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plugin crashes occur every few minutesm making Firefox nearly unusable - what it the issue?

Posted

browser is useless because crashes every minute or two

browser is useless because crashes every minute or two

Additional System Details

Installed Plug-ins

  • ActiveTouch General Plugin Container Version 105
  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.13
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Exent® AOD Gecko Plugin
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_32 for Mozilla browsers
  • Lexis Advance® Download and Print Plug-in for NPAPI browsers
  • Download and Print Plug-in DLL
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Nitro PDF Plug-in for Firefox and Chrome
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0
  • iTunes Detector Plug-in

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

More Information

FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]
cor-el
  • Top 10 Contributor
  • Moderator
17537 solutions 158575 answers

Helpful Reply

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Windows Vista and later)<br>https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox *disable hardware acceleration in the Flash plugin<br>https://helpx.adobe.com/flash-player/kb/video-playback-issues.html *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting

Question owner

Disabling hardware acceleration in Flash plugin and in Firefox seems to have helped a lot. Crashes have been occurring dozens of times per day, I just haven't sent that many reports. I have nearly quit using Firefox because of the problem.


Report ID Date Submitted 740bfc32-ff68-419c-b514-be42011851cc 9/25/2015 1:14 PM a54d7419-eb9c-45d6-81d6-76fb45da5a54 7/24/2015 12:32 PM 1a522c2e-e34b-4817-a707-3886220ba550 6/16/2015 8:17 AM 3f4c0f5d-ab36-4492-8e5c-ca6570741612 5/27/2015 8:16 PM 4004b6cb-9052-4f27-8d52-4e7e77f29c08 3/20/2015 9:56 PM bp-308de2f0-6cfe-4fa8-a99b-e3cdf2150310 3/10/2015 12:40 PM bp-f5077fee-172a-4b2f-b8fd-dc0532150310 3/10/2015 11:57 AM d68c37dd-ce3a-4510-851d-3e2a76d19979 3/6/2015 9:48 AM bp-5035a492-8544-4b22-99b6-476862150225 2/25/2015 4:50 PM 40ad1ad2-c418-4b8c-81ea-5c44a530c5f5

Disabling hardware acceleration in Flash plugin and in Firefox seems to have helped a lot. Crashes have been occurring dozens of times per day, I just haven't sent that many reports. I have nearly quit using Firefox because of the problem. Report ID Date Submitted 740bfc32-ff68-419c-b514-be42011851cc 9/25/2015 1:14 PM a54d7419-eb9c-45d6-81d6-76fb45da5a54 7/24/2015 12:32 PM 1a522c2e-e34b-4817-a707-3886220ba550 6/16/2015 8:17 AM 3f4c0f5d-ab36-4492-8e5c-ca6570741612 5/27/2015 8:16 PM 4004b6cb-9052-4f27-8d52-4e7e77f29c08 3/20/2015 9:56 PM bp-308de2f0-6cfe-4fa8-a99b-e3cdf2150310 3/10/2015 12:40 PM bp-f5077fee-172a-4b2f-b8fd-dc0532150310 3/10/2015 11:57 AM d68c37dd-ce3a-4510-851d-3e2a76d19979 3/6/2015 9:48 AM bp-5035a492-8544-4b22-99b6-476862150225 2/25/2015 4:50 PM 40ad1ad2-c418-4b8c-81ea-5c44a530c5f5
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Product Firefox Version 35.0.1

Release Channel release OS Windows NT OS Version 6.3.9600 https://support.mozilla.org/en-US/kb/update-firefox-latest-version 42.* ++++++++++++++++++++ bp-308de2f0-6cfe-4fa8-a99b-e3cdf2150310 Signature _cairo_surface_get_extents

wrxpcom.dll = Webroot Password Manager

winspool.drv = Windows Printer Spooler

WRusr.dll = Webroot SecureAnywhere

igdumdmu.dll = LDDM User Mode Driver for Magic Control Technology Corporation ++++++++++++++++++ This is for Sumo's Related Bugs 1202696 RESOLVED FIXED crash in _cairo_surface_get_extents 1038235 RESOLVED INVALID crash in _cairo_surface_get_extents


bp-f5077fee-172a-4b2f-b8fd-dc0532150310 Signature gfxContext

Attention Sumo's there are 20 related bugs

wrxpcom.dll = Webroot Password Manager

WRusr.dll = Webroot SecureAnywhere

igdumdmu.dll = LDDM User Mode Driver for Magic Control Technology Corporation


Remove Webroot or update it.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ----------------- Product Firefox Version 35.0.1 Release Channel release OS Windows NT OS Version 6.3.9600 https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''42.*''' ++++++++++++++++++++ bp-308de2f0-6cfe-4fa8-a99b-e3cdf2150310 Signature _cairo_surface_get_extents wrxpcom.dll = Webroot Password Manager winspool.drv = Windows Printer Spooler WRusr.dll = Webroot SecureAnywhere igdumdmu.dll = LDDM User Mode Driver for Magic Control Technology Corporation ++++++++++++++++++ This is for Sumo's Related Bugs 1202696 RESOLVED FIXED crash in _cairo_surface_get_extents 1038235 RESOLVED INVALID crash in _cairo_surface_get_extents --------------- bp-f5077fee-172a-4b2f-b8fd-dc0532150310 Signature gfxContext Attention Sumo's there are 20 related bugs wrxpcom.dll = Webroot Password Manager WRusr.dll = Webroot SecureAnywhere igdumdmu.dll = LDDM User Mode Driver for Magic Control Technology Corporation ----------- Remove Webroot or update it.
cor-el
  • Top 10 Contributor
  • Moderator
17537 solutions 158575 answers

Only crash reports from the current Firefox release (42) are useful. Reports from months ago from older releases won't help.

Only crash reports from the current Firefox release (42) are useful. Reports from months ago from older releases won't help.

Question owner

Your comment was not helpful.

That's as polite as I can be.

Your comment was not helpful. That's as polite as I can be.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

FredMcD said

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
''FredMcD [[#answer-809562|said]]'' <blockquote> Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. </blockquote>
cor-el
  • Top 10 Contributor
  • Moderator
17537 solutions 158575 answers

Aren't there any recent crash reports (past few weeks) available?

Is the crash reporter enabled?

You can find the Data Choices here:

  • Tools > Options > Advanced > Data Choices

Currently there are:


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Aren't there any recent crash reports (past few weeks) available? Is the crash reporter enabled? You can find the Data Choices here: *Tools > Options > Advanced > Data Choices Currently there are: *Telemetry *Firefox Health Report<br>http://blog.mozilla.org/metrics/fhr-faq/ *Crash Reporter ---- You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Windows Vista and later)<br>https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox *disable hardware acceleration in the Flash plugin<br>https://helpx.adobe.com/flash-player/kb/video-playback-issues.html *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting