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Firefox doesn't load webpages after 44.0 update on Mac OS

Posted

It works fine for maybe 2 hours and then it stops loading any website. My other browsers still work. I have to force quit Firefox to get it to load pages again. It stops responding when I just quit the app so I have to force quit it. I've tried all the troubleshooting steps: Changing proxy, enabling/disabling firewall etc. but none of it seem to work. It's really annoying at this point! Any help?

It works fine for maybe 2 hours and then it stops loading any website. My other browsers still work. I have to force quit Firefox to get it to load pages again. It stops responding when I just quit the app so I have to force quit it. I've tried all the troubleshooting steps: Changing proxy, enabling/disabling firewall etc. but none of it seem to work. It's really annoying at this point! Any help?

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_11_3) AppleWebKit/601.4.4 (KHTML, like Gecko) Version/9.0.3 Safari/601.4.4

More Information

FredMcD
  • Top 10 Contributor
4269 solutions 59841 answers

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? ---------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

Question owner

FredMcD said

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Sorry for the late reply, I was traveling the past weeks! But, I just tried the trouble shooting steps you listed and it still doesn't help.

Firefox just loses connection to the internet randomly, sometimes it works for days before it acts up again, sometimes every 2 hours.

''FredMcD [[#answer-839125|said]]'' <blockquote> Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? ---------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' </blockquote> Sorry for the late reply, I was traveling the past weeks! But, I just tried the trouble shooting steps you listed and it still doesn't help. Firefox just loses connection to the internet randomly, sometimes it works for days before it acts up again, sometimes every 2 hours.
FredMcD
  • Top 10 Contributor
4269 solutions 59841 answers

Kyrie01 said

sometimes it works for days before it acts up again, sometimes every 2 hours.

That will make it hard to pin down the problem.


Update all of your protection programs.


I've called the big guys to help you. Good luck.

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

''Kyrie01 [[#answer-849210|said]]'' <blockquote> sometimes it works for days before it acts up again, sometimes every 2 hours. </blockquote> That will make it hard to pin down the problem. ---------- Update all of your protection programs. ------------ I've called the big guys to help you. Good luck. Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

Question owner

Application Basics


Name: Firefox Version: 44.0.2 Build ID: 20160210153822 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Adblock Plus Version: 2.7.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: PriceBlink Version: 4.5 Enabled: true ID: info@priceblink.com

Graphics


Asynchronous Pan/Zoom: none Device ID: 0x0d26 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Supports Hardware H264 Decoding: No; Vendor ID: 0x8086 WebGL Renderer: Intel Inc. -- Intel Iris Pro OpenGL Engine windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.fixup.domainwhitelist.ported: true browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160210153822 browser.startup.homepage: https://en.wikipedia.org/wiki/Main_Page browser.startup.homepage_override.buildID: 20160210153822 browser.startup.homepage_override.mstone: 44.0.2 browser.tabs.warnOnClose: false browser.urlbar.default.behavior: 2 browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.ipc.plugins.reportCrashURL: false dom.mozApps.used: true extensions.lastAppVersion: 44.0.2 font.internaluseonly.changed: true gfx.blacklist.direct2d: 3 gfx.crash-guard.glcontext.appVersion: 44.0.2 gfx.crash-guard.glcontext.deviceID: 0x0d26 gfx.crash-guard.status.glcontext: 2 media.gmp-gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-gmpopenh264.lastUpdate: 1451771356 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160210153822 media.gmp-manager.lastCheck: 1456454722 media.webrtc.debug.aec_log_dir: /Users/name/Library/Caches/TemporaryItems media.webrtc.debug.log_file: /Users/name/Library/Caches/TemporaryItems/WebRTC.log media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1456283302 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.quicktime plugin: 2 print.print_bgcolor: false print.print_bgimages: false print.print_colorspace: print.print_command: print.print_downloadfonts: false print.print_duplex: 1515870810 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_type: 1 print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_plex_name: print.print_resolution: 1515870810 print.print_resolution_name: print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 privacy.sanitize.didShutdownSanitize: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1455911621

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.11 Version in use: 4.11

NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC

NSSUTIL Expected minimum version: 3.21 Version in use: 3.21

Experimental Features


Application Basics ------------------ Name: Firefox Version: 44.0.2 Build ID: 20160210153822 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:44.0) Gecko/20100101 Firefox/44.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.7.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: PriceBlink Version: 4.5 Enabled: true ID: info@priceblink.com Graphics -------- Asynchronous Pan/Zoom: none Device ID: 0x0d26 GPU Accelerated Windows: 1/1 OpenGL (OMTC) Supports Hardware H264 Decoding: No; Vendor ID: 0x8086 WebGL Renderer: Intel Inc. -- Intel Iris Pro OpenGL Engine windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: quartz AzureFallbackCanvasBackend: none AzureSkiaAccelerated: 1 Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.fixup.domainwhitelist.ported: true browser.places.smartBookmarksVersion: 7 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20160210153822 browser.startup.homepage: https://en.wikipedia.org/wiki/Main_Page browser.startup.homepage_override.buildID: 20160210153822 browser.startup.homepage_override.mstone: 44.0.2 browser.tabs.warnOnClose: false browser.urlbar.default.behavior: 2 browser.urlbar.suggest.history: false browser.urlbar.suggest.openpage: false browser.urlbar.suggest.searches: true browser.urlbar.userMadeSearchSuggestionsChoice: true dom.apps.reset-permissions: true dom.ipc.plugins.reportCrashURL: false dom.mozApps.used: true extensions.lastAppVersion: 44.0.2 font.internaluseonly.changed: true gfx.blacklist.direct2d: 3 gfx.crash-guard.glcontext.appVersion: 44.0.2 gfx.crash-guard.glcontext.deviceID: 0x0d26 gfx.crash-guard.status.glcontext: 2 media.gmp-gmpopenh264.abi: x86_64-gcc3-u-i386-x86_64 media.gmp-gmpopenh264.lastUpdate: 1451771356 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20160210153822 media.gmp-manager.lastCheck: 1456454722 media.webrtc.debug.aec_log_dir: /Users/name/Library/Caches/TemporaryItems media.webrtc.debug.log_file: /Users/name/Library/Caches/TemporaryItems/WebRTC.log media.youtube-ua.override.to: 43 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1456283302 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.quicktime plugin: 2 print.print_bgcolor: false print.print_bgimages: false print.print_colorspace: print.print_command: print.print_downloadfonts: false print.print_duplex: 1515870810 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_type: 1 print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_plex_name: print.print_resolution: 1515870810 print.print_resolution_name: print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 56 print.print_unwriteable_margin_left: 25 print.print_unwriteable_margin_right: 25 print.print_unwriteable_margin_top: 25 privacy.sanitize.didShutdownSanitize: true privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.sanitizeOnShutdown: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1455911621 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.11 Version in use: 4.11 NSS Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSSMIME Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSSSL Expected minimum version: 3.21 Basic ECC Version in use: 3.21 Basic ECC NSSUTIL Expected minimum version: 3.21 Version in use: 3.21 Experimental Features ---------------------

Question owner

Any fixes?

Any fixes?
FredMcD
  • Top 10 Contributor
4269 solutions 59841 answers

Sorry, I have escalated your post.

Sorry, I have escalated your post.

Question owner

Can someone please help? I even refreshed Firefox settings and it still happens :((

Can someone please help? I even refreshed Firefox settings and it still happens :((
FredMcD
  • Top 10 Contributor
4269 solutions 59841 answers

Putting in another call.

Putting in another call.
guigs 1072 solutions 11697 answers

Hi there, thank you for the flag, and apologies for not responding sooner. I understand that when updating from Firefox version 43.x to 44 that Firefox needs to be forced quit to close after is begins to hang. I also understand that this is inconsistent and intermittent and you have tried to surf Firefox in Safe Mode for a few hours then it happens again.

What this means is that its may not be an add on and may not be a part of the profile. However to double check, open Firefox with a new profile. How to do this: Profile Manager - Create, remove, or switch Firefox profiles

Second update to the latest version of Firefox 45. Download the install stub separately, https://www.mozilla.org/en-US/firefox/new/ installing it over the current install will not remove the profile, however if you would like to back it up anyway how to do this is here: Back up and restore information in Firefox profiles

Please post the results after the update.

Hi there, thank you for the flag, and apologies for not responding sooner. I understand that when updating from Firefox version 43.x to 44 that Firefox needs to be forced quit to close after is begins to hang. I also understand that this is inconsistent and intermittent and you have tried to surf Firefox in Safe Mode for a few hours then it happens again. What this means is that its may not be an add on and may not be a part of the profile. However to double check, open Firefox with a new profile. How to do this: [[Use the Profile Manager to create and remove Firefox profiles]] Second update to the latest version of Firefox 45. Download the install stub separately, [https://www.mozilla.org/en-US/firefox/new/] installing it over the current install will not remove the profile, however if you would like to back it up anyway how to do this is here: [[Back up and restore information in Firefox profiles]] Please post the results after the update.