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Facebook crash?

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I come back home from work to see my news feed updates and whenever I scroll down , I get this grey screen, I only get this on this computer, can anyone else help me with this? I've disabled add ons, refresh , reinstalled etc... Surely I am not the only one getting this error? It only happened I think after updating to Firefox 39

I come back home from work to see my news feed updates and whenever I scroll down , I get this grey screen, I only get this on this computer, can anyone else help me with this? I've disabled add ons, refresh , reinstalled etc... Surely I am not the only one getting this error? It only happened I think after updating to Firefox 39
Attached screenshots

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I've just got these crash

bp-b2eb2dc2-9409-43e6-a1e3-625652150721 bp-ca4f1c5f-7665-4796-b8c3-f09662150721 bp-ae44b381-81b1-4bff-8506-19ef32150721

Modified by FFUser2015ll

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Also is it just me or is FireFox these days taking up a lot of memory??

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You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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cor-el said

You can try to disable hardware acceleration in Firefox.
  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting. You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

Ye I done all that and it still crashes : O

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Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of the involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.


Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen).

Do a malware check with several malware scanning programs on the Windows computer. Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

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I have no malware but I did the instructions above before this step about clearing the cookies and stuff and this is the latest crash


bp-46069bb5-6312-44ac-b590-25f9a2150726

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I assume this is Firefox fault because I can't seem to find any hardware errors in my system? This is really annoying : /

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Do you using the latest version of Firefox? The latest version is 39.0.3 If you still not updated your Firefox, please immidiatly update it. Hope your problem ll be solve. If you dont know how you can update your firefox, please read this article:https://support.mozilla.org/en-US/kb/update-firefox-latest-version