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Firefox crashes

  • 9 replies
  • 2 have this problem
  • 33 views
  • آخر ردّ كتبه JeanneH

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When I am on a website (for example bridgebaseonline.com), the screen hangs. I recieve a message that the adobe flash plug in has crashed. Reload the page to try again. Sometimes when I am on the Washington Post website, I get no message, but the screen hangs. When I go to task manager on the processes tab, I end the flashplayer, and the screen then will unfreeze and I can continue to read the online newspaper.

All Replies (9)

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Is the browser crashing, or freezing?

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

https://support.mozilla.org/en-US/kb/websites-look-wrong-or-appear-differently

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

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bp-8f8ccfdc-07d7-44b5-b962-a81622151231 12/30/2015 8:52 PM bp-d5be216b-5c7d-4e71-a393-7fd682151231 12/30/2015 8:47 PM 276583aa-5f21-43ed-b035-feef7174f60d 12/30/2015 4:08 PM 837657ed-1d61-424d-9ca4-353ac25b74ab 12/30/2015 4:08 PM f93086a7-577b-4971-ae1c-c64793c4458c 12/30/2015 4:06 PM af9a5efd-c476-45d5-aaf4-986fed9dc009 12/29/2015 10:02 PM 67d7263a-5fbb-469c-8d7b-17af57869213 12/28/2015 8:47 PM 30fdd793-3723-4240-8c01-ea44b1966788 12/27/2015 10:33 PM f171f02f-e4c5-4f1f-93fe-aefb4cb8c5c4 12/25/2015 11:21 PM c0ae61b4-ff55-4df3-9489-5cacb4d44cfb 12/24/2015 11:29 PM d4d97786-0f72-4ad6-8c9c-353911f975f4 12/24/2015 5:26 PM

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.


bp-d5be216b-5c7d-4e71-a393-7fd682151231

Signature EMPTY: no crashing thread identified

This is for Sumo's Related Bugs 1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser. +++++++++++++++++++++++++++++++++++++ bp-8f8ccfdc-07d7-44b5-b962-a81622151231

Signature F1398665248

Process Type plugin Shockwave Flash Version: 20.0.0.235

Attention Sumo's there are 20 related bug reports most about flash


Do you have nvidia's network access manager or forceware network manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update

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In answer to your question about nvidia's network access manager or forceware network manager software installed. As far as I know, I don't. I don't know where to look to see if I did.

837657ed-1d61-424d-9ca4-353ac25b74ab 12/30/2015 4:08 PM f93086a7-577b-4971-ae1c-c64793c4458c 12/30/2015 4:06 PM af9a5efd-c476-45d5-aaf4-986fed9dc009 12/29/2015 10:02 PM 67d7263a-5fbb-469c-8d7b-17af57869213 12/28/2015 8:47 PM 30fdd793-3723-4240-8c01-ea44b1966788 12/27/2015 10:33 PM f171f02f-e4c5-4f1f-93fe-aefb4cb8c5c4 12/25/2015 11:21 PM c0ae61b4-ff55-4df3-9489-5cacb4d44cfb 12/24/2015 11:29 PM d4d97786-0f72-4ad6-8c9c-353911f975f4 12/24/2015 5:26 PM 261132a7-af75-4b7e-a530-d208c3cdc56a 12/22/2015 7:57 PM 275a4ca0-b0a3-4b94-b2d5-580f990b4bca 12/21/2015 7:41 AM ba3d24d0-2a51-4e4c-b41d-110b07076299 12/19/2015 10:13 PM 87fe2067-b532-40b5-a0b9-2109b5e57cc2 12/19/2015 10:06 PM 6909e12a-35aa-40f9-8ca1-6cbfcd500d62 12/19/2015 3:43 PM

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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

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I've tried to answer your emails in this forum. But all I get is another email stating the same thing. I've tried to posted the crash numbers in this report. I don't know how else to answer your emails.

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That's because you did not follow the directions posted. Some of your crash reports weren’t sent to the Mozilla Servers.

JeanneH said

837657ed-1d61-424d-9ca4-353ac25b74ab 12/30/2015 4:08 PM
f93086a7-577b-4971-ae1c-c64793c4458c 12/30/2015 4:06 PM

And so on.

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You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

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Fred McD - I tried to follow your directions to send the reports. In order to install Adobe Flashplayer I have to close foxfire. I hope I can get back to this forum when I'm done.