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منتدى الدعم

With firefox on, it is using 47% of my computer's memory. If I try to view videos or broadcast my webcam It goes up to 49% and my comp freezes about oncea minut

Posted

I can't figure out why this just started happening about 4 days ago.

I can't figure out why this just started happening about 4 days ago.

Additional System Details

Installed Plug-ins

  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • GEPlugin
  • Google Update
  • McAfee MSC FF plugin DLL
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealTimes Download Plugin
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.2.152
  • WildTangent Games App V2 Presence Detector
  • NPWLPG
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0

More Information

FredMcD
  • Top 10 Contributor
4398 solutions 61692 answers

Chosen Solution

'''[https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix]''' This article describes how to make Firefox use less memory to make it run faster and prevent crashes. '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding'''

صاحب السؤال

None of these three options helped. I was gone all day and when I got home and just opened up my task manager my computer was running at 39% of RAM being used. When I turned Firefox on to come to the help page my RAM usage went up to 44%. All the previous versions of Firefox have never used this much RAM. Firefox is using 163.3 MB of memory. The other major users are the 11 processes of my McAfee security setup. The use a combined 183.6 MB. If I turn on my webcam, attempt to I.M. or watch anything on Youtube my memory usage goes up to 51% and my comp starts to hang up. This is really getting to be a problem.

None of these three options helped. I was gone all day and when I got home and just opened up my task manager my computer was running at 39% of RAM being used. When I turned Firefox on to come to the help page my RAM usage went up to 44%. All the previous versions of Firefox have never used this much RAM. Firefox is using 163.3 MB of memory. The other major users are the 11 processes of my McAfee security setup. The use a combined 183.6 MB. If I turn on my webcam, attempt to I.M. or watch anything on Youtube my memory usage goes up to 51% and my comp starts to hang up. This is really getting to be a problem.

Modified by sdnative68

FredMcD
  • Top 10 Contributor
4398 solutions 61692 answers

A post was flagged as Solved Problem. Please remove that flag. If you don’t, others that can help may not read this post.


Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists.

http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor

To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

A post was flagged as '''Solved Problem.''' Please remove that flag. If you don’t, others that can help may not read this post. --------------- Issues have been previously linked to the McAfee Site Advisor extension. Try to disable it and see if the problem persists. http://service.mcafee.com/faqdocument.aspx?id=TS100162 How to uninstall SiteAdvisor To disable it: Type "about:addons" in the Location bar Find the extension and click on its "Disable" button ---------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems?

صاحب السؤال

None of those options helped. I have tried turning off as many apps as I can but nothing helps. Just having my computer on with no browser is using 30-35% of my memory. I can't understand why this has suddenly happened.

None of those options helped. I have tried turning off as many apps as I can but nothing helps. Just having my computer on with no browser is using 30-35% of my memory. I can't understand why this has suddenly happened.
FredMcD
  • Top 10 Contributor
4398 solutions 61692 answers

sdnative68 said

Just having my computer on with no browser is using 30-35% of my memory.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

''sdnative68 [[#answer-800732|said]]'' <blockquote> Just having my computer on with no browser is using 30-35% of my memory. </blockquote> Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''