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After requesting a web site I must keep the cusor moving over the firefox work surface to get the page to come if I don't it times out i have the re-request

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After requesting a web page (site) i have to keep to cursor moving over the Firefox work surface while the page is loading, if I don't the request times out and I have the re-request. Why, is there is a setting or something. This was not always the case I'd say over the last year or so.

After requesting a web page (site) i have to keep to cursor moving over the Firefox work surface while the page is loading, if I don't the request times out and I have the re-request. Why, is there is a setting or something. This was not always the case I'd say over the last year or so.

Chosen solution

hello khbaumsr, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a full scan of your system with the free version of malwarebytes and adwcleaner (both these security tools are free).

Troubleshoot Firefox issues caused by malware

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.13
  • plugin
  • Google Update
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-US/

Extensions

  • CouponXplorer 5.79.3.20525 (5zffxtbr@CouponXplorer_5z.com)
  • E-Web Print 1.19.00 (e-webprint@epson.com)
  • Recipe Hub 1.2 (2jffxtbr@RecipeHub_2j.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 02aa1028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 6-3-2009
  • driverDate2:
  • driverVersion: 8.15.10.1808
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5320 solutions 23501 answers

Chosen Solution

hello khbaumsr, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a full scan of your system with the free version of malwarebytes and adwcleaner (both these security tools are free).

Troubleshoot Firefox issues caused by malware

hello khbaumsr, multiple other affected users have reported that this was an issue caused by malware on their pc. please run a full scan of your system with the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] (both these security tools are free). [[Troubleshoot Firefox issues caused by malware]]