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Firefox crashes when closing a tab, despite updates and refresh

  • 3 ردود
  • 1 has this problem
  • 8 views
  • آخر ردّ كتبه philipp

lucyinthesky
lucyinthesky
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Hi All,

Firefox continues to crash when I close a tab, despite running updates and a refresh. I'm running 45.0.1. on El Capitan 10.11.3. This problem has occurred mainly in the last week. It also won't respond to Force Quit or Restart/Shut Down after it's crashed, and I have to switch the Mac off at the power button to get it to restart (a 'ghost' version turns up in the dock, and neither version responds to Force Quit). Here's my crash report:

4F208D02-3581-49F3-821E-BB70FD33D7E6 24/03/2016 08:37

66DED6CF-ECC0-4E08-9E2C-8925E86E7F8E 24/03/2016 08:30

C7A45CB0-F97D-45FD-A787-8C333824FBAA 23/03/2016 22:58

bp-2fc4f20f-ec28-422d-883d-024312160320 20/03/2016 18:30

bp-1dcb2dcd-ebec-4091-a3b4-daa912160318 18/03/2016 15:15

Any ideas?

Thanks for your help in advance!

Hi All, Firefox continues to crash when I close a tab, despite running updates and a refresh. I'm running 45.0.1. on El Capitan 10.11.3. This problem has occurred mainly in the last week. It also won't respond to Force Quit or Restart/Shut Down after it's crashed, and I have to switch the Mac off at the power button to get it to restart (a 'ghost' version turns up in the dock, and neither version responds to Force Quit). Here's my crash report: 4F208D02-3581-49F3-821E-BB70FD33D7E6 24/03/2016 08:37 66DED6CF-ECC0-4E08-9E2C-8925E86E7F8E 24/03/2016 08:30 C7A45CB0-F97D-45FD-A787-8C333824FBAA 23/03/2016 22:58 bp-2fc4f20f-ec28-422d-883d-024312160320 20/03/2016 18:30 bp-1dcb2dcd-ebec-4091-a3b4-daa912160318 18/03/2016 15:15 Any ideas? Thanks for your help in advance!

Modified by lucyinthesky

All Replies (3)

philipp
philipp
  • Moderator
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hi, unfortunately those crashes appear to be caused by trusteer rapport which is running on your device and hooking into firefox - please check that you are fully updated there or temporarily disable/uninstall that software for the moment.

please also get in contact with trusteer's support which are usually very quick to respond and fix issues like this: https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/browser-crashes

lucyinthesky
lucyinthesky صاحب السؤال
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Oh wow, okay, thanks for your help philipp – I'll try your suggestions now.

Many thanks!

philipp
philipp
  • Moderator
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you're very welcome :))