ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox doesn't load Guardian website

  • 22 ردًا
  • 3 have this problem
  • 88 views
  • آخر ردّ كتبه SarahSally

more options

Today, I have been having massive problems loading the site at www.theguardian.com/uk.

The symptoms vary from server disconnected error, to pages loading slowly or incompletely.

As far as I can see, the problem only happens on the one site, Guardian. I have cleared both cache and cookies, to no effect. I have tried restarting Firefox in safe mode, without addons, to no effect.

I don't have the problem on other sites. I don't have the problem if I use Chrome browser instead. I don't have any Nvidia software installed (there is another thread about FF v.43 and Nvidia which seems to have the same symptoms).

Unfortunately, that is about the limit of my techie ability.

If anyone has any suggestions what else I can try, I would be very grateful.


Polly

Today, I have been having massive problems loading the site at www.theguardian.com/uk. The symptoms vary from server disconnected error, to pages loading slowly or incompletely. As far as I can see, the problem only happens on the one site, Guardian. I have cleared both cache and cookies, to no effect. I have tried restarting Firefox in safe mode, without addons, to no effect. I don't have the problem on other sites. I don't have the problem if I use Chrome browser instead. I don't have any Nvidia software installed (there is another thread about FF v.43 and Nvidia which seems to have the same symptoms). Unfortunately, that is about the limit of my techie ability. If anyone has any suggestions what else I can try, I would be very grateful. Polly

الحل المُختار

Summary

The problem occurs when using links under "Comment Activity".

The problem occurs when the comments are set to order by "Recommendations". If set to Newest or Oldest, there seem to be no problems.

If you leave comments set to order by Recommendation, then you might find comments won't load. A work around is to click on "Collapsed" (or "Expanded"

I think that the problem lies with coding on site rather than with Firefox

Read this answer in context 👍 1

All Replies (2)

more options

I don't have Safari and I see that you don't want to create a profile.

Does Safari have a safe mode? And/or does it allow multiple profiles, so that you could create a new profile for testing, but without losing your existing profile?

more options

Safari has "New Private Window" for private browsing.

Does not have Profiles such as FF etc. One can create different "Users" accounts but I'm the only user.

OSX has a Safe Boot for entire system which can clear up some problems (resets stuff). However, using New Private Window + Safe Boot didn't clear up problems re: Guardian site in Safari.

Have not heard back fr/ Guardian tech so far.

BTW - FF is my preferred browser.

  1. 1
  2. 2