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Updated to 45,died,removed,installer extracts,quits.Killed ASC,immunet,MB.Tried Safe Mode. Now what?

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Dell Optiplex 745 3.4ghz, 5G,250G W10 FF updated to 45, will not start. Removed it, installers fail. Offline installer extracts and quits. Tried safe mode. Tried shutting down AV & malware protection. Shut down firewall. Nothing works. Now what? I need FF to access my passwords!!! Using Chrome, which stinks! Edge will not work in SM, I am using Tweaking.com windows repair. I hater exploder and chrome is now worse than useless.

Dell Optiplex 745 3.4ghz, 5G,250G W10 FF updated to 45, will not start. Removed it, installers fail. Offline installer extracts and quits. Tried safe mode. Tried shutting down AV & malware protection. Shut down firewall. Nothing works. Now what? I need FF to access my passwords!!! Using Chrome, which stinks! Edge will not work in SM, I am using Tweaking.com windows repair. I hater exploder and chrome is now worse than useless.

Chosen solution

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Read this answer in context 0

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/46.0.2472.0 Safari/537.36

More Information

finitarry 251 solutions 3421 answers

The files key3.db & logins.json in the profile are required to recover passwords, and the bookmarks stored in the bookmarkbackups folder have the bookmarks stored, as does places.sqlite. If you save these files, then make a new profile, you should be able to put those files into it and perhaps that will fix the problem.

The files key3.db & logins.json in the profile are required to recover passwords, and the bookmarks stored in the bookmarkbackups folder have the bookmarks stored, as does places.sqlite. If you save these files, then make a new profile, you should be able to put those files into it and perhaps that will fix the problem.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

Install an older version of Firefox {web link} See if this installs properly.

'''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link} See if this installs properly.

Question owner

Standard installers choke in download. Offline installers tried: 45 32 bit

                                        45 64 bit {W10 64 dual core}
                                        38 32 bit

All quit after extracting. All AV & AM shut off. All possible fixes in ASC9 & Tweaking.com Windows Repair. Clean scan with malwarebytes.

Standard installers choke in download. Offline installers tried: 45 32 bit 45 64 bit {W10 64 dual core} 38 32 bit All quit after extracting. All AV & AM shut off. All possible fixes in ASC9 & Tweaking.com Windows Repair. Clean scan with malwarebytes.
cor-el
  • Top 10 Contributor
  • Moderator
17469 solutions 157871 answers

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Question owner

cor-el said

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Safe mode makes no difference in installer behavior. Failure with every case and combination.

''cor-el [[#answer-858340|said]]'' <blockquote> Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 </blockquote> Safe mode makes no difference in installer behavior. Failure with every case and combination.
cor-el
  • Top 10 Contributor
  • Moderator
17469 solutions 157871 answers

Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then create a new profile to test if your current profile is causing the problem.


Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release. *Download the Firefox installer and save the file to the desktop<br>*https://www.mozilla.org/en-US/firefox/all/ If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software. *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. If you keep having problems then create a new profile to test if your current profile is causing the problem. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Question owner

I found and deleted the partial firefox folder. Made a fresh download of the installer which extracted and quit just as it always does.

I was able to access my external hd which had ver. 40. It updated to 43, which continues to work. I still want to get a fresh install on the internal disk.

I found and deleted the partial firefox folder. Made a fresh download of the installer which extracted and quit just as it always does. I was able to access my external hd which had ver. 40. It updated to 43, which continues to work. I still want to get a fresh install on the internal disk.

Question owner

FredMcD said

Install an older version of Firefox {web link} See if this installs properly.

No, other versions also fail to install.

''FredMcD [[#answer-858263|said]]'' <blockquote> '''[https://support.mozilla.org/en-US/kb/install-older-version-of-firefox Install an older version of Firefox]''' {web link} See if this installs properly. </blockquote> No, other versions also fail to install.

Question owner

any version: installer extracts and quits without a trace.

any version: installer extracts and quits without a trace.
FredMcD
  • Top 10 Contributor
4245 solutions 59390 answers

It's possible the problem is your protection programs. As a test, disable them.

It's possible the problem is your protection programs. As a test, disable them.

Question owner

FredMcD said

It's possible the problem is your protection programs. As a test, disable them.

Shut down all AV and AM plus maintenance/repair programs. Also shut down firewall. No change.

''FredMcD [[#answer-867155|said]]'' <blockquote> It's possible the problem is your protection programs. As a test, disable them. </blockquote> Shut down all AV and AM plus maintenance/repair programs. Also shut down firewall. No change.
cor-el
  • Top 10 Contributor
  • Moderator
17469 solutions 157871 answers

Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then create a new profile to test if your current profile is causing the problem.



Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

Do a clean reinstall of the current Firefox release and delete the Firefox program folder before installing a fresh copy of the current Firefox release. *Download the Firefox installer and save the file to the desktop<br>*https://www.mozilla.org/en-US/firefox/all/ If possible uninstall your current Firefox version to cleanup the Windows Registry and settings in security software. *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you uninstall and reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. If you keep having problems then create a new profile to test if your current profile is causing the problem. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall ----- Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10

Question owner

Tried and denied. No Firefox installer will run, windows or Safe Mode! Chrome update also fails

Tried and denied. No Firefox installer will run, windows or Safe Mode! Chrome update also fails
cor-el
  • Top 10 Contributor
  • Moderator
17469 solutions 157871 answers

Chosen Solution

Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked