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منتدى الدعم

Don't know my password

Posted

Playing video always stops...requires moving mouse to restart

Playing video always stops...requires moving mouse to restart

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0

More Information

philipp
  • Top 25 Contributor
  • Moderator
5330 solutions 23536 answers

hello golfergirl11111, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a full scan of your system with the free version of malwarebytes and adwcleaner (both these security tools are free).

Troubleshoot Firefox issues caused by malware

hello golfergirl11111, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a full scan of your system with the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] (both these security tools are free). [[Troubleshoot Firefox issues caused by malware]]