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منتدى الدعم

Firefox crashes

Posted

When I try to watch video on demand on my Xfinity account, Firefox crashes. The message says that shockwave Flash has crashed. If I choose Stop Plug-in, I get "Adobe Flash plug-in crashed." I have to open Explorer browser to be able to watch the shows on demand on my laptop. This problem disappeared when I updated to Windows 10. It seems to have returned. Am I alone with this issue?

When I try to watch video on demand on my Xfinity account, Firefox crashes. The message says that shockwave Flash has crashed. If I choose Stop Plug-in, I get "Adobe Flash plug-in crashed." I have to open Explorer browser to be able to watch the shows on demand on my laptop. This problem disappeared when I updated to Windows 10. It seems to have returned. Am I alone with this issue?

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPWLPG
  • Shockwave Flash 19.0 r0
  • Shockwave Flash 18.0 r0
  • Shockwave Flash 16.0 r0
  • Shockwave Flash 11.9 r900
  • 5.1.40728.0

Application

  • Firefox 42.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
  • Support URL: https://support.mozilla.org/1/firefox/42.0/WINNT/en-US/

Extensions

  • Webroot Filtering Extension 1.2.0.19 (webrootsecure@webroot.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 10fd1043
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-17-2015
  • driverDate2:
  • driverVersion: 10.18.10.4276
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
LostGod 14 solutions 166 answers

It seems you have multiple versions of flash installed. I suggest that you run adobes uninstall tool

and then reinstall the most recent version of flash
It seems you have multiple versions of flash installed. I suggest that you run adobes uninstall tool * (https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html) and then reinstall the most recent version of flash * (https://get.adobe.com/flashplayer/)

Modified by LostGod

cor-el
  • Top 10 Contributor
  • Moderator
17570 solutions 158915 answers

There is four of them:

  1. Shockwave Flash 11.9 r900
  2. Shockwave Flash 16.0 r0
  3. Shockwave Flash 18.0 r0
  4. Shockwave Flash 19.0 r0

You can find the latest Flash player versions for Firefox on this page:


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

There is four of them: #Shockwave Flash 11.9 r900 #Shockwave Flash 16.0 r0 #Shockwave Flash 18.0 r0 #Shockwave Flash 19.0 r0 You can find the latest Flash player versions for Firefox on this page: *http://www.adobe.com/special/products/flashplayer/fp_distribution3.html ----- You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Windows Vista and later)<br>https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox *disable hardware acceleration in the Flash plugin<br>https://helpx.adobe.com/flash-player/kb/video-playback-issues.html *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting