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installed Firefox update now certain softwear doesnt work right

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I installed new Firefox update now Download Helper doesn't work right also my homepage will not stay set as I set it. I have three computers in my household and I have updated Firefox on two of them and both have problems. I still have version 35.0.1 on my main computer and I do not plan to update until Firefox works right with these problems and any other I might encounter. The reason I'm still running version 35.0.1 is when I updated 35.0.1 to next update, Download Helper would not work. I contacted support and was told that Firefox ver. 36 was not compatible with Download Helper and that the problem would soon be fixed. I have the latest ver. of Download Helper and it still doesn't work right with Firefox. I had to reinstall Firefox ver 35.0.1 to get things working again, so I will stay with ver. 35.0.1 until the problem is fixed although I am constantly hounded to update to ver. 39. I realize that there might be some security issues but in order to keep my software working and keep my home page(Yahoo.com) I will stay with ver 35.0.1 until I am assured that all problems are fixed. I thought an update was supposed to make things better not worse, but this has not been the case since ver 35.0.1.


edited email address from public and spambots.

I installed new Firefox update now Download Helper doesn't work right also my homepage will not stay set as I set it. I have three computers in my household and I have updated Firefox on two of them and both have problems. I still have version 35.0.1 on my main computer and I do not plan to update until Firefox works right with these problems and any other I might encounter. The reason I'm still running version 35.0.1 is when I updated 35.0.1 to next update, Download Helper would not work. I contacted support and was told that Firefox ver. 36 was not compatible with Download Helper and that the problem would soon be fixed. I have the latest ver. of Download Helper and it still doesn't work right with Firefox. I had to reinstall Firefox ver 35.0.1 to get things working again, so I will stay with ver. 35.0.1 until the problem is fixed although I am constantly hounded to update to ver. 39. I realize that there might be some security issues but in order to keep my software working and keep my home page(Yahoo.com) I will stay with ver 35.0.1 until I am assured that all problems are fixed. I thought an update was supposed to make things better not worse, but this has not been the case since ver 35.0.1. edited email address from public and spambots.

Modified by James

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 15.8.20082
  • Content Blocker Extension
  • Google Update
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Online Banking Extension
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • 5.1.40416.0
  • VLC media player Web Plugin
  • Virtual Keyboard
  • NPWLPG

Application

  • Firefox 35.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:35.0) Gecko/20100101 Firefox/35.0
  • Support URL: https://support.mozilla.org/1/firefox/35.0.1/WINNT/en-US/

Extensions

  • Dangerous Websites Blocker 4.5.1.379 (content_blocker_663BE84DBCC949E88C7600F63CA7F098@kaspersky.com)
  • DownloadHelper 4.9.24.1-signed ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • Safe Money 4.5.1.379 (online_banking_08806E753BE44495B44E90AA2513BDC5@kaspersky.com)
  • ScrapBook 1.5.13.1-signed ({53A03D43-5363-4669-8190-99061B2DEBA5})
  • Troubleshooter 1.1a.1-signed (troubleshooter@mozilla.org)
  • Virtual Keyboard 4.5.1.379 (virtual_keyboard_07402848C2F6470194F131B0F3DE025E@kaspersky.com)
  • WOT 20150708 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • SmartPrintButton 1.0 (quickprint@hp.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6530D Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x964a
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 2acf103c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17292
  • driverDate: 10-24-2011
  • driverDate2:
  • driverVersion: 8.892.1.1000
  • driverVersion2:
  • info: {u'AzureContentBackend': u'direct2d', u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6530D Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

Modified Preferences

Misc

  • User JS: Yes
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8773 solutions 71728 answers

Your Download Helper extension is many, many versions old. All issues with the downloading change in Firefox 36 were addressed months ago. Perhaps you disabled automatic updating in your Firefox? That affects your extensions, too.

To manually check for extension updates, you can use this method:

Open the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then on the right side, above the list, look for the "gear" button and choose Check for Updates. This may add a new "Updates available" item at the bottom of the left column, or it may annotate each of the extensions that has an available update, or both.

In some cases, you need to install the new Firefox first and THEN check for extension updates, because the update is not backwards compatible and won't show up for older versions of Firefox. This varies.

Your '''Download Helper''' extension is many, many versions old. All issues with the downloading change in Firefox 36 were addressed ''months'' ago. Perhaps you disabled automatic updating in your Firefox? That affects your extensions, too. To ''manually'' check for extension updates, you can use this method: Open the Add-ons page using either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Extensions. Then on the right side, above the list, look for the "gear" button and choose Check for Updates. This may add a new "Updates available" item at the bottom of the left column, or it may annotate each of the extensions that has an available update, or both. In some cases, you need to install the new Firefox first and THEN check for extension updates, because the update is not backwards compatible and won't show up for older versions of Firefox. This varies.
jscher2000
  • Top 10 Contributor
8773 solutions 71728 answers

Firefox should retain your home page when you update. Avoid clicking any buttons that refer to speeding up Firefox by restoring default settings.

I noticed your Question Details > More System Details lists a user.js file.

Firefox uses the settings in that optional file at startup to override your saved preferences from the previous session. Unless you created that file yourself, it may contain settings from an add-on or external software. You can check and remove the file using the steps in this article: How to fix preferences that won't save.

Note: By default, Windows hides the .js extension on files. To work with files as accurately as possible, I suggest showing all file extensions. This Microsoft support article has the steps: http://windows.microsoft.com/en-us/wi.../show-hide-file-name-extensions.


If Firefox still cannot remember your preferred home page, could you describe when it switches, and anything else that seems helpful? For example:

  • Every time you exit out of Firefox and start it up again
  • Every time you shut down Windows and start it up again
  • Other consistent interval (e.g., weekly)
  • Randomly
Firefox should retain your '''home page''' when you update. Avoid clicking any buttons that refer to speeding up Firefox by restoring default settings. I noticed your Question Details > More System Details lists a '''user.js''' file. Firefox uses the settings in that optional file at startup to override your saved preferences from the previous session. Unless you created that file yourself, it may contain settings from an add-on or external software. You can check and remove the file using the steps in this article: [[How to fix preferences that won't save]]. Note: By default, Windows hides the .js extension on files. To work with files as accurately as possible, I suggest showing all file extensions. This Microsoft support article has the steps: [http://windows.microsoft.com/en-us/windows/show-hide-file-name-extensions]. ---- If Firefox still cannot remember your preferred home page, could you describe when it switches, and anything else that seems helpful? For example: * Every time you exit out of Firefox and start it up again * Every time you shut down Windows and start it up again * Other consistent interval (e.g., weekly) * Randomly
jscher2000
  • Top 10 Contributor
8773 solutions 71728 answers

Hmm, since the home page problem occurs on other systems for which we don't know the system details, could you indicate what page takes it place? That sometimes indicates a particular malware problem.

Hmm, since the home page problem occurs on other systems for which we don't know the system details, could you indicate what page takes it place? That sometimes indicates a particular malware problem.
James
  • Top 25 Contributor
  • Moderator
1598 solutions 11289 answers

https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/versions/

The DownloadHelper 4.9.24.1 you have was released September 5, 2014 by the author.

There have been several updates to this extension by the author since.

It is not the Firefox browser that supports the many Extensions out there in a Firefox version but the other way.

https://addons.mozilla.org/en-US/firefox/addon/video-downloadhelper/versions/ The DownloadHelper 4.9.24.1 you have was released September 5, 2014 by the author. There have been several updates to this extension by the author since. It is not the Firefox browser that supports the many Extensions out there in a Firefox version but the other way.