X
Tap here to go to the mobile version of the site.
kebab
close

منتدى الدعم

This thread was archived. Please ask a new question if you need help.

Unable to start Firefox after update to issue 41 - have not been able to start Firefox in safe mode - Have submitted many crash reports

pdeike
pdeike
Posted

bp-7928dd81-30f6-4b5c-8a00-a35432150925

Any Status?

bp-7928dd81-30f6-4b5c-8a00-a35432150925 Any Status?
  • Question details
    Product Firefox
    Topic Fix slowness, crashing, error messages and other problems
    System Details
    • Windows 7
    • Firefox 29.0

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 18.0 r0
  • 5.1.40728.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • npIPcam DLL - 2.0.2.11
  • DivX Web Player version 3.1.1.9
  • DivX VOD Helper Plug-in
  • OcxWebPlugin r1
  • Nitro PDF Plug-in for Firefox and Chrome
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • AppWorld NPAPI plugin
  • BlackBerry WebSL Browser Plug-In
  • NPWLPG
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 SeaMonkey/2.26.1

More Information

Close
FredMcD
FredMcD
  • Top 10 Contributor
4270 solutions 59892 answers
Posted

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options) key, and then starting Firefox. Is the problem still there?

Separate Issue: Update your Flash Player Version 19.0.0.185
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? ------------------- Separate Issue: Update your Flash Player '''Version 19.0.0.185<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' must download the “Internet Explorer” '''and''' “Plugin-based browsers” installers. Note: Edge on Win10 does not use ActiveX version but its own Flash. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
FredMcD
FredMcD
  • Top 10 Contributor
4270 solutions 59892 answers
Posted

Sorry for the Safe Mode post.

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Sorry for the Safe Mode post. Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]''' ------------------- In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]