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Firefox crashes

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  • آخر ردّ كتبه cor-el

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I deleted my cashe and cookies on the office computer. After doing so, Firefox will not respond. I get error ApphangB1. I need help resolving this issue. I have went as far as to completely deleted and reinstall Firefox but this did not work either.

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:


Did you use built-in Firefox means to clear that data or did you use external cleanup software?

Try to start Firefox in Safe Mode by holding down the Shift (Mac: Options) key to see if that helps.

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.