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The procedure entry point PK11_PubDerive could not be located in the dynamic link library nss3.dll

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I see this error when launching Firefox (39.0.3, but it also (at least) occurs in 40.0.3 - can be replicated on multiple machines) but ONLY when 1) Crystal Reports is installed AND 2) Symantec DLP is installed. Firefox and Crystal Reports or Firefox and DLP alone do not cause the error, only the presence of all 3 apps. Launching Firefox in safe mode does not display the error, nor does restarting Firefox (as in disabling/enabling a plugin and being prompted to restart). O/S is Windows 7, 64-bit. Thanks in advance for your assistance!

I see this error when launching Firefox (39.0.3, but it also (at least) occurs in 40.0.3 - can be replicated on multiple machines) but ONLY when 1) Crystal Reports is installed AND 2) Symantec DLP is installed. Firefox and Crystal Reports or Firefox and DLP alone do not cause the error, only the presence of all 3 apps. Launching Firefox in safe mode does not display the error, nor does restarting Firefox (as in disabling/enabling a plugin and being prompted to restart). O/S is Windows 7, 64-bit. Thanks in advance for your assistance!
Attached screenshots

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Citrix Receiver Plugin (Win32)
  • Citrix URL-Redirection Helper Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.0.0 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.7.637
  • 5.1.40728.0

Application

  • Firefox 40.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Extensions

  • FiddlerHook 2.4.9.7 (fiddlerhook@fiddler2.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0a16
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00041179
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 9-3-2013
  • driverDate2:
  • driverVersion: 9.18.10.3293
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
guigs 1072 solutions 11697 answers

marilm said

Launching Firefox in safe mode does not display the error, nor does restarting Firefox

This means you can isolate the issue to an add on, hardware acceleration or any changed about:config entries.

''marilm [[#question-1083831|said]]'' <blockquote> Launching Firefox in safe mode does not display the error, nor does restarting Firefox </blockquote> This means you can isolate the issue to an add on, hardware acceleration or any changed about:config entries.

Question owner

I believe I've ruled out plugins by manually disabling them all and confirming that a different machine with the same error has a completely different set of plugins. Is there a way to export the about:config entries so I can easily compare the settings before installing one of the 2 conflicting apps to the settings after?

I believe I've ruled out plugins by manually disabling them all and confirming that a different machine with the same error has a completely different set of plugins. Is there a way to export the about:config entries so I can easily compare the settings before installing one of the 2 conflicting apps to the settings after?
cor-el
  • Top 10 Contributor
  • Moderator
17539 solutions 158588 answers

Do you have any special security devices installed?

  • Tools > Options > Advanced > Certificates: Security Devices
Do you have any special security devices installed? *Tools > Options > Advanced > Certificates: Security Devices

Question owner

No, there are no special security devices installed. Can you think of anything else I can check?

No, there are no special security devices installed. Can you think of anything else I can check?