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منتدى الدعم

Firefox crashes

Posted

Firefox seems to randomly crash, mostly when navigating from one page to another. I've re-started my computer, but I don't know what else to do to stop this. It's been happening for over a week now and very frustrating!

Firefox seems to randomly crash, mostly when navigating from one page to another. I've re-started my computer, but I don't know what else to do to stop this. It's been happening for over a week now and very frustrating!

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.66.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Nexon Game Controller
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 20.0 r0
  • 5.1.41212.0
  • Zoom launcher - 3.0.1
  • iTunes Detector Plug-in

Application

  • Firefox 38.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.0.1/WINNT/en-US/

Extensions

  • LastPass 3.2.42 (support@lastpass.com)
  • Microsoft .NET Framework Assistant 1.3.1.1-signed ({20a82645-c095-46ed-80e3-08825760534b})
  • bestadblocker 1.0 (a3X9@M.org) (Inactive)
  • WeatherBlink 7.38.8.56523 (_gcMembers_@www.weatherblink.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GT 520
  • adapterDescription2:
  • adapterDeviceID: 0x1040
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 15213842
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 1-18-2013
  • driverDate2:
  • driverVersion: 9.18.13.1106
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 520 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5324 solutions 23508 answers

hi Sheribell64, please first refresh firefox and then update it to the latest version: Refresh Firefox - reset add-ons and settings Update Firefox to the latest release

hi Sheribell64, please first refresh firefox and then update it to the latest version: [[Refresh Firefox - reset add-ons and settings]] [[Update Firefox to the latest version]]
FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

If the above doesn't help,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
If the above doesn't help, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

Question owner

bp-a395cebf-5295-4aa5-9781-ff60f2160129 1/29/2016 9:09 AM bp-77c5af62-c36d-475d-803b-d8d962160128 1/28/2016 5:31 PM bp-8b559121-50b7-4d3f-a825-0d4e42160128 1/28/2016 11:32 AM bp-e99e9fed-1460-45ac-8367-946252160127 1/27/2016 9:15 AM bp-37192d04-405c-46dd-9045-4f5302160127 1/27/2016 9:03 AM bp-ee93ab19-912d-4107-971f-c78b42160127 1/26/2016 9:32 PM bp-16451a15-6eee-45eb-a795-22f062160126 1/26/2016 3:28 PM bp-92290734-918a-4db7-89ad-8e0942160125 1/25/2016 4:58 PM bp-434513c2-b62f-4d02-99f2-212f72160123 1/23/2016 11:06 AM a1515bb2-629e-4bdf-a7ae-db40ef200696 12/31/2015 12:42 PM

bp-a395cebf-5295-4aa5-9781-ff60f2160129 1/29/2016 9:09 AM bp-77c5af62-c36d-475d-803b-d8d962160128 1/28/2016 5:31 PM bp-8b559121-50b7-4d3f-a825-0d4e42160128 1/28/2016 11:32 AM bp-e99e9fed-1460-45ac-8367-946252160127 1/27/2016 9:15 AM bp-37192d04-405c-46dd-9045-4f5302160127 1/27/2016 9:03 AM bp-ee93ab19-912d-4107-971f-c78b42160127 1/26/2016 9:32 PM bp-16451a15-6eee-45eb-a795-22f062160126 1/26/2016 3:28 PM bp-92290734-918a-4db7-89ad-8e0942160125 1/25/2016 4:58 PM bp-434513c2-b62f-4d02-99f2-212f72160123 1/23/2016 11:06 AM a1515bb2-629e-4bdf-a7ae-db40ef200696 12/31/2015 12:42 PM
FredMcD
  • Top 10 Contributor
4271 solutions 59908 answers

Product Firefox Version 38.0.1 Build ID 20150513174244 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

bp-8b559121-50b7-4d3f-a825-0d4e42160128

Signature js::ObjectGroup::maybeSweep

This is for Sumo's Related Bugs 1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*) ++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 43.0.1 Build ID 20151216175450 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

bp-77c5af62-c36d-475d-803b-d8d962160128

Signature nsCycleCollector::ScanWhiteNodes

lpxpcom.dll = LastPass

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-a395cebf-5295-4aa5-9781-ff60f2160129

Signature js::ObjectGroup::traceChildren

lpxpcom.dll = LastPass

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


Disable / update LastPass


check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Product Firefox Version 38.0.1 Build ID 20150513174244 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 bp-8b559121-50b7-4d3f-a825-0d4e42160128 Signature js::ObjectGroup::maybeSweep This is for Sumo's Related Bugs 1112741 NEW --- crash in js::types::TypeObject::maybeSweep(js::types::AutoClearTypeInferenceStateOnOOM*) ++++++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Version 43.0.1 Build ID 20151216175450 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 bp-77c5af62-c36d-475d-803b-d8d962160128 Signature nsCycleCollector::ScanWhiteNodes lpxpcom.dll = LastPass Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation +++++++++++++++++++++++++++++++++++++++++++++++++++ bp-a395cebf-5295-4aa5-9781-ff60f2160129 Signature js::ObjectGroup::traceChildren lpxpcom.dll = LastPass Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ----------- Disable / update LastPass ---------- check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''