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Firefox crashes - "bad pool caller"

Posted

I am regularly getting a blue screen shut down and the error "bad pool caller". The common thread I can tell is it happens when Firefox is running. I am going to use a different browser for a few days to confirm. Also seems to have started occurring after moving to Windows 10. Would having a older video card be a contributing cause? If there are any suggestions or questions please let me know. Thanks Gus50310

I am regularly getting a blue screen shut down and the error "bad pool caller". The common thread I can tell is it happens when Firefox is running. I am going to use a different browser for a few days to confirm. Also seems to have started occurring after moving to Windows 10. Would having a older video card be a contributing cause? If there are any suggestions or questions please let me know. Thanks Gus50310

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • DYMO Label Framework Plugin
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 21.0 r0
  • 5.1.20513.0
  • iTunes Detector Plug-in

Application

  • Firefox 45.0.1
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0.1/WINNT/en-US/

Extensions

  • Firefox Hello Beta 1.1.14 (loop@mozilla.org)
  • McAfee WebAdvisor 4.0.20 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • RoboForm Toolbar 7.9.16.9 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • TextAloud 3.2.5 ({5e1bc830-4746-11e5-b970-0800200c9a66})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon HD 4600 Series
  • adapterDescription2:
  • adapterDeviceID: 0x9490
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 29321682
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10586.0
  • driverDate: 1-13-2015
  • driverDate2:
  • driverVersion: 8.970.100.9001
  • driverVersion2:
  • failures: [u'[GFX1-]: GLContext is disabled due to a previous crash.', u'[GFX1-]: GLContext is disabled due to a previous crash.', u'[GFX1-]: GLContext is disabled due to a previous crash.', u'[GFX1-]: GLContext is disabled due to a previous crash.', u'[GFX1-]: GLContext is disabled due to a previous crash.']
  • indices: [0, 1, 2, 3, 4]
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Wesley Branton
  • Top 10 Contributor
705 solutions 5593 answers

ردّ مُفيد

Blue screen of death errors are generally not due to Firefox, but usually your hardware or operating system.

You should try the following:

  1. Check that your hard drive is functioning properly and healthy
  2. Run a Windows CHKDSK
  3. Scan for registry errors (I recommend using the free CCleaner tool)

If that doesn't work, try reinstalling Firefox.

Warning: To prevent data loss, be sure to backup your data BEFORE attempting any of the steps listed above.

''Blue screen of death'' errors are generally not due to Firefox, but usually your hardware or operating system. You should try the following: #Check that your hard drive is functioning properly and healthy #Run a Windows [https://windowsinstructed.com/run-chkdsk-windows/ CHKDSK] #Scan for registry errors (I recommend using the free [https://www.piriform.com/ccleaner CCleaner] tool) If that doesn't work, try reinstalling Firefox. '''Warning:''' To prevent data loss, be sure to [[Back up and restore information in Firefox profiles|backup your data]] '''BEFORE''' attempting any of the steps listed above.

صاحب السؤال

Hi Wesley Thanks for taking the time to reply but the problem still occurs. Actually the issue shows up using another browser too. I'm baffled. Gus50310

Hi Wesley Thanks for taking the time to reply but the problem still occurs. Actually the issue shows up using another browser too. I'm baffled. Gus50310
FredMcD
  • Top 10 Contributor
4341 solutions 61068 answers

This means the computer is sick.

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

This means the computer is sick. Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

صاحب السؤال

Hi FredMcD Thanks for taking the time reply and I followed your suggestions but the problem still occurs. It seems directly related to when I am using Firefox. I have had Firefox as my goto browser for a number of years but until there is a Firefox update to try or a path to get direct support on this issue I am just going to turn off its use. If there are any suggestions or questions please let me know.

Hi FredMcD Thanks for taking the time reply and I followed your suggestions but the problem still occurs. It seems directly related to when I am using Firefox. I have had Firefox as my goto browser for a number of years but until there is a Firefox update to try or a path to get direct support on this issue I am just going to turn off its use. If there are any suggestions or questions please let me know.
FredMcD
  • Top 10 Contributor
4341 solutions 61068 answers

ردّ مُفيد

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

صاحب السؤال

Thanks FredMcD If it helps any a symptom that occurs and is a sign a crash is likely to be on the way is there will be a weird effect for a sec or so in the audio it that it gets warbled. Gus50310

Thanks FredMcD If it helps any a symptom that occurs and is a sign a crash is likely to be on the way is there will be a weird effect for a sec or so in the audio it that it gets warbled. Gus50310
cor-el
  • Top 10 Contributor
  • Moderator
17774 solutions 160764 answers

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10