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منتدى الدعم

Firefox crashes

Posted

Firefox is crashing so frequently that I can't use it anymore. The days without crash reports are the days I did not use it. It crashes with flashplayer, at Facebook news feed, at a brazilian ebay website (mercadolivre.com.br) and it has been impossible to use it. It crashes always when I close it.

Here are the reports

bp-e093433e-0939-4363-aca6-d4ab82151117 16/11/2015 22:34 bp-ed684fe6-4a40-4464-92e3-c36422151115 15/11/2015 21:45 bp-6b35d810-73c1-4fb8-8b9e-4ff762151115 15/11/2015 16:48 bp-2cecb1c7-fe35-4d29-9342-e303b2151106 06/11/2015 13:28 bp-7400f929-f5ce-422b-ab8d-957662151106 06/11/2015 08:45 bp-3753fbe6-fe59-47de-8a42-0456b2151031 31/10/2015 17:24 bp-459037a7-1893-4d28-a007-9f50b2151030 30/10/2015 11:28 bp-2d8a4989-cfd0-4040-84b5-e06442151030 30/10/2015 08:55 3d4ae350-491b-4e5f-9cf7-ab7c0a7bf0c3 28/10/2015 00:21 bp-cd5d7bb2-8807-4a74-a019-ff6102151027 27/10/2015 19:56 bp-c3750a90-64b8-4aed-912a-3358a2151027 27/10/2015 12:43 bp-a59ebd78-7288-4225-b3f3-f95982151025 25/10/2015 18:14 bp-f6de5a8f-a821-4644-9d62-870b82151025 25/10/2015 12:36 bp-bc3847b9-eaf9-4d75-a400-cb54c2151023 23/10/2015 15:58 bp-8610906f-817b-4f1a-843f-6dab32151023 23/10/2015 14:44 bp-dc428296-9caa-4372-9246-5cb602151023 23/10/2015 12:18 ae60b128-9515-434a-ad0f-d6d7d0b49711 23/10/2015 09:34 148c9838-b8ea-41ff-a9a0-02127fb41ee7 22/10/2015 19:21 bp-91401cd0-3cc6-4c09-a15a-3daf62151021 21/10/2015 19:15 bp-004abdff-f091-462f-b4bf-c7fe62151020 20/10/2015 16:54 bp-72b44e5e-acc3-482c-8db8-012ba2151020 20/10/2015 16:35 bp-b76b15d9-9900-48ee-88fa-c78062151019 19/10/2015 19:37 bp-fa677262-4d61-447b-865f-257aa2151019 19/10/2015 10:17 3167aab6-be4f-450b-9d2d-a306ecab81e4 17/10/2015 17:18 bp-20bfe6c1-d440-4bed-9fef-ee0342151017 17/10/2015 13:03 bp-dd0e9288-f6f6-4134-a2e3-c868e2151010 09/10/2015 23:54 bp-7a9be1c7-f539-4486-8949-1f80b2151008 08/10/2015 10:08 bp-7e4fa682-c2c5-4588-be3a-940ae2151007 07/10/2015 18:59 bp-b69e2873-27f8-496b-99e0-74f522151007 07/10/2015 18:29 bp-82e0f004-512f-46e0-ab7c-b28022151007 07/10/2015 17:03

Firefox is crashing so frequently that I can't use it anymore. The days without crash reports are the days I did not use it. It crashes with flashplayer, at Facebook news feed, at a brazilian ebay website (mercadolivre.com.br) and it has been impossible to use it. It crashes always when I close it. Here are the reports bp-e093433e-0939-4363-aca6-d4ab82151117 16/11/2015 22:34 bp-ed684fe6-4a40-4464-92e3-c36422151115 15/11/2015 21:45 bp-6b35d810-73c1-4fb8-8b9e-4ff762151115 15/11/2015 16:48 bp-2cecb1c7-fe35-4d29-9342-e303b2151106 06/11/2015 13:28 bp-7400f929-f5ce-422b-ab8d-957662151106 06/11/2015 08:45 bp-3753fbe6-fe59-47de-8a42-0456b2151031 31/10/2015 17:24 bp-459037a7-1893-4d28-a007-9f50b2151030 30/10/2015 11:28 bp-2d8a4989-cfd0-4040-84b5-e06442151030 30/10/2015 08:55 3d4ae350-491b-4e5f-9cf7-ab7c0a7bf0c3 28/10/2015 00:21 bp-cd5d7bb2-8807-4a74-a019-ff6102151027 27/10/2015 19:56 bp-c3750a90-64b8-4aed-912a-3358a2151027 27/10/2015 12:43 bp-a59ebd78-7288-4225-b3f3-f95982151025 25/10/2015 18:14 bp-f6de5a8f-a821-4644-9d62-870b82151025 25/10/2015 12:36 bp-bc3847b9-eaf9-4d75-a400-cb54c2151023 23/10/2015 15:58 bp-8610906f-817b-4f1a-843f-6dab32151023 23/10/2015 14:44 bp-dc428296-9caa-4372-9246-5cb602151023 23/10/2015 12:18 ae60b128-9515-434a-ad0f-d6d7d0b49711 23/10/2015 09:34 148c9838-b8ea-41ff-a9a0-02127fb41ee7 22/10/2015 19:21 bp-91401cd0-3cc6-4c09-a15a-3daf62151021 21/10/2015 19:15 bp-004abdff-f091-462f-b4bf-c7fe62151020 20/10/2015 16:54 bp-72b44e5e-acc3-482c-8db8-012ba2151020 20/10/2015 16:35 bp-b76b15d9-9900-48ee-88fa-c78062151019 19/10/2015 19:37 bp-fa677262-4d61-447b-865f-257aa2151019 19/10/2015 10:17 3167aab6-be4f-450b-9d2d-a306ecab81e4 17/10/2015 17:18 bp-20bfe6c1-d440-4bed-9fef-ee0342151017 17/10/2015 13:03 bp-dd0e9288-f6f6-4134-a2e3-c868e2151010 09/10/2015 23:54 bp-7a9be1c7-f539-4486-8949-1f80b2151008 08/10/2015 10:08 bp-7e4fa682-c2c5-4588-be3a-940ae2151007 07/10/2015 18:59 bp-b69e2873-27f8-496b-99e0-74f522151007 07/10/2015 18:29 bp-82e0f004-512f-46e0-ab7c-b28022151007 07/10/2015 17:03

