Avatar for Username

ابحث في الدعم

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 (ردّان اثنان)
  • 7 have this problem
  • 26 views
  • آخر ردّ كتبه cor-el

kevinT
kevinT
more options

UUID 3479e650-3a7d-4acb-b8ce-d1bd02151002

Can't start Firefox 41.0.1 (get the crash report dialog) Crash Reason: EXCEPTION_ACCESS_VIOLATION_EXEC I Can start in safe mode. (plugin page says Norton Tool Bar not compatible with this version of FF) I completely uninstalled Firefox and all directories associated with it. cleaned the registry and tried again.

I think the Norton extension is causing the problem, but don't know how to remove it. (there is no remove button)

Thanks

UUID 3479e650-3a7d-4acb-b8ce-d1bd02151002 Can't start Firefox 41.0.1 (get the crash report dialog) Crash Reason: EXCEPTION_ACCESS_VIOLATION_EXEC I Can start in safe mode. (plugin page says Norton Tool Bar not compatible with this version of FF) I completely uninstalled Firefox and all directories associated with it. cleaned the registry and tried again. I think the Norton extension is causing the problem, but don't know how to remove it. (there is no remove button) Thanks

الحل المُختار

That looks like a problem with the graphics display driver.

  • Firefox 41.0.1 Crash Report [@ RtlpAllocateHeap | CContext::RestorePipelineStateImpl<T>(SAPIPipelineState*) ]

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

Read this answer in context 👍 1

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

الحل المُختار

That looks like a problem with the graphics display driver.

  • Firefox 41.0.1 Crash Report [@ RtlpAllocateHeap | CContext::RestorePipelineStateImpl<T>(SAPIPipelineState*) ]

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.