Recent answers to Firefox crasheshttps://support.mozilla.org/ar/questions/11060692016-01-23T19:35:20-08:00Note that the troubleshooting information shows a rather old graphics display driver from 2013.
Did 2016-01-23T19:35:20-08:00cor-elhttps://support.mozilla.org/ar/questions/1106069#answer-834807<p>Note that the troubleshooting information shows a rather old graphics display driver from 2013.
</p><p>Did you check for updates?
</p><p>Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.
</p>
<ul><li><a href="http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/" rel="nofollow">http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/</a>
</li><li><a href="http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10" rel="nofollow">http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10</a>
</li></ul>
<hr>
<pre>gfx:
D2DEnabled: true;
DWriteEnabled: true;
adapters:
0: description: AMD Radeon HD 5800 Series;
vendorID: 0x1002;
deviceID: 0x6898;
subsysID: 0b001002;
RAM: 2048;
driver: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64;
driverVersion: 13.251.0.0;
driverDate: 12-6-2013;
GPUActive: true;
</pre>Some problems occurs when your Internet security program was set
to trust the previous version of Fi2016-01-23T08:06:37-08:00fredmcd-hotmailhttps://support.mozilla.org/ar/questions/1106069#answer-834680<p>Some problems occurs when your Internet security program was set
to trust the previous version of Firefox, but no longer recognizes your
updated version as trusted. Now how to fix the problem: To allow
Firefox to connect to the Internet again;
</p>
<ul><li> Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
</li><li> Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
</li></ul>
<p><strong><a href="https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet" rel="nofollow">Configure firewalls so that Firefox can access the Internet.</a></strong> {web link}
</p>Let me check the version. I know I downloaded the latest version manually and copied it over and ins2016-01-23T07:42:01-08:00xxxj3xxxhttps://support.mozilla.org/ar/questions/1106069#answer-834671<p>Let me check the version. I know I downloaded the latest version manually and copied it over and installed it. I tried safe mode as I posted in the first post and still crashed. I just checked and the installer is 43.0.4. I'm not sure where you're seeing an old version. It has 43.0.4 in the dump too if I'm not mistaken. As Internet it is not available..we're running our web server which is why we want Mozilla(better functionality than IE). We Firefox on the rest of the computers. Thanks for the help.
</p>You have Firefox Version 37.0.2 == very old.
The link above will help you to update to the current v2016-01-23T07:27:34-08:00fredmcd-hotmailhttps://support.mozilla.org/ar/questions/1106069#answer-834658<p>You have Firefox Version 37.0.2 == very old.
The link above will help you to update to the current version.
</p><p><em>xxxj3xxx <a href="#answer-834648" rel="nofollow">said</a></em>
</p>
<blockquote>
It crashes on startup . . .
</blockquote>
<p>Start <strong><a href="https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode" rel="nofollow">Firefox in Safe Mode</a></strong> {web Link} by holding down the <strong>&lt;Shift&gt;<br> <em>(Mac=Options)</em> </strong> key, and then starting Firefox. Is the problem still there?
</p>
<blockquote>
. . . . and I don't have internet on this computer.
</blockquote>
<p>Is it not working, or not available?
</p>It crashes on startup and I don't have internet on this computer. I manually downloaded and installe2016-01-23T07:01:21-08:00xxxj3xxxhttps://support.mozilla.org/ar/questions/1106069#answer-834648<p>It crashes on startup and I don't have internet on this computer. I manually downloaded and installed the latest version. I'm not sure what you're telling me. Sorry.
</p>Product Firefox
Version 37.0.2
Build ID 20150415140819
Release Channel release
OS Windows NT
OS Vers2016-01-23T06:45:54-08:00fredmcd-hotmailhttps://support.mozilla.org/ar/questions/1106069#answer-834640<p>Product Firefox
Version 37.0.2
Build ID 20150415140819
Release Channel release
OS Windows NT
OS Version 6.1.7601 Service Pack 1
</p><p><a href="https://support.mozilla.org/en-US/kb/update-firefox-latest-version" rel="nofollow">https://support.mozilla.org/en-US/kb/update-firefox-latest-version</a> <strong>43.*</strong>
</p><p>Signature mozilla::layers::SyncObjectD3D11::FinalizeFrame
</p><p>System Memory Use Percentage 78
</p><p>This is for Sumo's Related Bugs
1160157 NEW --- non device reset startup crash in mozilla::layers::SyncObjectD3D11::FinalizeFrame()
</p>