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Firefox is putting messages in my juk folder though they are in my address book.

Posted

Firefox has recently been putting a LOT of mail into the "Junk" and "trash" folders. But most of them are in my address book, and as far as I know shouldn't be either "junked" or "trashed." This only started in the last few days and is VERY annoying. I have used Firefox for years, happily. Currently on Windows 8.1 and previously on Linux. Please help me with this,

Firefox has recently been putting a LOT of mail into the "Junk" and "trash" folders. But most of them are in my address book, and as far as I know shouldn't be either "junked" or "trashed." This only started in the last few days and is VERY annoying. I have used Firefox for years, happily. Currently on Windows 8.1 and previously on Linux. Please help me with this,

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • Google Update
  • WildTangent Games App V2 Presence Detector

Application

  • Firefox 41.0.2
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • Support URL: https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-US/

Extensions

  • Adblock Edge 2.1.9.1-signed ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Lightbeam 1.2.1.1-signed (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Weather Forecast 0.1.9 (jid1-aqwHRwQpv3JUMs@jetpack)
  • Trend Micro BEP Firefox Extension 8.0.0.1173 (tmbepff@trendmicro.com) (Inactive)
  • Trend Micro Osprey Firefox Extension 1.6.0.1102 ({BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C}) (Inactive)
  • Trend Micro Toolbar 7.0.0.1243 ({22181a4d-af90-4ca3-a569-faed9118d6bc}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon R7 Series
  • adapterDescription2:
  • adapterDeviceID: 0x130f
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 2b26103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17999
  • driverDate: 6-5-2014
  • driverDate2:
  • driverVersion: 13.352.1004.1010
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon R7 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4351 solutions 61155 answers

You will have to contact your e-mail provider for help.

You will have to contact your e-mail provider for help.
the-edmeister
  • Top 25 Contributor
  • Moderator
5425 solutions 40505 answers

Firefox doesn't do email, it's strictly a web browser.

If you are using Firefox to access your mail, you are using "web-mail". Please seek support from your service provider or a forum for that service.

Firefox doesn't do email, it's strictly a web browser. If you are using Firefox to access your mail, you are using "web-mail". Please seek support from your service provider or a forum for that service.