfield

Graphics


Asynchronous Pan/Zoom: none Device ID: 0x0126 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Supports Hardware H264 Decoding: No; Vendor ID: 0x8086 WebGL Renderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160407164938 browser.startup.homepage_override.buildID: 20160407164938 browser.startup.homepage_override.mstone: 45.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 45.0.2 gfx.blacklist.direct2d: 3 gfx.crash-guard.glcontext.appVersion: 45.0.2 gfx.crash-guard.glcontext.deviceID: 0x0126 gfx.crash-guard.status.glcontext: 2 media.gmp-gmpopenh264.lastUpdate: 1460228559 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160407164938 media.gmp-manager.lastCheck: 1460600884 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1460592579 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.couponprinter-firefox: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1460228811

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.12 Version in use: 4.12

NSS Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSSMIME Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSSSL Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC

NSSUTIL Expected minimum version: 3.21.1 Version in use: 3.21.1

Experimental Features


Application Basics ------------------ Name: Firefox Version: 45.0.2 Build ID: 20160407164938 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:45.0) Gecko/20100101 Firefox/45.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Firefox Hello Beta Version: 1.1.14 Enabled: true ID: loop@mozilla.org Name: WBE Paste Version: 1.3 Enabled: false ID: wbepaste@starfield Graphics -------- Asynchronous Pan/Zoom: none Device ID: 0x0126 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Supports Hardware H264 Decoding: No; Vendor ID: 0x8086 WebGL Renderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20160407164938 browser.startup.homepage_override.buildID: 20160407164938 browser.startup.homepage_override.mstone: 45.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 45.0.2 gfx.blacklist.direct2d: 3 gfx.crash-guard.glcontext.appVersion: 45.0.2 gfx.crash-guard.glcontext.deviceID: 0x0126 gfx.crash-guard.status.glcontext: 2 media.gmp-gmpopenh264.lastUpdate: 1460228559 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160407164938 media.gmp-manager.lastCheck: 1460600884 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1460592579 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.couponprinter-firefox: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1460228811 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.12 Version in use: 4.12 NSS Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC NSSSMIME Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC NSSSSL Expected minimum version: 3.21.1 Basic ECC Version in use: 3.21.1 Basic ECC NSSUTIL Expected minimum version: 3.21.1 Version in use: 3.21.1 Experimental Features ---------------------
the-edmeister
  • Top 25 Contributor
  • Moderator
5406 solutions 40244 answers

See if this Silverlight support article helps you: https://support.microsoft.com/en-us/kb/981760

See if this Silverlight support article helps you: https://support.microsoft.com/en-us/kb/981760