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download helper stopped working and I'm already running 35.0 FireFox

Posted

I downgraded to 35.0 because my add-ons stopped working including download helper. Now it doesn't work in 35.0 either, what gives because it was working until the updates came out and was working when I went back to 35.0 and then it just stopped working at all.

The icon for download helper is not animated (it's grey) anymore and not working at all.

I downgraded to 35.0 because my add-ons stopped working including download helper. Now it doesn't work in 35.0 either, what gives because it was working until the updates came out and was working when I went back to 35.0 and then it just stopped working at all. The icon for download helper is not animated (it's grey) anymore and not working at all.

Chosen solution

Feedback, please. Have we helped?

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Amazon MP3 Downloader Plugin 1.0.17
  • DivX Web Player version 3.2.4.1250
  • DivX VOD Helper Plug-in
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 18.0 r0
  • 5.1.40728.0
  • Soda PDF 6
  • NPWLPG

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.6.10 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AmazonSmile 1Button for Firefox 1.0.1-signed (smile1Button@amazon.com)
  • Anti-Banner 13.0.2.718 (anti_banner@kaspersky.com)
  • Blur 4.9.1720 (donottrackplus@abine.com)
  • Clean Links 2.7.1-signed ({158d7cb3-7039-4a75-8e0b-3bd0a464edd2})
  • CSHelper 1.0.1-signed ({d91a2be6-3b56-4dfb-97f5-5e48fe3ed473})
  • Dangerous Websites Blocker 13.0.2.718 (content_blocker@kaspersky.com)
  • DownloadHelper 4.9.24.1-signed ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • DuckDuckGo Plus 0.4.6.1-signed (jid1-ZAdIEUB7XOzOJw@jetpack)
  • Kaspersky URL Advisor 13.0.2.718 (url_advisor@kaspersky.com)
  • SSL Version Control 0.4.1-signed (jid1-ZM3BerwS6FsQAg@jetpack)
  • Virtual Keyboard 13.0.2.718 (virtual_keyboard@kaspersky.com)
  • MaskMe 1.40.367 (idme@abine.com) (Inactive)
  • Safe Money 13.0.2.718 (online_banking@kaspersky.com) (Inactive)
  • Soda PDF 6 Creator 1.0 (soda_pdf_6_conv@sodapdf.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 5-10-2012
  • driverDate2:
  • driverVersion: 8.15.10.2752
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
Banban 57 solutions 334 answers

Which version of Video DownloadHelper are you using?

To check that, click on the menu button in the top right-hand corner, then Modules. In the new tab, select the Extensions panel and find Video DownloadHelper. Click on More: you should get the version number.

Which version of [https://addons.mozilla.org/firefox/addon/video-downloadhelper/versions/ Video DownloadHelper] are you using? To check that, click on the menu button in the top right-hand corner, then '''Modules'''. In the new tab, select the '''Extensions''' panel and find ''Video DownloadHelper''. Click on '''More''': you should get the version number.
alan_r 127 solutions 1451 answers

your System Details are showing Video Download Helper 4.9.24.1. The latest version is 5.3.1.1. Suggest you update both this and Firefox.

your System Details are showing Video Download Helper 4.9.24.1. The latest version is 5.3.1.1. Suggest you update both this and Firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17537 solutions 158575 answers

The System Detail list shows that you run an older Firefox 35.0.1 version that is no longer supported with security updates.

  • It is important to update Firefox and add-ons to the latest versions to get all security fixes.

Please update to the current Firefox 40.0.2 release.

  • Help > About Firefox
The System Detail list shows that you run an older Firefox 35.0.1 version that is no longer supported with security updates. *It is important to update Firefox and add-ons to the latest versions to get all security fixes. Please update to the current Firefox 40.0.2 release. *Help > About Firefox *https://support.mozilla.org/kb/update-firefox-latest-version.
alan_r 127 solutions 1451 answers

Chosen Solution

Feedback, please. Have we helped?

Feedback, please. Have we helped?

Question owner

Timespirt said

I downgraded to 35.0 because my add-ons stopped working including download helper. Now it doesn't work in 35.0 either, what gives because it was working until the updates came out and was working when I went back to 35.0 and then it just stopped working at all. The icon for download helper is not animated (it's grey) anymore and not working at all.

alan_r said

Feedback, please. Have we helped?
''Timespirt [[#question-1078192|said]]'' <blockquote> I downgraded to 35.0 because my add-ons stopped working including download helper. Now it doesn't work in 35.0 either, what gives because it was working until the updates came out and was working when I went back to 35.0 and then it just stopped working at all. The icon for download helper is not animated (it's grey) anymore and not working at all. </blockquote> ''alan_r [[#answer-770047|said]]'' <blockquote> Feedback, please. Have we helped? </blockquote>

Question owner

I'm sorry, I thought I answered.

Yes, this has helped with download helper. The upgrade has turned off a few of my other add-ons that don't have upgrades though. I thank all of you for the help you gave me for this problem.

I'm sorry, I thought I answered. Yes, this has helped with download helper. The upgrade has turned off a few of my other add-ons that don't have upgrades though. I thank all of you for the help you gave me for this problem.