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Why getting a Blank page for the homepage clicking on firefox icon?

Posted

We use firefox at work. Our system is set has the homepage. In the past week, people are experiencing when they click on the firefox icon instead of getting the login page for our system, they are receiving a blank page. I have checked the options in tools and the homepage is set up correctly. If they click on their home icon in the toolbar it will take them to the system login page. I am not understand why it is suddenly doing this. Anyone have any suggestions what the issue is?

We use firefox at work. Our system is set has the homepage. In the past week, people are experiencing when they click on the firefox icon instead of getting the login page for our system, they are receiving a blank page. I have checked the options in tools and the homepage is set up correctly. If they click on their home icon in the toolbar it will take them to the system login page. I am not understand why it is suddenly doing this. Anyone have any suggestions what the issue is?

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.25.2 for Mozilla browsers
  • Command Line Plug-in for Live Connect (v1.2.0.22)
  • Desktop Thumbnail Plug-in for Live Connect (v1.2.0.22)
  • Event Logging Plug-in for Live Connect (v1.2.0.22)
  • File Manager Plug-in for Live Connect (v1.2.0.22)
  • Local Users and Groups Plug-in for Live Connect (v1.2.0.22)
  • Message Protocol Plug-in for Live Connect (v1.2.0.22)
  • Registry Editor Plug-in for Live Connect (v1.2.0.22)
  • Relay Plug-in for Live Connect (v1.2.0.21)
  • Task Manager Plug-in for Live Connect (v1.2.0.22)
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 20.0 r0
  • 5.1.40728.0
  • iTunes Detector Plug-in

Application

  • Firefox 44.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • Support URL: https://support.mozilla.org/1/firefox/44.0/WINNT/en-US/

Extensions

  • StretchClock - Desk Yoga Break Reminder. Feel better, be more productive. 2.0.4 (info@stretchclock.com)
  • 20-20 3D Viewer - IKEA 5.0.94.1 (2020Player_IKEA@2020Technologies.com) (Inactive)
  • Bing Search 1.0.0.2 (bingsearch.full@microsoft.com) (Inactive)
  • Plug-in Manager 1.0.0.0 ({79F319A8-F31C-4127-A84B-AFE92AD1C928}) (Inactive)
  • WebEx Productivity Tools 2.0 (ocplugin@webex.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0162
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 3397103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17999
  • driverDate: 9-30-2014
  • driverDate2:
  • driverVersion: 10.18.10.3958
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23532 answers

hi, this may well be https://bugzilla.mozilla.org/show_bug.cgi?id=1243098 - at the moment the only known workaround would be to use a 64bit version of firefox unfortunately: https://www.mozilla.org/en-US/firefox/all/

hi, this may well be https://bugzilla.mozilla.org/show_bug.cgi?id=1243098 - at the moment the only known workaround would be to use a 64bit version of firefox unfortunately: https://www.mozilla.org/en-US/firefox/all/