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I cannot access my own website now with Firefox - hasn't been an issue for 6 years, but now it is an issue. Have already done a complete un- and reinstall

Posted

I can access my own website from Internet Explorer, and from Google Chrome, but not from Firefox. I keep getting a message in the lower left that says "waiting for ....." and it lists various and assundry websites that have nothing to do with me... such as "african-ancestries.com" or "administrator.gdansk.pl..." . Spent 3 hours with my computer support service trying to figure this out and they finally comcluded it is a Firefox issue - "go ask them". lol. This issue is occurring on both my laptop and my desktop computers, which are located in 2 different offices with 2 different servers.

I can access my own website from Internet Explorer, and from Google Chrome, but not from Firefox. I keep getting a message in the lower left that says "waiting for ....." and it lists various and assundry websites that have nothing to do with me... such as "african-ancestries.com" or "administrator.gdansk.pl..." . Spent 3 hours with my computer support service trying to figure this out and they finally comcluded it is a Firefox issue - "go ask them". lol. This issue is occurring on both my laptop and my desktop computers, which are located in 2 different offices with 2 different servers.

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • GEPlugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealDownloader Plugin
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealPlayer Download Plugin
  • 15.0.1.13
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Shockwave Flash 21.0 r0
  • 5.1.41212.0
  • NPWLPG

Application

  • Firefox 45.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
  • Support URL: https://support.mozilla.org/1/firefox/45.0/WINNT/en-US/

Extensions

  • Firefox Hello Beta 0.1 (loop@mozilla.org)
  • Java Quick Starter 1.0 (jqs@sun.com) (Inactive)
  • RealDownloader 1.3.1 ({DAC3F861-B30D-40dd-9166-F4E75327FAC7}) (Inactive)
  • Skype 8.0.0.9103 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 390217aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 1800 Pixel Structure: R
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

You might already have tried this but just in case:

When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?


Could you check your Firefox connection settings here:

"3-bar" menu button (or Tools menu) > Options

In the left column, click Advanced. On the right side, click the "Network" mini-tab and then the "Settings" button.

The default of "Use system proxy settings" piggybacks on your Windows LAN connection settings, but you could try "No proxy" to see whether that makes a difference.

You might already have tried this but just in case: When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site. (1) Clear Firefox's Cache See: [[How to clear the Firefox cache]] If you have a large hard drive, this might take a few minutes. (2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either: * right-click a blank area of the page and choose View Page Info > Security > "View Cookies" * (menu bar) Tools > Page Info > Security > "View Cookies" * click the padlock or globe icon in the address bar, then the ">" button, then More Information, and finally the "View Cookies" button In the dialog that opens, you can remove the site's cookies individually. Then try reloading the page. Does that help? ---- Could you check your Firefox connection settings here: "3-bar" menu button (or Tools menu) > Options In the left column, click Advanced. On the right side, click the "Network" mini-tab and then the "Settings" button. The default of "Use system proxy settings" piggybacks on your Windows LAN connection settings, but you could try "No proxy" to see whether that makes a difference.

Question owner

Dumped the cookies and that didn't help. Will try the no proxy. thank you.

Dumped the cookies and that didn't help. Will try the no proxy. thank you.
FredMcD
  • Top 10 Contributor
4303 solutions 60401 answers

Please provide a public link to your website.

Please provide a public link to your website.

Question owner

www.deedunn.com
FredMcD
  • Top 10 Contributor
4303 solutions 60401 answers

Helpful Reply

Dangerous Website Blocked You attempted to access: http://www.deedunn.com/ This is a known dangerous website. It is recommended that you do NOT visit this site. The detailed report explains the security risks on this site.

Dangerous Website Blocked You attempted to access: http://www.deedunn.com/ This is a known dangerous website. It is recommended that you do NOT visit this site. The detailed report explains the security risks on this site.
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Helpful Reply

Unfortunately, your site was hacked and there is an injected script in the home page, and possibly other pages (see the attached screen shot from Firefox's source viewer -- I disabled JavaScript to get a close look at the page).

Here are some resources on how to clean up a hacked site:

Since it seems to be a Joomla site, you might also need to update Joomla in case it is a known vulnerability in the platform that will allow rapid reinfection. If you installed Joomla through CPanel, Softaculous, or another tool provided by your web host, I would start there for steps to update.

Good luck!

Unfortunately, your site was hacked and there is an injected script in the home page, and possibly other pages (see the attached screen shot from Firefox's source viewer -- I disabled JavaScript to get a close look at the page). Here are some resources on how to clean up a hacked site: * https://support.google.com/webmasters/answer/163634 * https://aw-snap.info/ Since it seems to be a Joomla site, you might also need to update Joomla in case it is a known vulnerability in the platform that will allow rapid reinfection. If you installed Joomla through CPanel, Softaculous, or another tool provided by your web host, I would start there for steps to update. Good luck!

Question owner

Is this a host issue? How does one hack a website? What should I have done to protect it better?

Is this a host issue? How does one hack a website? What should I have done to protect it better?
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

The most common scenario is that someone discovers a flaw in a popular content management system such as Joomla or WordPress, and once it becomes known, millions of "bots" (computers remotely controlled by a criminal network) attack every website attempting to exploit it, often to inject code to sell fake pharma products, but possibly also for every other criminal purpose.

Usually these flaws are addressed in updates fairly quickly, but when your own site gets the update may depend on your web host, or on you, depending on how the site is set up (how much control is allocated to each party).

As for where to look in your Joomla, the infection often lands in a heading file that is used on all pages. In this case, it seems to be the very last thing inserted before the closing </head> tag. I don't use Joomla myself, so that's about as specific as I can get. Maybe your host can help?

The most common scenario is that someone discovers a flaw in a popular content management system such as Joomla or WordPress, and once it becomes known, millions of "bots" (computers remotely controlled by a criminal network) attack every website attempting to exploit it, often to inject code to sell fake pharma products, but possibly also for every other criminal purpose. Usually these flaws are addressed in updates fairly quickly, but when your own site gets the update may depend on your web host, or on you, depending on how the site is set up (how much control is allocated to each party). As for where to look in your Joomla, the infection often lands in a heading file that is used on all pages. In this case, it seems to be the very last thing inserted before the closing &lt;/head> tag. I don't use Joomla myself, so that's about as specific as I can get. Maybe your host can help?