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منتدى الدعم

Firefox keeps crashing with OSX El Capitan

Posted

Since Update to 42 it keeps crashing 5-10 times a day.

Seems like the same mentioned here: https://discussions.apple.com/thread/7269348


Meldungs-ID Sendedatum bp-534552c9-0fdb-4f05-9b49-55beb2151024 24.10.15 13:01 bp-53541f78-3d03-414f-80e9-9fa6e2151024 24.10.15 13:01 bp-490702e2-ea63-4e5b-bd95-0a7cc2151024 24.10.15 13:01 bp-f93b3c6f-756c-49ca-b0cf-940752151024 24.10.15 13:00 bp-fec291be-2225-4720-a4fc-68fe52151024 24.10.15 13:00 bp-d27af96c-a3cb-43c3-abcb-7ae272151024 24.10.15 13:00 bp-de878a2f-b6d5-4ce8-86b1-7eab32151024 24.10.15 13:00 bp-4fa8f9fd-3981-4e71-80e5-37e732151024 24.10.15 12:28 bp-b404e677-d9e1-452f-8f4f-d52ce2151023 23.10.15 20:14 bp-7a91ac84-14f7-40fe-b4c2-733302151023 23.10.15 19:54 bp-447b2055-4098-4260-b846-f65c52151023

Since Update to 42 it keeps crashing 5-10 times a day. Seems like the same mentioned here: https://discussions.apple.com/thread/7269348 Meldungs-ID Sendedatum bp-534552c9-0fdb-4f05-9b49-55beb2151024 24.10.15 13:01 bp-53541f78-3d03-414f-80e9-9fa6e2151024 24.10.15 13:01 bp-490702e2-ea63-4e5b-bd95-0a7cc2151024 24.10.15 13:01 bp-f93b3c6f-756c-49ca-b0cf-940752151024 24.10.15 13:00 bp-fec291be-2225-4720-a4fc-68fe52151024 24.10.15 13:00 bp-d27af96c-a3cb-43c3-abcb-7ae272151024 24.10.15 13:00 bp-de878a2f-b6d5-4ce8-86b1-7eab32151024 24.10.15 13:00 bp-4fa8f9fd-3981-4e71-80e5-37e732151024 24.10.15 12:28 bp-b404e677-d9e1-452f-8f4f-d52ce2151023 23.10.15 20:14 bp-7a91ac84-14f7-40fe-b4c2-733302151023 23.10.15 19:54 bp-447b2055-4098-4260-b846-f65c52151023

Chosen solution

Can you set a different default font on your Mac that Firefox uses for the user interface?

If you read a crash report then you see font related entries like this and that strongly suggest that it is a
font related issue.
*https://crash-stats.mozilla.com/report/index/534552c9-0fdb-4f05-9b49-55beb2151024
5 	XUL 	gfxMacPlatformFontList::GetDefaultFont(gfxFontStyle const*)
6 	XUL 	gfxFontGroup::GetDefaultFont()
7 	XUL 	nsFontMetrics::ExternalLeading()
Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.009.20069
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Bietet Informationen über den Standardwebbrowser
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Fortinet SSL VPN FortiControl Firefox Plugin
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • LastPass Plugin
  • Office Live Update v1.0
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0
  • Unity Web Player version 4.5.5f1. (c) 2014 Unity Technologies ApS. All rights reserved.
  • Plugin for Wacom tablets.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:41.0) Gecko/20100101 Firefox/41.0

More Information

Question owner

Sorry is Version 41.0.2

Sorry is Version 41.0.2
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Product Firefox Version 41.0.1

Release Channel release OS Mac OS X OS Version 10.11.0 15A284


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

Product Firefox Version 41.0.1 Release Channel release OS Mac OS X OS Version 10.11.0 15A284 ------------------ For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

Question owner

Sorry i marked FredMcD's answer erroneously as "helped me" but absolutely not!

Maybe you didn't read the problem carefully enough. If i woiuld suffer any MICROSOFT problems i would contact Microsoft.

I do not have any problems with Microsoft products nor do they run while FIREFOX is running. But Firefox is crashing a lot like a lot of other users report, too. So would be thankful for any help regarding this FIREFOX issue and no Microsfot help.

Sorry i marked FredMcD's answer erroneously as "helped me" but absolutely not! Maybe you didn't read the problem carefully enough. If i woiuld suffer any MICROSOFT problems i would contact Microsoft. I do not have any problems with Microsoft products nor do they run while FIREFOX is running. But Firefox is crashing a lot like a lot of other users report, too. So would be thankful for any help regarding this FIREFOX issue and no Microsfot help.

Modified by hirschferkel

Question owner

Sorry FredMcD's answer didn't help anything.

FredMcD said

Product Firefox Version 41.0.1 Release Channel release OS Mac OS X OS Version 10.11.0 15A284

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

Sorry FredMcD's answer didn't help anything. ''FredMcD [[#answer-797589|said]]'' <blockquote> Product Firefox Version 41.0.1 Release Channel release OS Mac OS X OS Version 10.11.0 15A284 ------------------ For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites. </blockquote>
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

The crash report flagged these programs;

libobjc.A.dylib =  ? Word for Mac

libsystem_kernel.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac

libsystem_pthread.dylib =  ? Word for Mac

lpxpcom_x86_64.dylib = unknown  ? LastPass

The crash report flagged these programs; libobjc.A.dylib = ? Word for Mac libsystem_kernel.dylib = ? Word for Mac libdispatch.dylib = ? Word for Mac libsystem_pthread.dylib = ? Word for Mac lpxpcom_x86_64.dylib = unknown ? LastPass

Question owner

It's not my problem, what FireFox marks. Word is not running and if FireFox causes problems with Word, than FireFox has obviously a problem as it should not interact with (a closed) Word anyway! Guess FireFox is not a part of Microsoft's Office suite, yet... Maybe developers should search for a reason why FireFox interacts with closed programs and crashes on this interactions in El Capitan.

It's not my problem, what FireFox marks. Word is not running and if FireFox causes problems with Word, than FireFox has obviously a problem as it should not interact with (a closed) Word anyway! Guess FireFox is not a part of Microsoft's Office suite, yet... Maybe developers should search for a reason why FireFox interacts with closed programs and crashes on this interactions in El Capitan.

Modified by hirschferkel

cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158573 answers

You can try to disable hardware acceleration in Firefox.

  • Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


You can check for corrupted and duplicate fonts and other font issues:

You can try to disable hardware acceleration in Firefox. *Firefox > Preferences > Advanced > General > Browsing: "Use hardware acceleration when available" You need to close and restart Firefox after toggling this setting. *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes You can check if there is an update for your graphics display driver and check for hardware acceleration related issues. *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---- You can check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html

Modified by cor-el

Question owner

The problem still occurs in Safe Mode >If your problem persists in Safe Mode, it is not being caused by an >extension, theme or hardware acceleration.


There are no duplicated fonts or missing font elements in Font book

The problem still occurs in Safe Mode >If your problem persists in Safe Mode, it is not being caused by an >extension, theme or hardware acceleration. There are no duplicated fonts or missing font elements in Font book
cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158573 answers

Chosen Solution

Can you set a different default font on your Mac that Firefox uses for the user interface?

If you read a crash report then you see font related entries like this and that strongly suggest that it is a
font related issue.
*https://crash-stats.mozilla.com/report/index/534552c9-0fdb-4f05-9b49-55beb2151024
5 	XUL 	gfxMacPlatformFontList::GetDefaultFont(gfxFontStyle const*)
6 	XUL 	gfxFontGroup::GetDefaultFont()
7 	XUL 	nsFontMetrics::ExternalLeading()
Can you set a different default font on your Mac that Firefox uses for the user interface? If you read a crash report then you see font related entries like this and that strongly suggest that it is a <pre><nowiki>font related issue. *https://crash-stats.mozilla.com/report/index/534552c9-0fdb-4f05-9b49-55beb2151024 5 XUL gfxMacPlatformFontList::GetDefaultFont(gfxFontStyle const*) 6 XUL gfxFontGroup::GetDefaultFont() 7 XUL nsFontMetrics::ExternalLeading()</nowiki></pre>

Question owner

As system font of El Capitan is so horrible, i guess a lot of people - specially in graphic design - replaced the system font with this alternatve: https://github.com/jenskutilek/FiraSystemFontReplacement

But is is still FireFox's secret why it is the only program which crashes with this new system font? So i would still call this a bug. But thanx a lot for your enduring survey of the crash repport! And i think this could be the basic reason of all crashes... i will check that. Best.

As system font of El Capitan is so horrible, i guess a lot of people - specially in graphic design - replaced the system font with this alternatve: https://github.com/jenskutilek/FiraSystemFontReplacement But is is still FireFox's secret why it is the only program which crashes with this new system font? So i would still call this a bug. But thanx a lot for your enduring survey of the crash repport! And i think this could be the basic reason of all crashes... i will check that. Best.

Modified by hirschferkel

cor-el
  • Top 10 Contributor
  • Moderator
17536 solutions 158573 answers

So, you have confirmed that the crashes are caused by replacing this system font with another font and you no longer have crashes when you reverse this change?

So, you have confirmed that the crashes are caused by replacing this system font with another font and you no longer have crashes when you reverse this change?

Question owner

Sorry, no. I have to checked it for the last few days now, but crash came back dispite i replaced the original systemfonts.

As linked in the begining of this thread, it mostly crashes after sleeping mode or while trying to open a new tab or window.

Tanks for your help

Sorry, no. I have to checked it for the last few days now, but crash came back dispite i replaced the original systemfonts. As linked in the begining of this thread, it mostly crashes after sleeping mode or while trying to open a new tab or window. Tanks for your help

Modified by hirschferkel

Question owner

OH NO... it crashed again... bp-4f11d31f-4f5a-478c-b320-8116f2151026

OH NO... it crashed again... bp-4f11d31f-4f5a-478c-b320-8116f2151026
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Signature libobjc.A.dylib

lpxpcom_x86_64.dylib = LastPass ?

libsystem_kernel.dylib =  ? Word for Mac

libsystem_pthread.dylib =  ? Word for Mac

libdispatch.dylib =  ? Word for Mac

libobjc.A.dylib =  ? Word for Mac


As a test, disable LastPass

Signature libobjc.A.dylib lpxpcom_x86_64.dylib = LastPass ? libsystem_kernel.dylib = ? Word for Mac libsystem_pthread.dylib = ? Word for Mac libdispatch.dylib = ? Word for Mac libobjc.A.dylib = ? Word for Mac -------------- As a test, disable LastPass

Question owner

I can check it again, but i checked it so much with all Plugins deactivated and in SafeMode and FireFox crashed, too....

Last Past is the most important plugin at all. Without it, i would have to change the browser instantly, as it is the basis for all internet access...

I can check it again, but i checked it so much with all Plugins deactivated and in SafeMode and FireFox crashed, too.... Last Past is the most important plugin at all. Without it, i would have to change the browser instantly, as it is the basis for all internet access...

Question owner

No keeps crashing, so none of your suggestions did actually change anything. In the end the fonts did not cause these troubles, too...

No keeps crashing, so none of your suggestions did actually change anything. In the end the fonts did not cause these troubles, too...

Question owner

I marked cor-el's answer as a Solution, but after a few days i have to admit that it was not the solution. Firefox keeps crashing, still...

hirschferkel said

Since Update to 42 it keeps crashing 5-10 times a day. Seems like the same mentioned here: https://discussions.apple.com/thread/7269348 Meldungs-ID Sendedatum bp-534552c9-0fdb-4f05-9b49-55beb2151024 24.10.15 13:01 bp-53541f78-3d03-414f-80e9-9fa6e2151024 24.10.15 13:01 bp-490702e2-ea63-4e5b-bd95-0a7cc2151024 24.10.15 13:01 bp-f93b3c6f-756c-49ca-b0cf-940752151024 24.10.15 13:00 bp-fec291be-2225-4720-a4fc-68fe52151024 24.10.15 13:00 bp-d27af96c-a3cb-43c3-abcb-7ae272151024 24.10.15 13:00 bp-de878a2f-b6d5-4ce8-86b1-7eab32151024 24.10.15 13:00 bp-4fa8f9fd-3981-4e71-80e5-37e732151024 24.10.15 12:28 bp-b404e677-d9e1-452f-8f4f-d52ce2151023 23.10.15 20:14 bp-7a91ac84-14f7-40fe-b4c2-733302151023 23.10.15 19:54 bp-447b2055-4098-4260-b846-f65c52151023
I marked cor-el's answer as a Solution, but after a few days i have to admit that it was not the solution. Firefox keeps crashing, still... ''hirschferkel [[#question-1090353|said]]'' <blockquote> Since Update to 42 it keeps crashing 5-10 times a day. Seems like the same mentioned here: https://discussions.apple.com/thread/7269348 Meldungs-ID Sendedatum bp-534552c9-0fdb-4f05-9b49-55beb2151024 24.10.15 13:01 bp-53541f78-3d03-414f-80e9-9fa6e2151024 24.10.15 13:01 bp-490702e2-ea63-4e5b-bd95-0a7cc2151024 24.10.15 13:01 bp-f93b3c6f-756c-49ca-b0cf-940752151024 24.10.15 13:00 bp-fec291be-2225-4720-a4fc-68fe52151024 24.10.15 13:00 bp-d27af96c-a3cb-43c3-abcb-7ae272151024 24.10.15 13:00 bp-de878a2f-b6d5-4ce8-86b1-7eab32151024 24.10.15 13:00 bp-4fa8f9fd-3981-4e71-80e5-37e732151024 24.10.15 12:28 bp-b404e677-d9e1-452f-8f4f-d52ce2151023 23.10.15 20:14 bp-7a91ac84-14f7-40fe-b4c2-733302151023 23.10.15 19:54 bp-447b2055-4098-4260-b846-f65c52151023 </blockquote>

Modified by hirschferkel

Eddyc4491 0 solutions 1 answers

Helpful Reply

FireFox was my browser of choice. However, it is now so slow and unreliable that I, unfortunately, have to switch to Safari, which is at least reliable.

FireFox was my browser of choice. However, it is now so slow and unreliable that I, unfortunately, have to switch to Safari, which is at least reliable.
FredMcD
  • Top 10 Contributor
4259 solutions 59635 answers

Eddyc4491, if you need help, Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

Eddyc4491, if you need help, Please go to the top of any '''support.mozilla.org''' web page and use the '''Ask A Question link; https://support.mozilla.org/en-US/questions/new''' This will let us look at your system details. '''No Personal Information Is Collected.'''