X
Tap here to go to the mobile version of the site.

منتدى الدعم

Why can't I "log in" on the mint.ca site?

Posted

When I go to the Canadian mint website (mint.ca), I get there and see the general information and offerings;however, when I press the "log in" button, nothing happens...the circle keeps turning (forever). This problem started ~3-4 months ago. Previously, Firefox worked flawlessly for years. I kept my Firefox up-to-date and have minimal add-ons. As a trial, I tried using Safari and it worked.

When I go to the Canadian mint website (mint.ca), I get there and see the general information and offerings;however, when I press the "log in" button, nothing happens...the circle keeps turning (forever). This problem started ~3-4 months ago. Previously, Firefox worked flawlessly for years. I kept my Firefox up-to-date and have minimal add-ons. As a trial, I tried using Safari and it worked.

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.13
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Simple plug-in that handles Citrix connection files
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • RealPlayer Plugin
  • Shockwave Flash 19.0 r0
  • 5.1.40416.0

Application

  • Firefox 42.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:42.0) Gecko/20100101 Firefox/42.0
  • Support URL: https://support.mozilla.org/1/firefox/42.0/Darwin/en-US/

Extensions

  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Advertising Cookie Opt-out 1.5 (optout@google.com)
  • Boomerang for Gmail 1.2.6 ({65e41d20-f092-41b7-bb83-c6e8a9ab0f57})
  • Hola Better Internet 1.10.298 (jid1-4P0kohSJxU1qGg@jetpack)
  • Lightbeam 1.2.1.1-signed (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Searchme 2.8 (searchme@mybrowserbar.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x0d26
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Intel Inc. -- Intel Iris Pro OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
LostGod 14 solutions 166 answers

Have you attempted to use Safe Mode and see if that fixes your problem?

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Have you attempted to use Safe Mode and see if that fixes your problem? https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
FredMcD
  • Top 10 Contributor
4266 solutions 59829 answers

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

'''[https://www.mozilla.org/en-US/plugincheck/ Use this link to check that your plugins are up-to-date.]''' If any are listed as unknown or research, do not worry about them.
guigs 1072 solutions 11697 answers

Also to make sure that there are no corrupt cookies that have been stored in the site try these steps:

  1. Right click on the Site and select "View Page Info"
  2. In the "Security" tab, click on Show cookies, then remove cookies

Restart Firefox and try one more time.

Also to make sure that there are no corrupt cookies that have been stored in the site try these steps: #Right click on the Site and select "View Page Info" # In the "Security" tab, click on Show cookies, then remove cookies Restart Firefox and try one more time.