X
Tap here to go to the mobile version of the site.

منتدى الدعم

I have been unsuccessfully trying to update the latest version for months please help

Posted

I get the blue and white striped image but nothing happens for over an hour - this has been happening for months as previously reported - is there a phone tech I can call - I am extremely frustrated - help - Ron

I get the blue and white striped image but nothing happens for over an hour - this has been happening for months as previously reported - is there a phone tech I can call - I am extremely frustrated - help - Ron

Additional System Details

Installed Plug-ins

  • Shockwave Flash 17.0 r0
  • iPrint Plug-in 5.80 - Provides iPrint client services for Mac.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • Provides information about the default web browser
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • DivX VOD Helper Plug-in
  • DivX Plus Web Player version 2.2.0.55
  • Simple plug-in that handles Citrix connection files
  • Office Live Update v1.0
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • iPhoto6

Application

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:25.0) Gecko/20100101 Firefox/25.0
  • Support URL: https://support.mozilla.org/1/firefox/25.0.1/Darwin/en-US/

Extensions

  • AddThis 3.6.5.1-signed.1-signed ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • Troubleshooter 1.1a.1-signed (troubleshooter@mozilla.org)
  • Adobe Contribute Toolbar 6.0 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 166
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 5
  • numTotalWindows: 5
  • webglRenderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.frecency_experiment: 2
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 7
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • font.internaluseonly.changed: False
  • media.gmp-gmpopenh264.lastUpdate: 1427691148
  • media.gmp-gmpopenh264.version: 1.3
  • media.gmp-manager.lastCheck: 1428157680
  • network.cookie.prefsMigrated: True
  • network.http.atsvc.enabled: False
  • network.http.atsvc.oe: False
  • places.database.lastMaintenance: 1433295320
  • places.history.expiration.transient_current_max_pages: 104858
  • places.last_vacuum: 1334972743
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.silverlight: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1433118808

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
8637 solutions 70648 answers

Hi Ron, Mozilla doesn't have staff to provide phone support, sorry.

If updating doesn't work, you might be able to update by trashing your current Firefox application and downloading the new one. However, as a Windows user, I probably should just refer you to the help article: How to download and install Firefox on Mac (I think for a failed upgrade you get referred back to that article).

Let's start by downloading the new one. You can get the full Firefox 38.0.5 from this page (scroll down to your preferred language):

https://www.mozilla.org/firefox/all/

Hi Ron, Mozilla doesn't have staff to provide phone support, sorry. If updating doesn't work, you might be able to update by trashing your current Firefox application and downloading the new one. However, as a Windows user, I probably should just refer you to the help article: [[How to download and install Firefox on Mac]] (I think for a failed upgrade you get referred back to that article). Let's start by downloading the new one. You can get the full Firefox 38.0.5 from this page (scroll down to your preferred language): https://www.mozilla.org/firefox/all/