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منتدى الدعم

Firefox crashes all the time, I think it's Adobe Flash.

Posted

This has been happening for a couple of months now. Firefox has been crashing ever so often, and because it usually happens when flash content is being run; i.e., a video or a web game. Another reason that leads me to believe this is Flash is that before I had this problem, flash would eat up my CPU, and I would be peaking at 100%! Another problem that I am having right now: I can't have two Flash things actively running at the same time, or else Flash will crash, for example, a video and a game. Ads don't seem to crash Flash as often, but it will sometimes happen, especially if there is a lot of moving content. Anyways, you can look at some crash logs to try and figure out what is happening with my issues.

	Date Submitted

bp-e8136a87-c3eb-4f06-8061-b22562150901 9/1/2015 5:22 PM bp-68cd0cc6-be8e-458f-80ef-251b92150831 8/31/2015 7:02 PM bp-dc89edba-a8f9-43f6-952f-f08382150831 8/31/2015 6:42 PM bp-f8c0dbf1-7791-4a89-a87c-2c21b2150831 8/31/2015 4:13 PM bp-4c03b5db-9d6d-4548-98d4-dc8002150830

This has been happening for a couple of months now. Firefox has been crashing ever so often, and because it usually happens when flash content is being run; i.e., a video or a web game. Another reason that leads me to believe this is Flash is that before I had this problem, flash would eat up my CPU, and I would be peaking at 100%! Another problem that I am having right now: I can't have two Flash things actively running at the same time, or else Flash will crash, for example, a video and a game. Ads don't seem to crash Flash as often, but it will sometimes happen, especially if there is a lot of moving content. Anyways, you can look at some crash logs to try and figure out what is happening with my issues. Date Submitted bp-e8136a87-c3eb-4f06-8061-b22562150901 9/1/2015 5:22 PM bp-68cd0cc6-be8e-458f-80ef-251b92150831 8/31/2015 7:02 PM bp-dc89edba-a8f9-43f6-952f-f08382150831 8/31/2015 6:42 PM bp-f8c0dbf1-7791-4a89-a87c-2c21b2150831 8/31/2015 4:13 PM bp-4c03b5db-9d6d-4548-98d4-dc8002150830

Additional System Details

Installed Plug-ins

  • Adobe Acrobat Plug-In Version 5.10 for Netscape
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Cortona3D Plug-in for Mozilla-based Browsers (7, 0, 0, 188)
  • DivX Web Player version 3.1.0.13
  • DivX VOD Helper Plug-in
  • 2.3.0
  • 0.70.4
  • GEPlugin
  • Version 5.38.5.0
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Mindspark Toolbar Platform Plugin Stub for 32-bit Windows
  • Picasa plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • Shockwave Flash 18.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.5.146
  • 5.1.40728.0
  • Unity Player 5.0.3f2
  • VLC media player Web Plugin 2.1.0
  • Vizzed Retro Game Room Plugin
  • WildTangent Games App V2 Presence Detector
  • NPWLPG
  • iTunes Detector Plug-in

Application

  • Firefox 40.0.3
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • Support URL: https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

Extensions

  • ADB Helper 0.8.0 (adbhelper@mozilla.org)
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com)
  • Greasemonkey 3.3 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • IRC Client 0.3.1.1-signed (jid0-K46oZsrmaZZ4545Aueo0NXxk0c4@jetpack)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • MEGA 3.1.11 (firefox@mega.co.nz)
  • Valence 0.3.1 (fxdevtools-adapters@mozilla.org)
  • Norton Toolbar 2015.5.2.24 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7450
  • adapterDescription2:
  • adapterDeviceID: 0x677b
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterSubsysID: 249f1462
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 2-19-2013
  • driverDate2:
  • driverVersion: 9.12.2.3000
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 7450 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
FredMcD
  • Top 10 Contributor
4258 solutions 59627 answers

Helpful Reply

This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


The crash report flagged these programs;

bp-e8136a87-c3eb-4f06-8061-b22562150901

dnsapi.dll = DNS Client = Windows

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++ Total Virtual Memory 4294836224

Available Virtual Memory 2962391040

System Memory Use Percentage 77

Available Page File 5265420288

Available Physical Memory 937447424


bp-68cd0cc6-be8e-458f-80ef-251b92150831

Signature PluginWndProcInternal

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

cclib.dll = Antivirus Control Center

IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++ This is for Sumo's Related Bugs

723133 VERIFIED FIXED Crash Report [@ PluginWndProcInternal ] stack overflow from infinite recursion


bp-dc89edba-a8f9-43f6-952f-f08382150831

Attention Sumo's: there are 20 Related Bugs.


All the crash reports are showing high memory usage.

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

This is not a cure, but should let the web page load without crashing. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it ------------------------ The crash report flagged these programs; bp-e8136a87-c3eb-4f06-8061-b22562150901 dnsapi.dll = DNS Client = Windows atidxx32.dll = Advanced Micro Devices = Radeon DirectX IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++ Total Virtual Memory 4294836224 Available Virtual Memory 2962391040 System Memory Use Percentage 77 Available Page File 5265420288 Available Physical Memory 937447424 ----------------------- bp-68cd0cc6-be8e-458f-80ef-251b92150831 Signature PluginWndProcInternal atidxx32.dll = Advanced Micro Devices = Radeon DirectX cclib.dll = Antivirus Control Center IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++ This is for Sumo's Related Bugs 723133 VERIFIED FIXED Crash Report [@ PluginWndProcInternal ] stack overflow from infinite recursion ------------------------ bp-dc89edba-a8f9-43f6-952f-f08382150831 Attention Sumo's: there are 20 Related Bugs. -------------------------- All the crash reports are showing high memory usage. Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Modified by FredMcD

