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منتدى الدعم

Firefox crashes frequently

Posted

Over the last couple of months, Firefox has started crashing frequently, often several times a day. It appears to happen randomly, regardless of how many tabs I have open or what I am currently doing. For example, sometimes it crashes when I try to download a file, other times when I am just reading a webpage that is already loaded. There appears to be no rhyme or reason to when or why it crashes. I have made sure Firefox, Windows, and all my plugins are up to date, and no mal-ware is detected on my computer.


Crash ID: bp-3359afcd-1332-4c31-b037-433a22151027

Over the last couple of months, Firefox has started crashing frequently, often several times a day. It appears to happen randomly, regardless of how many tabs I have open or what I am currently doing. For example, sometimes it crashes when I try to download a file, other times when I am just reading a webpage that is already loaded. There appears to be no rhyme or reason to when or why it crashes. I have made sure Firefox, Windows, and all my plugins are up to date, and no mal-ware is detected on my computer. Crash ID: bp-3359afcd-1332-4c31-b037-433a22151027

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Google Update
  • The plugin allows you to have a better experience with Microsoft Lync
  • LastPass Plugin
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0

Application

  • Firefox 38.3.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Firefox/38.0
  • Support URL: https://support.mozilla.org/1/firefox/38.3.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Evernote Web Clipper 6.0.15.1-signed ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Greasemonkey 3.5 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • LastPass 3.2.21 (support@lastpass.com)
  • Tree Style Tab 0.15.20150902901 (treestyletab@piro.sakura.ne.jp)
  • Xmarks 4.3.7.1-signed (foxmarks@kei.com)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 05de1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 7-29-2013
  • driverDate2:
  • driverVersion: 9.18.10.3257
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No

Question owner

A few other recent crash reports:

bp-e78b634e-1fd0-4a73-a0ff-2e1c82151026 bp-c45e21a6-729c-4c71-8a41-b6ccd2151019 bp-453d04f7-35e6-4368-bd07-a52932151019 bp-1a778f99-18dc-4db8-b891-b527c2151002 bp-69bda128-2ce7-420b-a7a9-e80472151001

A few other recent crash reports: bp-e78b634e-1fd0-4a73-a0ff-2e1c82151026 bp-c45e21a6-729c-4c71-8a41-b6ccd2151019 bp-453d04f7-35e6-4368-bd07-a52932151019 bp-1a778f99-18dc-4db8-b891-b527c2151002 bp-69bda128-2ce7-420b-a7a9-e80472151001
FredMcD
  • Top 10 Contributor
4274 solutions 59943 answers

Product Firefox Version 38.3.0esr

Release Channel esr OS Windows NT OS Version 6.1.7601 Service Pack 1

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 41.* +++++++++++++++++++++++++++++++++++ lpxpcom.dll = LastPass

EMET.dll = Microsoft Corporation


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Disable LastPass as a test. If there is still a problem, disable Microsoft EMET.

Product Firefox Version 38.3.0esr Release Channel esr OS Windows NT OS Version 6.1.7601 Service Pack 1 https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''41.*''' +++++++++++++++++++++++++++++++++++ lpxpcom.dll = LastPass EMET.dll = Microsoft Corporation ------------------- Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ----------------- Disable LastPass as a test. If there is still a problem, disable Microsoft EMET.
FredMcD
  • Top 10 Contributor
4274 solutions 59943 answers

The new reports are the same.

But; bp-453d04f7-35e6-4368-bd07-a52932151019 also includes,

evernote_native.bin = Evernote

icudt52.dll = International Components for Unicode ++++++++++++++++++++++++++++++ bp-1a778f99-18dc-4db8-b891-b527c2151002 also includes

igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

The new reports are the same. But; bp-453d04f7-35e6-4368-bd07-a52932151019 also includes, evernote_native.bin = Evernote icudt52.dll = International Components for Unicode ++++++++++++++++++++++++++++++ bp-1a778f99-18dc-4db8-b891-b527c2151002 also includes igd10iumd32.dll = NVIDIA D3D shim drivers = NVIDIA Corporation --------------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''