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I am getting this error sec_error_unknown_issuer

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I am getting this error. when i search and content in search bar. and most of the webpages are showing this error sec_error_unknown_issuer. I am totally fed up with this.

Hope any one can help me to resolve this issue permanently.

I am getting this error. when i search and content in search bar. and most of the webpages are showing this error sec_error_unknown_issuer. I am totally fed up with this. Hope any one can help me to resolve this issue permanently.

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More Information

Question owner

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This is appearing. :(

Hi.

Click Technical Details. If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

Click the link at the bottom of the error page that says I Understand the Risks Firefox will retrieve the certificate. Click the View... button, check the certificate and check who is the issuer of the certificate.

You can see more Details in the Details section.

Hi. Click '''Technical Details'''. If the certificate is not trusted because no issuer chain was provided '''(sec_error_unknown_issuer)''' then see if you can install this '''intermediate certificate''' from another source. You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates. Click the link at the bottom of the error page that says '''I Understand the Risks''' Firefox will retrieve the certificate. Click the '''View...''' button, check the certificate and check who is the issuer of the certificate. You can see more Details in the Details section.
jscher2000
  • Top 10 Contributor
8799 solutions 71970 answers

Hi CarterFleming, do you get this issue with most HTTPS addresses or is it limited to Google?

When you get this for pretty much all secure sites, the problem usually is one of the following:

(1) Error in your system's date, time, or time zone, which throws off certificate validity checks. Sometimes allowing computers to use an internet-based time source can introduce this problem.

(2) Firefox not being set up to work with your security software that intercepts and filters secure connections. Products with this feature include Avast, BitDefender, ESET, and Kaspersky; AVG has a Search Shield feature which can cause this error on search sites.

(3) On Windows 10, Firefox not being set up to work with the parental control software Microsoft Family Safety. (To test by turning it off, see: http://windows.microsoft.com/en-us/wi.../turn-off-microsoft-family-settings)

(4) Malware on your system intercepting secure connections.

So... which is it?

If you have any of those specific security products, that would be the first thing to check. We might be able to assist with specific next steps based on what you have if you tell us.


To gather further information, you could inspect a sample certificate to see whether that points to the culprit. If you want to try that now, here's how I suggest starting:

Load my test page at: https://jeffersonscher.com/res/jstest.php

You likely will get an error page. (If you do not get an error, no need to continue with this example.) Expand the "I understand the risks" section and look for an Add Exception button.

Note: You don't need to complete the process of adding an exception -- I suggest not adding one until we know this isn't a malware issue -- but you can use the dialog to view the information that makes Firefox suspicious.

Click Add Exception, and the certificate exception dialog should open.

Click the View button. If View is not enabled, try the Get Certificate button first.

This should pop up the Certificate Viewer. Look at the "Issued by" section, and on the Details tab, the Certificate Hierarchy. What do you see there? I have attached a screen shot for comparison.

Hi CarterFleming, do you get this issue with most HTTPS addresses or is it limited to Google? When you get this for pretty much all secure sites, the problem usually is one of the following: (1) Error in your system's date, time, or time zone, which throws off certificate validity checks. Sometimes allowing computers to use an internet-based time source can introduce this problem. (2) Firefox not being set up to work with your security software that intercepts and filters secure connections. Products with this feature include Avast, BitDefender, ESET, and Kaspersky; AVG has a Search Shield feature which can cause this error on search sites. (3) On Windows 10, Firefox not being set up to work with the parental control software Microsoft Family Safety. (To test by turning it off, see: [http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings]) (4) Malware on your system intercepting secure connections. So... which is it? If you have any of those specific security products, that would be the first thing to check. We might be able to assist with specific next steps based on what you have if you tell us. ---- To gather further information, you could inspect a sample certificate to see whether that points to the culprit. If you want to try that now, here's how I suggest starting: Load my test page at: https://jeffersonscher.com/res/jstest.php You likely will get an error page. (If you do not get an error, no need to continue with this example.) Expand the "I understand the risks" section and look for an Add Exception button. ''Note: You don't need to complete the process of adding an exception -- I suggest not adding one until we know this isn't a malware issue -- but you can use the dialog to view the information that makes Firefox suspicious.'' Click Add Exception, and the certificate exception dialog should open. Click the View button. If View is not enabled, try the Get Certificate button first. This should pop up the Certificate Viewer. Look at the "Issued by" section, and on the Details tab, the Certificate Hierarchy. What do you see there? I have attached a screen shot for comparison.
cor-el
  • Top 10 Contributor
  • Moderator
17588 solutions 159105 answers

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

If you can't inspect the certificate via "I Understand the Risks" then try this: Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate: *chrome://pippki/content/exceptionDialog.xul In the location field of this window type or paste the URL of the website. *retrieve the certificate via the "Get certificate" button *click the "View..." button to inspect the certificate in the Certificate Viewer You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.