Question owner

FredMcD said

This is not a cure, but should let the web page load without crashing. Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

The crash report flagged these programs;

bp-e8136a87-c3eb-4f06-8061-b22562150901

dnsapi.dll = DNS Client = Windows

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++ Total Virtual Memory 4294836224

Available Virtual Memory 2962391040

System Memory Use Percentage 77

Available Page File 5265420288

Available Physical Memory 937447424


bp-68cd0cc6-be8e-458f-80ef-251b92150831

Signature PluginWndProcInternal

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

cclib.dll = Antivirus Control Center

IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++ This is for Sumo's Related Bugs

723133 VERIFIED FIXED Crash Report [@ PluginWndProcInternal ] stack overflow from infinite recursion


bp-dc89edba-a8f9-43f6-952f-f08382150831

Attention Sumo's: there are 20 Related Bugs.


All the crash reports are showing high memory usage.

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Yeah, I have been getting lots of high memory usage from Firefox, which is likely crashing when I have no memory. The other thing that eats up more memory than Firefox is Service Host: Local System. Any idea why?

''FredMcD [[#answer-776271|said]]'' <blockquote> This is not a cure, but should let the web page load without crashing. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it ------------------------ The crash report flagged these programs; bp-e8136a87-c3eb-4f06-8061-b22562150901 dnsapi.dll = DNS Client = Windows atidxx32.dll = Advanced Micro Devices = Radeon DirectX IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++++++++ Total Virtual Memory 4294836224 Available Virtual Memory 2962391040 System Memory Use Percentage 77 Available Page File 5265420288 Available Physical Memory 937447424 ----------------------- bp-68cd0cc6-be8e-458f-80ef-251b92150831 Signature PluginWndProcInternal atidxx32.dll = Advanced Micro Devices = Radeon DirectX cclib.dll = Antivirus Control Center IPSEng32.dll = Symantec Intrusion Detection +++++++++++++++++++ This is for Sumo's Related Bugs 723133 VERIFIED FIXED Crash Report [@ PluginWndProcInternal ] stack overflow from infinite recursion ------------------------ bp-dc89edba-a8f9-43f6-952f-f08382150831 Attention Sumo's: there are 20 Related Bugs. -------------------------- All the crash reports are showing high memory usage. Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration </blockquote> Yeah, I have been getting lots of high memory usage from Firefox, which is likely crashing when I have no memory. The other thing that eats up more memory than Firefox is Service Host: Local System. Any idea why?
FredMcD
  • Top 10 Contributor
4258 solutions 59627 answers
I've called the big guys to help you. Good luck. '''[https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram Firefox uses too much memory (RAM) - How to fix]''' This article describes how to make Firefox use less memory to make it run faster and prevent crashes. '''https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster''' '''https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix''' '''https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding'''

Question owner

I tried some of the solutions, and will let you know if they work. In the meantime, there's this memory report that might be helpful: http://pastebin.com/ynqsEpsV

I tried some of the solutions, and will let you know if they work. In the meantime, there's this memory report that might be helpful: http://pastebin.com/ynqsEpsV
cor-el
  • Top 10 Contributor
  • Moderator
17534 solutions 158559 answers

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting *https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox

Question owner

OK, so I decided to put new RAM in my computer, hoping that it would solve the problem. It didn't. I didn't notice any high usage from Task Manager of any kind when Firefox crashes, but it usually crashes when I try to download a file, particularly a big one, or if I try to download more than one file at the same time. I do not notice any high CPU or RAM usage in Task Manager. Here are my last 5 crash reports:

bp-d38ebf92-270c-4bb1-8ccd-0dd4a2151206 12/6/2015 11:43 AM bp-beca748d-d062-4197-9fee-f02872151201 12/1/2015 5:34 PM bp-3e67bca7-984a-4919-a3d9-f95822151201 11/30/2015 7:05 PM bp-5b6cd6bb-e203-441a-bdc3-18b562151121 11/21/2015 4:57 PM bp-16455a5d-c07e-4a75-973b-0a6832151118 11/18/2015 6:15 PM

OK, so I decided to put new RAM in my computer, hoping that it would solve the problem. It didn't. I didn't notice any high usage from Task Manager of any kind when Firefox crashes, but it usually crashes when I try to download a file, particularly a big one, or if I try to download more than one file at the same time. I do not notice any high CPU or RAM usage in Task Manager. Here are my last 5 crash reports: bp-d38ebf92-270c-4bb1-8ccd-0dd4a2151206 12/6/2015 11:43 AM bp-beca748d-d062-4197-9fee-f02872151201 12/1/2015 5:34 PM bp-3e67bca7-984a-4919-a3d9-f95822151201 11/30/2015 7:05 PM bp-5b6cd6bb-e203-441a-bdc3-18b562151121 11/21/2015 4:57 PM bp-16455a5d-c07e-4a75-973b-0a6832151118 11/18/2015 6:15 PM
FredMcD
  • Top 10 Contributor
4258 solutions 59627 answers

Helpful Reply

atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver

atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

IPSEng32.dll = Symantec Intrusion Detection


atiumdva.dll = ATI Technologies Inc. = Radeon Video Acceleration Universal Driver atidxx32.dll = Advanced Micro Devices = http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder IPSEng32.dll = Symantec Intrusion Detection -----------------

Question owner

Oh also Firefox crashes when I close it too

Oh also Firefox crashes when I close it too