It seems with each new update, Firefox is getting worse, not better!
Each time I update to the next new version, I experience crashes, freezing, VERY slow response and increased problems... I miss the old versions when I never had problems... I have even tried uninstalling and installing older versions, but it doesn't work.
All Replies (3)
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Separate Issue; Your System Details shows;
Installed Plug-ins
Adobe PDF Plug-In For Firefox and Netscape 15.9.20069 Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
Shockwave Flash 11.3 r300
Shockwave Flash 20.0 r0
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Note: Edge on Win10 does not use ActiveX version but its own Flash.
Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac
Then reinstall the latest version.
Flash Player Version 20.0.0.235
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,”
and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).
Adobe still offers Flash 18.0.0.268 as its extended support release further down
Adobe PDF Plug-In For Firefox and Netscape:
Adobe Reader Version 2015.009.20069
Note: McAfee Security is offered in the download.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