Modified by cor-el

Additional System Details

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • Shockwave Flash 19.0 r0
  • iTunes Detector Plug-in

Application

  • Firefox 42.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
  • Support URL: https://support.mozilla.org/1/firefox/42.0/WINNT/pt-BR/

Extensions

  • Evernote Web Clipper 6.0.15.1-signed ({E0B8C461-F8FB-49b4-8373-FE32E9252800})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1)
  • adapterDescription2:
  • adapterDeviceID: 0x2e32
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 3-11-2013
  • driverDate2:
  • driverVersion: 8.15.10.2702
  • driverVersion2:
  • info: {u'AzureContentBackend': u'cairo', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1) Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11 WARP

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
cor-el
  • Top 10 Contributor
  • Moderator
17575 solutions 158975 answers

The crash reports are shutdown hangs, but I do not see any obvious causes in the crashing thread.

Do you have Watchdata System software? Some components show in the modules list of the crash report.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

The crash reports are shutdown hangs, but I do not see any obvious causes in the crashing thread. Do you have Watchdata System software? Some components show in the modules list of the crash report. Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

One of the programs flagged in the crash is;

wdkmgr.dll = Watchdata

I came across this. I do not know if this is correct.

http://greatissoftware.com/scan/27/wdkmgr-dll.shtml

The file WDKMGR.DLL is identified as the Trojan Program that is used for stealing bank information and users passwords.


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

One of the programs flagged in the crash is; wdkmgr.dll = Watchdata I came across this. I do not know if this is correct. http://greatissoftware.com/scan/27/wdkmgr-dll.shtml The file WDKMGR.DLL is identified as the Trojan Program that is used for stealing bank information and users passwords. ------------- You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

Modified by FredMcD

FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

I checked the programs listed in the crash report. One is,

icudt55.dll = International Components for Unicode ++++++++++++++++++++++++++++++++++++++++++++++++++ All the other programs belong to WatchSAFE 3.2 = Beijing WatchData System Co

And half were listed as Trojan Program

I do not know if that is correct. Please use the mal-ware scanners listed.

I checked the programs listed in the crash report. One is, icudt55.dll = International Components for Unicode ++++++++++++++++++++++++++++++++++++++++++++++++++ All the other programs belong to WatchSAFE 3.2 = Beijing WatchData System Co And half were listed as Trojan Program I do not know if that is correct. Please use the mal-ware scanners listed.

Question owner

cor-el said

The crash reports are shutdown hangs, but I do not see any obvious causes in the crashing thread. Do you have Watchdata System software? Some components show in the modules list of the crash report. Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps.

I have watchdata, is required from my bank to work.

FredMcD said

One of the programs flagged in the crash is; wdkmgr.dll = Watchdata I came across this. I do not know if this is correct. http://greatissoftware.com/scan/27/wdkmgr-dll.shtml The file WDKMGR.DLL is identified as the Trojan Program that is used for stealing bank information and users passwords.

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

''cor-el [[#answer-807333|said]]'' <blockquote> The crash reports are shutdown hangs, but I do not see any obvious causes in the crashing thread. Do you have Watchdata System software? Some components show in the modules list of the crash report. Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) to see if that helps. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 </blockquote> I have watchdata, is required from my bank to work. ''FredMcD [[#answer-807404|said]]'' <blockquote> One of the programs flagged in the crash is; wdkmgr.dll = Watchdata I came across this. I do not know if this is correct. http://greatissoftware.com/scan/27/wdkmgr-dll.shtml The file WDKMGR.DLL is identified as the Trojan Program that is used for stealing bank information and users passwords. ------------- You may have ad / mal-ware. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. </blockquote>

Question owner

I did everything you told me to do. When running in windows safe mode it did not crash, but I can't uninstall the software of the bank (watchdata). I had it running before the clean install of windows 10 and firefox was not crashing that much, only after I use flashplayer (in some facebook games). So, must be a bad combination of firefox 42, windows 10 and watchdata or other software. I am not sure but I remember to have same crash before installing the bank software.

Any good ideas about win 10 and ff 42?

I did everything you told me to do. When running in windows safe mode it did not crash, but I can't uninstall the software of the bank (watchdata). I had it running before the clean install of windows 10 and firefox was not crashing that much, only after I use flashplayer (in some facebook games). So, must be a bad combination of firefox 42, windows 10 and watchdata or other software. I am not sure but I remember to have same crash before installing the bank software. Any good ideas about win 10 and ff 42?
FredMcD
  • Top 10 Contributor
4269 solutions 59866 answers

Contact their support and ask questions. Let us know what happens.

Contact their support and ask questions. Let us know what happens.